Was told by Kyle that i could refinance and get a lower monthly payment, Daughter also bought a vehicle and was told the same thing, but not the case 6 months later. Left email, and text back in December still waiting for a response. I have vehicle insurance, lost my job, got a hold of Russell in April he said he would call back...still waiting for him as well. So I guess you are only valued when you are purchasing the vehicle, once the sale is complete, you become non existent and of no value. Absolutely angered and frustrated. Would have been a lifetime customer, not the case anymore.