BMW Gallery

Hiden charge applied Got a letter from them for a special sale even, I was told there was cash credits for all new models. But actually NOT. They even Charged more than M Got a letter from them for a special sale even, I was told there was cash credits for all new models. But actually NOT. They even Charged more than MSRP, and force me to buy more than $3k unnecessary services. I have to given up the deal. More

This dealership delivers vehicle with defects when you buy a vehicle here, pay more attention when they deliver. This dealership delivers vehicle with defects without noticing you, you have to fin when you buy a vehicle here, pay more attention when they deliver. This dealership delivers vehicle with defects without noticing you, you have to find out by you own. More

Great customer service I purchased a preowned Mercedes Benz in BMW Gallery, the sales person (Nicholas Matusiwwicz) was very helpful and provide a great customer service, ve I purchased a preowned Mercedes Benz in BMW Gallery, the sales person (Nicholas Matusiwwicz) was very helpful and provide a great customer service, very professional and honest. Great experience S R More

Great service and job done 100% satisfied Have been experiencing problems from day 1 I purchased my bmwx4 and after taking my car to this dealership they were able to diagnose the problem and Have been experiencing problems from day 1 I purchased my bmwx4 and after taking my car to this dealership they were able to diagnose the problem and fix it . All the people involved from front desk to mechanics they each showed me great care and assured me that job be done properly from A to Z and they did. I drove 4000 kms without any problems which it never happened since I purchased the car. Thanks to all the team who were working on my car More

Excellent service from Scott Steele I had the pleasure of meeting and spending some time with Scott Steele at BMW Gallery recently as I began the journey to replace my current BMW 330i. I had the pleasure of meeting and spending some time with Scott Steele at BMW Gallery recently as I began the journey to replace my current BMW 330i. Scott was a wealth of knowledge on the BMW product models and the various packages available on each. He asked insightful questions and it became clear he understood what I was looking for. He provided all of the information I required, facilitated a number of test drives, and identified the perfect fit for me, without any of the sales pressure which can sometimes accompany such visits. If you're planning to go into BMW Gallery, I would strongly recommend you call ahead and request Scott to assist you, as I am confident he'll provide excellent service and set you up in your desired vehicle. I look forward to working with him again in future..... More

Good for the most part Honestly, the sales experience was positive at this dealership when we purchased our newer vehicle and the salesman : David was very transparent about Honestly, the sales experience was positive at this dealership when we purchased our newer vehicle and the salesman : David was very transparent about everything and kept us up to date with the process of when the car was being built to when it would be shipped all the way to when it was ready for delivery. It was a painless experience and he even offered to let us test drive all the trims of the X5 from 35i to X5M and gave us detailed information about the standard features of the car and what options are available. During delivery he showed us how to use all the safety features and how to use the newer iDrive system. Even when I email him three years later he is helpful with answering all my questions and concerns about the car. Now onto service, some of my experiences here have been great while other times it's been questionable to say the least. On our older vehicle, it's out of warranty so the repairs can be quite expensive but the works always done right and haven't had any issues on it. My service advisor is usually George or Earl and I feel they don't try to upsell or pressure me and any issues I have with the vehicle are addressed promptly. They also detail the interior and exterior which is a nice touch but I have seen some pretty large swirl marks on the vehicle but I'm not sure if they were from my failed hand-wash attempt or if it happened when they detailed it. I think the pricing is also pretty fair for what you pay compared to other luxury dealerships and the four year free maintenance on newer cars is excellent. One of the negative experiences I had though was trying to book a tire change on a damaged tire, I was on the phone with some snobby lady (can't remember the name at this point) and I was unsure of how many tires needed changing on the vehicle and I was trying to explain that I wasn't sure how many would need replacing, I got cut off mid sentence and she said "I don't really care about that information, just give me the tire size and we'll order two in." I just hung up since I thought it was rude and got the work done from Costco instead where they confirmed only one was damaged. I also had my check engine light flash and I pulled over into a mall and called them to tell them what happened to the vehicle and surprise surprise, it was the same lady as last time and she just went on a tirade on how it's common sense that I should tow the vehicle in and stop driving it or bad things will happen. I also feel some staff members seem to discriminate based on clothing or age since I remember I dropped my vehicle off for service wearing sweatpants, a hoodie, an apple watch and running shoes once and while in the waiting area waiting for a shuttle, one of the managers (not sure which one, an older gentleman) was greeting all the customers in the waiting area and just walked by me without saying anything and walked by another customer who wasn't exactly dressed how they want their clientele to be dressed. I decided on my next service visit to dress a little better (Rolex and dress shirt and pants) and sure enough he greeted me this time which was pretty amusing to say the least. Onto parts, I've only dealt with them once for buying winter tires on both of our cars and they were helpful. TL;DR : Sales visits are pleasant, and so was the after sale experience. David was helpful. Service visits are pleasant most of the times if the advisors are George or Earl but if they're not available then it's often a mixed experience depending on who it was and what side of the bed they woke up on that day. Parts staff are helpful. More

