Audi Queensway

Andy Eastman is a LIAR, don't trust them!! Bought my first car at Queensway & what a horrible experience. The car I bought was used, a year old. There were a few issues which I addressed upon s Bought my first car at Queensway & what a horrible experience. The car I bought was used, a year old. There were a few issues which I addressed upon signing the agreement that were to be done before i picked up the car. The issues were: 1. The car had little orange specs all over it, known as rail dust. Which is not a big deal & the dealer agreed to clay bar the car which would solve the issue. 2. There was a stone chip on the hood that was to be touched up. 3. There was uneven inner wear on one tire that was pointed out by my mechanic & the dealer agreed to inspect & provide an alignment report. Upon arriving to the dealer to pickup my car, I see my salesman ANDY EASTMAN touching up the front hood (with a touch up pen that didn't even match my car color). REALLY!! Whilst inspecting the car i could clearly see that the car was NOT clay barred at all, yet both the salesman & finance guy said it was done as per the "work order". This same work order only stated that the hood needed claybarring & had no mention of the touchup & tire wear inspection. So clearly nothing of what was agreed upon when signing the agreement was done. Disgusted that this was the treatment I got after spending 70k of my hard earned money. Shocked that they could just blatantly lie to my face multiple times. They eventually did do everything they were supposed to, but still doesn't take away the fact that they'll lie to your face. Make sure to write everything that needs to be done on the agreement so its in writing!! More

Avoid this place like the Plague We took are car to Queensway Audi back in Late June because It wouldn't start, we first meet up with a Service Advisor by name of Chris Gopaul. After We took are car to Queensway Audi back in Late June because It wouldn't start, we first meet up with a Service Advisor by name of Chris Gopaul. After a week he never got back to us so we went to Queensway Audi to see what was wrong. He told us he sent us pictures but we never got them becuse he never sent them. He said that the computer on our Audi was not working and it was going to cost us between $ 6000 to $10,000 to get fixed, And for us to get a new car. I told him I want to speak to his service manager he never got back to us. So I got the car towed home and I fixed it myself and it only cost me $40 for a new Relay. DO NOT TAKE YOUR CAR TO QUEENSWAY AUDI More

Great Experience Dominic was amazing, helped us out with the purchase of our vehicle. I would highly recommend this dealership. We love our newly purchased vehicle fro Dominic was amazing, helped us out with the purchase of our vehicle. I would highly recommend this dealership. We love our newly purchased vehicle from them! More

New Audi Q5 I just leased a new Audi Q5. Marco Mantenuto was an absolute pleasure to work with. He was very friendly, patient and informative. I was very specific I just leased a new Audi Q5. Marco Mantenuto was an absolute pleasure to work with. He was very friendly, patient and informative. I was very specific with what I wanted and Marco was able to get me the car that matched all my specifications. Would highly recommend working with him! More

Lots of money spent no sympathy or lack of care Went there in December to fix my car and took them over a month and almost a half of bringing the car in and out again and again for the problem to be Went there in December to fix my car and took them over a month and almost a half of bringing the car in and out again and again for the problem to be fixed. We were charged almost 10k, only once at the end after my husband put his foot down did they not charge us for labour. It shouldn’t have to go that far for them to offer to fix labour free after their mechanics could not figure out the problem. When I called the one lady was rude when we didn’t know who the advisor was, and once we knew who our advisor was often did not return our calls, we would have to call again and again to get through to the advisor or show up to get answers, had to go as far to speak with Raoul who also often ignored our calls and rarely called us back. Never talked to Brian not once after all these problems, this is not acceptable and they should be put to shame as they should be a luxury dealership we expected great service. Not what we got at all!! Raoul was nice when we did speak with him the younger lady at the service desk other than that terrible service. More

Deeply Disappointing When I went to switch my tires over in November I dropped my car off at 8 am and specifically told them it needed to be ready by 2 pm as I had another When I went to switch my tires over in November I dropped my car off at 8 am and specifically told them it needed to be ready by 2 pm as I had another appointment to get to after that. I arrives at 2 pm and they asked me who called me and when I replied nobody they told me well your car is not even ready so we aren't sure why you came to pick it up. I told them to get my car immediately and ensure the tires had been switched and that this was unacceptable. It takes 20-30 minutes to swap tires and I know this to be fact because my husband does it all the time in our driveway. They apologized and told me the next time I come they would give me a free detailing. No surprise that I arrived there today after specifying I was booking my detail with my tire change only to be told they left me a message that it could not be done...they left me a voice message yesterday to tell me this although I booked my appointment several weeks ago. Horrible service. Buy a car here and they give you excellent service but once that is done....all goes down hill! No surprise! More

