Audi Oakville

After sale/lease service experience was the worst ever. This is what happened. I leased an Audi RS5 and purchased Appearance Protection for $2,400 (fix as you go option). I took the car there several mo This is what happened. I leased an Audi RS5 and purchased Appearance Protection for $2,400 (fix as you go option). I took the car there several months later for some minor appearance issues and the service advisor quoted me $4,400. I said that was ridiculous and got an independent quote from a reputabal body shop for $1,600. I asked for an explanation for the discrepancy in the quote but received nothing. I asked for a written copy of the quote but didn't get one (although I got a partial breakdown in a text message). The service advisor also told me that I would also have to pay an additional $2,400 over and above my appearance protection because I only had a $2,000 limit. I said this must be a mistake and I asked for an explanation but received nothing. I told the service advisor that I wanted the repair done by my body shop and have my appearance protection pay for it. He said he would look into it, but after a month, he could not figure out how to do it. I was tired of waiting and had the work done elsewhere for $1,600. I told the service advisor that because of the obvious errors he had made and the unacceptably slow service, I wanted Audi to cover the cost of the repairs. I had the repairs done independently for $1,600. I contacted the Oakville Audi service manager and finance manager. The finance manager had the decency to contact me and she basically confirmed that the original quote provided by the service advisor was in error and that his interpretation of my appearance protection coverage was wrong (the $2,000 limit is for paint only - I am actually covered for $20,000). She asked if I would like the service manager to contact me for a discussion. I said yes but he never did. He obviously has far more important things to do than provide good service to his customers. I asked for a copy of the original estimate but never received it. Several days later, out of the blue, I received a revised estimate for $3,000 which made absolutely no sense since it was obvious to everyone that the repairs had already been completed so why would I need a revised quote. This was clearly an attempt to cover up the mistakes in the original quote. I again asked for a copy of the original $4,400 quote, but received nothing. I tried to contact the finance manager I dealt with but apparently she is no longer employed with Oakville Audi. The Oakville Audi service department completely screwed this up from start to finish but refuse to be accountable. This is a textbook example of bad customer service. More

Horrible dealer experience! Here is what happened:I met Horrible dealer experience! Here is what happened: I met with a rep, examined the vehicle, left to consult to my mechanic, called about one hour l Horrible dealer experience! Here is what happened: I met with a rep, examined the vehicle, left to consult to my mechanic, called about one hour later to say I wanted the car and asked ask what I needed to secure the deal. Was only told to give my drivers license number and that the finance person would get back to me for next steps. I asked for absolute confirmation the car was mine so that I could tell another seller I was no longer interested. I was told "yes, 100%, it is yours." Three hours later, I was told the car was sold to someone else. The dealership is telling me that I should have sent them other items. e.g. a deposit and offer of sale. I would have done that if I was asked for it. I has specifically asked what I needed to do to secure the deal and was told it was secure. Their rep and manager failed. The Manager, Scott Rousseau, had been posed 2 questions for me by the representative earlier so he absolutely knew I was looking closely at this car. Extremely poor business acumen and customer consideration. Massive fail! They dealership general manager wrote to tell me how this was my error and that I had questions after the deal. Those questions were through text messages the previous day. Having run a business for thirty years, I know what service and building customer relationships is about. This was the worst customer relationship experience I have ever had. More

This is our first Audi and first time leasing (always owned used cars before). Sony (Sonam Jeet Singh) was guided us through the process and was so helpful and personable. We had a great experience with owned used cars before). Sony (Sonam Jeet Singh) was guided us through the process and was so helpful and personable. We had a great experience with him and he went over and above our expectations. Our Q5 is amazing and we are very happy with it! More

