BMW Langley

Very professional, quality service. Liked the selection of the cars and knowledgeable staff was helpful. Liked the selection of the cars and knowledgeable staff was helpful. More

Was very accommodating and helped make my choice very easy. Great service from sales guy and sales manager. easy. Great service from sales guy and sales manager. More

Everybody in your dealership including front desk, service department and parts department is very nice and patient to me. service department and parts department is very nice and patient to me. More

The service was good and professional, very friendly and welcoming. I will choose BMW again. welcoming. I will choose BMW again. More

Iman was super professional and made sure we were happy with our deal. He even set up a time to fix up a small repair and called to check in that it had been completed. Every person we dealt with was helpf with our deal. He even set up a time to fix up a small repair and called to check in that it had been completed. Every person we dealt with was helpful and professional. More

Alex C. did a great job explaining all aspects of the cars features, He even went above and beyond to make sure that we would be satisfied. He diffidently is did a great job explaining all aspects of the cars features, He even went above and beyond to make sure that we would be satisfied. He diffidently is a 5 star customer service representative. More

Disappointing, disheartening, letdown by not only Langley BMW dealership but BMW themselves as well!.... I truly wish that there was a way to not even give one star to describe my disgust with this dealersh BMW dealership but BMW themselves as well!.... I truly wish that there was a way to not even give one star to describe my disgust with this dealership! My wife and I purchased a brand new BMW I3 Rex from Langley BMW. This was our second vehicle from them within two years and believe it or not that our first vehicle was a total nightmare purchase as well what we currently did not learn our lesson. We did all of the negotiations over the phone and emails without even ever seen the vehicle. We thought that we could trust this dealership and reputation that they supposedly had taken care of their customer. Ultimately the in the end what we got in return was a complete utter lack of respect and dignity towards the vehicle we purchased and how they handle the issues afterwards regarding scratches all over the front hood which they my detailer take care of which should have been taken care of before we even picked up the vehicle! On top of that, some items in the vehicle or pillaged from the general public over the time it's at the dealership with the dealership itself did not even make sure was still in the vehicle until I found out from another owner one day out grocery shopping. Another sore point is the fact that this dealership lost the original charging cable which they did replace but with a generic version not the I3 branded one. As well the owner's manual contents including the case where pillaged from the vehicle. All that was left was a torium owner's manual that the dealership replaced finally after 3 months and only after I complained multiple times through telephone and emails. They never did replace all the other contents there was supposed to come with the vehicle! I write this in hopes that new potential customers will take heed and either stay away from this dealership due to their lack of moral responsibility not being there or be very cautious of every step you take and making sure that everything that you're entitled to is there before you finalize the paperwork. I highly recommend buyer beware with Langley BMW. I have made a formal complaint with BMW Canada and asked to have this internally looked into. I was informed that other than them doing what they can the dealership can do whatever they want which is the sad point of it all. Just totally disgusted with this whole entire process and with Langley BMW. More

Good professional smooth picking up of my BMW from start to finish. Thank you BMW Langley to finish. Thank you BMW Langley More

You have a nice sales Danny and your service team is professional. We are satisfied with our new car. professional. We are satisfied with our new car. More