Left 3 messages to book a service maintenance on my car,no I left 3 messages in the last 5 days to book a service maintenance, the nice voice message state to leave a message and I will get a call back in the I left 3 messages in the last 5 days to book a service maintenance, the nice voice message state to leave a message and I will get a call back in the next 2 hours, I will call it BS, since they move to the new location they lost the importance of answering phone and take care of customers. Totally non acceptable, for any car dealer especially an AUDI Dealer, by the way remove the sign NOW OPEN, it really not look like it. More

cant book an appoint ment for service This has to be the worst place to book a service appointment, I started on Monday and it's now Friday, with the exception of Thursday I have called ev This has to be the worst place to book a service appointment, I started on Monday and it's now Friday, with the exception of Thursday I have called every day left messages for the service appointment coordinator (they never answer the phone, always goes to voice mail, and don't return their calls ) so I try to speak to an advisor and they transfer me to the appointment dark hole . I guess they have a substantial clientele and don't need anymore. Don't bother responding, I really don't need a song and dance. R.I.P. More

Outstanding sales service! Best customer service ever! When the Ford government cancelled the electric/hybrid vehicle rebate, Joseph Bronzovic, the Audi Queensway sales management team (Chris Lang, Phil St When the Ford government cancelled the electric/hybrid vehicle rebate, Joseph Bronzovic, the Audi Queensway sales management team (Chris Lang, Phil Steadman, Taylor Symons) and regional management pushed the plant in Germany hard to have my vehicle delivered weeks ahead of the promised delivery date so I could still qualify for the rebate. I am forever grateful to them for saving me thousands of dollars. In addition, Joseph Bronzovic provided stellar customer service on so many levels - he was enthusiastic, passionate, attentive and treated us like VIP's, He anticipated all of our needs and even very kindly threw in some extras at no charge. He truly cares about people. We got the red carpet treatment when picking up the vehicle - such an amazing, unforgettable experience! I was also impressed by Adam Colacitti and Taylor Symons, They were warm, friendly and very knowledgeable. and made the financial aspect of the purchase feel painless. I would highly recommend this dealership to anyone looking to purchase an Audi More

Worst Service Centre DO NOT BRING YOUR CAR HERE! ATTENTION TO ANYONE BRINGING THEIR AUDI IN FOR SERVICE! DO NOT BRING IT TO AUDI QUEENSWAY OR FACE DISAPPOINTMENT! The service is terrible at Audi Quee ATTENTION TO ANYONE BRINGING THEIR AUDI IN FOR SERVICE! DO NOT BRING IT TO AUDI QUEENSWAY OR FACE DISAPPOINTMENT! The service is terrible at Audi Queensway. Their staff is incompetent, and they do not care about the customer! Why support such a dealership? I purchased a brand new Audi s5 sportback in June of 2017, and I have been back to Queensway's service centre over 4 times within the past year to replace my upgraded B and O speakers. Note: the car has not been tampered with, and no aftermarket parts have been added. All of my service has been conducted by Audi Queensway, and the vehicle is still under factory warranty. I went to the service department today to speak to Raul as my driver side speaker, and rear subwoofer have blown. Multiple speakers have blown since I have purchased the vehicle to the point that the service team at Queensway think it is my fault. How is it my fault when a speaker blows more then once within a year? Raul the assistant manager explained to me that it was my fault that the speakers keep blowing because I listen to my music to loud. Why buy an upgraded sound system if you cannot listen to the music loud does this even make sense? He basically looked at me as if I was in the wrong without trying to address the problem, and making sure I felt comfortable. I purchased an expensive car with an upgraded sound system so I could listen to my music loud. Only a brain dead person would blame the customer in this situation especially when the car only has 25000 kms on it. What kind of mind-less assistant managers blames the customer when dealing with a new vehicle lets be honest here. He looked at me clueless, and did not want to do nothing for me. How can a world renown car maker hire such clueless people, and on top of that promote them to be in managerial positions? The service here is terrible, and the staff is not willing to go the extra mile to make sure each customer is satisfied. I would not recommend this service centre to anyone and I am now conducting my service at PFAFF! I will never return to Audi Queensway for service and you should not either. More