I’ve been an Audi customer for a decade and have never had any issues. This summer, I switched to a brand new Q3. Within a week of having the car - with not even 90 kms on it - the front bumper cracked. T had any issues. This summer, I switched to a brand new Q3. Within a week of having the car - with not even 90 kms on it - the front bumper cracked. The sales person agreed that this was unusual and asked I bring it in, where he quickly inspected it and agreed that this would not have been because of an accident. He called the service manager over who, without even reaching under the car or looking for scratch marks, immediately accused me of having hit something. When I repeatedly said that I had not, he said “maybe someone was walking by and kicked it”. Is that the quality standard Audi has now? That a part can break if someone randomly walks by and hits it? Is that really why this car costs so much? Frustrated, I contacted Audi customer care, who after a week said Audi Oakville has “investigated” and have determined it was an accident. The car never left my possession. Audi Oakville NEVER called to even discuss the matter. Independently, based on one picture that I had sent in, they “investigated” and determined that this was an accident. I reached out to the general manager at Audi who, again, without seeing the car in person, said that this is from an accident. It has now been three weeks and I have yet to get a reply back from Nadeer. I never saw the PDI forms when I picked up the car. I did not have to initial to say that everything was in order. And I’m curious when this policy changed. I genuinely would like to return this car because I absolutely hate how I’ve been treated by Audi Oakville and the management. I would not recommend this dealership. More

Fantastic service and amazing sales representative, Sonam Jeet Singh. Extremely professional. I have owned 4 Audis and this was by far the best experience. I highly recommend Sonam and the dealership.Jeet S Jeet Singh. Extremely professional. I have owned 4 Audis and this was by far the best experience. I highly recommend Sonam and the dealership.Jeet Singh More

Underwhelming experience with the service. This was really just an oil change and look around. Could not get information on the progress despite a text and 2 phone calls to the number they texted me to really just an oil change and look around. Could not get information on the progress despite a text and 2 phone calls to the number they texted me to use. The advisor eventually called to say the car was ready... Oh! except that when you get there they say that they have yet to wash the car and feel free to come back for the wash. Poor communications at the very least but I can hope that the serviceman did his part well. More

Great job Danny! Process was amazing from start to finish. I have told all of my friends to buy audis and we hope to be return customers. finish. I have told all of my friends to buy audis and we hope to be return customers. More

Just purchased a 2021 Audi A4 at Oakville Audi. The purchase was done on line as well as the appraisal of my trade in. The whole process was seamless and well done. The sales staff is very knowledgeabl purchase was done on line as well as the appraisal of my trade in. The whole process was seamless and well done. The sales staff is very knowledgeable, attentive, and accommodating. My experience has been excellent and I highly recommend anyone looking for a truly incredible Audi vehicle to visit Oakville Audi. More

A shockingly bad experience at Audi Oakville, who says they want to be know for excellence, but instead are a stereotype for every bad story about car sales people. After weeks of trying to get us to by a they want to be know for excellence, but instead are a stereotype for every bad story about car sales people. After weeks of trying to get us to by another Audi following a trade in and saying they were "giving us great deals", we found the exact same car- we checked the VIN numbers- could be bought on the Audi Oakville website for less than they were offering it to us. When we asked the sales manager- Stephanie- how this was possible- she told us she had no idea who put the car on the Audi Oakville website for that price. How is it possible, the Audi Oakville sale manager has no idea what price they are posting cars on their own website? Incompentance, misrepresentation or worse. To make matters much worse, we had paid extra for their lease protection insurance and had been told when we bought it at the end of the lease, all we needed to do was drop the keys off no questions asked, no additional fees. Once Stephanie found out we would not take the Audi based on their numerous examples of misrepresentation of the price, she tried to have us pay close to $600 to return the car. It was clearly vindictive. We will be fighting this payment. If you really want to buy an Audi, find another dealer who doesn't give car sales people a bad name. More

Ryan May is an Audi Oakville service advisers and he is simply outstanding and one of the primary reasons for my continuity of support for this dealership. i highly recommend Ryan! simply outstanding and one of the primary reasons for my continuity of support for this dealership. i highly recommend Ryan! More