Audi Queensway

Lots of money spent no sympathy or lack of care Went there in December to fix my car and took them over a month and almost a half of bringing the car in and out again and again for the problem to be Went there in December to fix my car and took them over a month and almost a half of bringing the car in and out again and again for the problem to be fixed. We were charged almost 10k, only once at the end after my husband put his foot down did they not charge us for labour. It shouldn’t have to go that far for them to offer to fix labour free after their mechanics could not figure out the problem. When I called the one lady was rude when we didn’t know who the advisor was, and once we knew who our advisor was often did not return our calls, we would have to call again and again to get through to the advisor or show up to get answers, had to go as far to speak with Raoul who also often ignored our calls and rarely called us back. Never talked to Brian not once after all these problems, this is not acceptable and they should be put to shame as they should be a luxury dealership we expected great service. Not what we got at all!! Raoul was nice when we did speak with him the younger lady at the service desk other than that terrible service. More

Deeply Disappointing When I went to switch my tires over in November I dropped my car off at 8 am and specifically told them it needed to be ready by 2 pm as I had another When I went to switch my tires over in November I dropped my car off at 8 am and specifically told them it needed to be ready by 2 pm as I had another appointment to get to after that. I arrives at 2 pm and they asked me who called me and when I replied nobody they told me well your car is not even ready so we aren't sure why you came to pick it up. I told them to get my car immediately and ensure the tires had been switched and that this was unacceptable. It takes 20-30 minutes to swap tires and I know this to be fact because my husband does it all the time in our driveway. They apologized and told me the next time I come they would give me a free detailing. No surprise that I arrived there today after specifying I was booking my detail with my tire change only to be told they left me a message that it could not be done...they left me a voice message yesterday to tell me this although I booked my appointment several weeks ago. Horrible service. Buy a car here and they give you excellent service but once that is done....all goes down hill! No surprise! More

Left 3 messages to book a service maintenance on my car,no I left 3 messages in the last 5 days to book a service maintenance, the nice voice message state to leave a message and I will get a call back in the I left 3 messages in the last 5 days to book a service maintenance, the nice voice message state to leave a message and I will get a call back in the next 2 hours, I will call it BS, since they move to the new location they lost the importance of answering phone and take care of customers. Totally non acceptable, for any car dealer especially an AUDI Dealer, by the way remove the sign NOW OPEN, it really not look like it. More

cant book an appoint ment for service This has to be the worst place to book a service appointment, I started on Monday and it's now Friday, with the exception of Thursday I have called ev This has to be the worst place to book a service appointment, I started on Monday and it's now Friday, with the exception of Thursday I have called every day left messages for the service appointment coordinator (they never answer the phone, always goes to voice mail, and don't return their calls ) so I try to speak to an advisor and they transfer me to the appointment dark hole . I guess they have a substantial clientele and don't need anymore. Don't bother responding, I really don't need a song and dance. R.I.P. More

Outstanding sales service! Best customer service ever! When the Ford government cancelled the electric/hybrid vehicle rebate, Joseph Bronzovic, the Audi Queensway sales management team (Chris Lang, Phil St When the Ford government cancelled the electric/hybrid vehicle rebate, Joseph Bronzovic, the Audi Queensway sales management team (Chris Lang, Phil Steadman, Taylor Symons) and regional management pushed the plant in Germany hard to have my vehicle delivered weeks ahead of the promised delivery date so I could still qualify for the rebate. I am forever grateful to them for saving me thousands of dollars. In addition, Joseph Bronzovic provided stellar customer service on so many levels - he was enthusiastic, passionate, attentive and treated us like VIP's, He anticipated all of our needs and even very kindly threw in some extras at no charge. He truly cares about people. We got the red carpet treatment when picking up the vehicle - such an amazing, unforgettable experience! I was also impressed by Adam Colacitti and Taylor Symons, They were warm, friendly and very knowledgeable. and made the financial aspect of the purchase feel painless. I would highly recommend this dealership to anyone looking to purchase an Audi More

