BMW Autohaus

Great job BMW Autohaus!!!! Great custome , sales and service experience . Had few cars purchased from this dealership . Only positive expirence. Highly suggest anyone c Great custome , sales and service experience . Had few cars purchased from this dealership . Only positive expirence. Highly suggest anyone considering to purchase BMW - to visit incredible BMW Autohaus showroom and get profession advise from their sales and/or service advisors. More

Repeat customer, will continue buying cars from them Purchased 2 bmw cars (3 series and 5 series) from Alex S in the past and had a pleased experience. Alex was professional in negotiating a deal and was Purchased 2 bmw cars (3 series and 5 series) from Alex S in the past and had a pleased experience. Alex was professional in negotiating a deal and was able to meet my price expectation. Service department is normally treating me well by providing shuttle slightly out of zone. I miss the days when Autohaus provided a free rental, but i dont mind since they drop me off and pick up after work plus the services are now included so makes it a sweet deal. Very happy that Autohous now opened a new service location in Richmond hill More

This should not be a BMW dealership ! The entire service department is a piece of ****. Everyone is so uneducated and know nothing about the cars. The navigation system on my car has been The entire service department is a piece of ****. Everyone is so uneducated and know nothing about the cars. The navigation system on my car has been showing wrong directions and Bluetooth doesn't work on 3 of my phones. When I brought the car in for repair, they told me "we cannot do anything to fix it" basically it means that I just have to deal with the wrong routes and poor connectivity... Also, when your car is in the shop for regular maintenance and even for RECALL, they don't provide you a loaner or rental car!!!!! You have to pay for the rental yourself!!!! Be aware of this dealership, they are really bad at everything! More

Repeat clients, 3 consecutive years!! My husband and I have been coming to the Steeles Ave West location for the past three years. Our first year we were helped by Damiano who impressed u My husband and I have been coming to the Steeles Ave West location for the past three years. Our first year we were helped by Damiano who impressed us immediately. He was very professional, patient and extremely knowledgeable. For our second business transaction my husband called to ensure that Damiano was still there. We drove from Brampton as we only wanted to be helped by him. Once again the service was excellent and had recommended Damiano to our friends and family. In October we again called to ensure Damiano was still there and we were happy to hear that he had been promoted. Damiano introduced us to Stefan who was equally professional, knowledgeable and patient with us. Damiano was around to ensure we were satisfied and to help if required. Stefan was very accommodating with our requests as well as very efficient. Thank you Damiano and Stefan for consistently meeting and exceeding our expectations. We will be back and we will continue to refer our family and friends. More

Wonderful experience with the Autohaus It's been a pleasure from test drive to picking up our new car with this dealer. Stefan, our sale consultant is very knowledgeable and practical when It's been a pleasure from test drive to picking up our new car with this dealer. Stefan, our sale consultant is very knowledgeable and practical when advising us on the choice of available options. Initially there was an issue with the production of the vehicle of our choice but Alfred, the sales manager took quick actions to resolve the situation to our satisfaction. The delivery was smooth. Excellent customer service and everyone we worked with has been friendly More

Just purchased a 428i I had a wonderful experience ordering and picking up my brand new 428i. The car was shipped from Quebec on a timely basis and the introduction to my n I had a wonderful experience ordering and picking up my brand new 428i. The car was shipped from Quebec on a timely basis and the introduction to my new vehicle was excellent. More

They damaged my driver side door during the service I took my car to this dealership for spark plug replacement and they damaged my driver side door during the service and the service manager was simply I took my car to this dealership for spark plug replacement and they damaged my driver side door during the service and the service manager was simply saying it happens!!! He is so rude with customers. The service consultant Joe Puopolo was much better and helpful and tried his best to address the issue. However I believe he has a limited power to do things. Based on my previous bad experience at the same dealership I really believe the issue is the Service Manager Domenic Ismaele. He has no manner and doesn't know ANYTHING about customer service or how to even talk to a customer. Very rude. He is a jerk and that is the root of all issues in my opinion. The owner/Manager of the dealership Mr. Afshar is much nicer and helpful but I am not sure why he has someone like Dominic as his customer facing employee. Maybe they should give him some office job in the background but definitely not facing customers. This is affecting BMW repetition in general. More

Just Pathetic I brought my car to this place to fix a noise near the engine. After 2 days, they were saying " your car is fixed 70%" ???????? After 7 days, I was I brought my car to this place to fix a noise near the engine. After 2 days, they were saying " your car is fixed 70%" ???????? After 7 days, I was told by them my car had turbo charger problems and it would cost $7887 to fix. I had no option but paid $1000 to get my key back. I was completely taken that I had to pay that much money for nothing... I brought my car to a small garage to get a second opinion. They found what the real problem was and it only took 30 mins to fix; I was advised that my turbo charger had no problem. It ended up being the exhaust manifold gasket bolts causing the whole problem. They tightened all the bolts and the problem was fixed 100% !!!!!!!! I would have spent $7,887 because BMW autohaus was incompetent and negligent. This dealership made me laugh. What does 70% fixed mean?????? They couldn't fix 72% or 79%??? lol Is there any negative star rating? More

Incompetent Very incompetent service. My car was under warranty and as I would notice that it was going through coolant very quick. I brought it here weekly sever Very incompetent service. My car was under warranty and as I would notice that it was going through coolant very quick. I brought it here weekly several weeks in a row and these idiots kept refilling the coolant instead of diagnosing the problem. It needed a water pump which is a VERY common problem with the e92 335i and they had no clue. Not only that the water pump they finally installed failed within a year (thankfully still under manufacturer's warranty). Not only that they didn't replace the hose which also blew while I was driving down the 401. That's just one example. I had low engine power another time and I don't know what these fools replaced under warranty but what was needed was a new vacuum hose. BMW Grand River was able to diagnose this right away and also serviced me after my hose failed. Despite this being the closest dealership to me I will gladly drive the extra distance to go elsewhere (don't end up at Maranello though). If you're off warranty you can find a much better shop. More

Thieves, Cheats and Liars Damaged my car during service and refused to take own their mistake! TERRIBLE! GO ANYWHERE ELSE FOR SERVICE! They are the reason BMW's reputation is d Damaged my car during service and refused to take own their mistake! TERRIBLE! GO ANYWHERE ELSE FOR SERVICE! They are the reason BMW's reputation is diminishing. More