Not Trustworthy Brought my 535 in for a recall and the technicians decided they needed more of my money? Wrote a full report detailing about $4000 of "repairs". Brought my 535 in for a recall and the technicians decided they needed more of my money? Wrote a full report detailing about $4000 of "repairs". Here is is where it gets interesting: 1) they said the coolant had to be drained, flushed and replaced. I had an accicent with the vehicle 6 months prior and the coolant had been drained, flushed and replaced. There was problems with the repair and it turned out the Water Pumps needed replacing. BMW charged the insurance company for an additional drain, flush and replacement then (2nd flush and replace in 6 months). I told the dealer they seem to be mistaken and should have the manager call me. he never did. 4 months later they called to remind me my coolant urgently needed replacement! I told them this story (2nd time) and they said the manage would call me. HE NEVER DID! 2) they said I need to replace the brake fluid...which had also been replaced in said accident! 3) they said I need to replace the filter housing as it was leaking badly (about $1100!!) It is not leaking. I am a machinist and an engineer. Good luck with the lies! I held off writing a review. I wanted them to come clean and right this wrong. They never did, not a single phone call! More

Amazing staff!! From the time we walked in too look at a vehicle until the very end the staff was absolutely helpful, patient and friendly. I was driving in from Edmo From the time we walked in too look at a vehicle until the very end the staff was absolutely helpful, patient and friendly. I was driving in from Edmonton when my gps took us to the completely wrong location, I had called the phone number on the ad and the lady (I believe her name was Mary) walked me through exactly how to get there from where I was. As we walked through the door we were greeted by every single person and helped immediately, our sales manager (Guy) was so helpful and got us the vehicle to test right away while making us a fair and easy offer to say yes to. Stephanie, our financing consultant, got me a loan and explained everything to me, this team went above and beyond customer service. They did not push anything on me or make me feel like my vehicle was worth nothing when trading it in. Could not have asked for better service!! Would definitely recommend!! More

Scott Steele My husband and I met with Scott Steele, BMW Gallery salesman, as we are interested in finding out the ‘trade in’ value of our present vehicle and upgr My husband and I met with Scott Steele, BMW Gallery salesman, as we are interested in finding out the ‘trade in’ value of our present vehicle and upgrading to a newer model. Scott, along with the management team, were open and very informative about the value of our vehicle. Scott was also able to offer great suggestions for a vehicle that we might be interested in for an up-grade. We appreciated, that at no point, did we feel any pressure from Scott to make a decision, and he was willing to take the time to work with us. We look forward to working with Scott again at BMW Gallery. More

From worse to great buying experience! Last year while shopping a new SUV, I had a very bad experience with BMW Gallery. This year while shopping a used car, we gave them a second chance a Last year while shopping a new SUV, I had a very bad experience with BMW Gallery. This year while shopping a used car, we gave them a second chance and they grabbed it with both hands and ensured we had a great experience. David Ajjamada is a great person, he handled the criticism and feedback with great professionalism. He was thorough with information, was always available and answered all our questions to our satisfaction. From our 40-50km test drives, that too twice, to meeting all our expectations through the purchase, he ensured we had a 5-star experience. David ensured we'll go back to BMW gallery next time we shop for a vehicle. More