Worst Service Centre DO NOT BRING YOUR CAR HERE! ATTENTION TO ANYONE BRINGING THEIR AUDI IN FOR SERVICE! DO NOT BRING IT TO AUDI QUEENSWAY OR FACE DISAPPOINTMENT! The service is terrible at Audi Quee ATTENTION TO ANYONE BRINGING THEIR AUDI IN FOR SERVICE! DO NOT BRING IT TO AUDI QUEENSWAY OR FACE DISAPPOINTMENT! The service is terrible at Audi Queensway. Their staff is incompetent, and they do not care about the customer! Why support such a dealership? I purchased a brand new Audi s5 sportback in June of 2017, and I have been back to Queensway's service centre over 4 times within the past year to replace my upgraded B and O speakers. Note: the car has not been tampered with, and no aftermarket parts have been added. All of my service has been conducted by Audi Queensway, and the vehicle is still under factory warranty. I went to the service department today to speak to Raul as my driver side speaker, and rear subwoofer have blown. Multiple speakers have blown since I have purchased the vehicle to the point that the service team at Queensway think it is my fault. How is it my fault when a speaker blows more then once within a year? Raul the assistant manager explained to me that it was my fault that the speakers keep blowing because I listen to my music to loud. Why buy an upgraded sound system if you cannot listen to the music loud does this even make sense? He basically looked at me as if I was in the wrong without trying to address the problem, and making sure I felt comfortable. I purchased an expensive car with an upgraded sound system so I could listen to my music loud. Only a brain dead person would blame the customer in this situation especially when the car only has 25000 kms on it. What kind of mind-less assistant managers blames the customer when dealing with a new vehicle lets be honest here. He looked at me clueless, and did not want to do nothing for me. How can a world renown car maker hire such clueless people, and on top of that promote them to be in managerial positions? The service here is terrible, and the staff is not willing to go the extra mile to make sure each customer is satisfied. I would not recommend this service centre to anyone and I am now conducting my service at PFAFF! I will never return to Audi Queensway for service and you should not either. More

Service advisors swear at you! Aldrin the service advisor started swearing at my poor mother who went in for service. I explicitly asked to reprogram the ECU and he charged $175. I Aldrin the service advisor started swearing at my poor mother who went in for service. I explicitly asked to reprogram the ECU and he charged $175. I tried starting the vehicle and it didn’t turn off. You guys should not be allowed to be classified as a “service” center. It’s a “rip-off” center. More

Slow indifferent service Almost 4 weeks to get a service appointment. Nav and Bluetooth system doesn't work properly since purchase. Would avoid buying an Audi for this reas Almost 4 weeks to get a service appointment. Nav and Bluetooth system doesn't work properly since purchase. Would avoid buying an Audi for this reason alone. Bad Service and Poor Onboard Systems. More

Amazing Service! Yesterday, we picked up our third Audi from Audi Queensway. What keeps us going back to this dealership is the quality of service and the personal at Yesterday, we picked up our third Audi from Audi Queensway. What keeps us going back to this dealership is the quality of service and the personal attention provided by the entire team. For our latest purchase we worked with Blake Elliot. Blake is energetic, efficient and a total pleasure to deal with. His attention to detail and personal touch was amazing. Of course, having Phil Steadman quarterbacking the entire deal from financial perspective provided peace of mind. I would highly recommend my friends and family to Blake, Phil and the entire team at Audi Queensway. Vijay, Oakville, Ontario More

Absolute worst dealer Made an appointment to ONLY have winter tires put on my A7 - 3 weeks in advance. Dropped off car at 8 AM. - told ready by 2 PM.- not ready by 6 PM. To Made an appointment to ONLY have winter tires put on my A7 - 3 weeks in advance. Dropped off car at 8 AM. - told ready by 2 PM.- not ready by 6 PM. Told they took in to may cars I'm lucky i am getting mine many aren't. To make up they offered a shuttle driver - waited over 90 minutes after told he left - i can walk it in under 30 min. This is the 4th time i have had an issue ------ buy your car somewhere else - and never use the service dept. More