Audi Oakville

We bought an 2023 SQ5 and a Q5 from Silviu. Fantastic service , very pleased with his courtesy and helpfulness. Highly recommend both him and the dealership Fantastic service , very pleased with his courtesy and helpfulness. Highly recommend both him and the dealership More

I purchased my first ever brand new car at the Audi dealership in Oakville. It is also my first ever higher end vehicle. When I purchased the car the salesperson sold me the extra Audi care which w dealership in Oakville. It is also my first ever higher end vehicle. When I purchased the car the salesperson sold me the extra Audi care which was over a few thousand dollars and noted that the service would be amazing and that a bunch of extras were included and one of the "extras" was when I bring my car in for any service I would be given a loaner car. I require a car for my job at all times so this was a big selling feature for me to pay for the extra coverage. To date I am extremely disappointed in the customer service at the service centre. I am worried that the salesperson told me a bunch of lies to sell the car since my experience has been so poor. I have brought my Audi in for my first service to get the oil changed and on that service December of 2021. I was told there were no loaner vehicles available due to covid issues and shortages. I let this one go given the circumstances. Now a year later a red light warning message came up about the engine coolant and my manual said to bring in the car immediately and not to drive it. I brought the car in right away. I woke up early to drive the car in before work. I called ahead and the service department mentioned they are really backed up but to bring the car in given the seriousness of the warning. When I get to the dealership I was dealing with one of the service managers, from there they went on to tell me that they have no idea how long the service will take and my car could be there for up to a week. I let them know that I need a car for my job and since the vehicle is not safe to drive that I require a loaner vehicle as this is part of my Audi care service I pay for. They said they do not have any cars due to high volume and covid issues and loaner cars are on a first come basis.... I was never told this "first come" when I bought my car. I understand things can be out of individual control but I paid extra for something and every time I need to use it, it isn't available? That is unacceptable customer service when you pay extra for a service and pay a premium for these types of vehicles. Their solutions were to either take my car back and drive it which I could not believe they suggested given the manual mentioned it is extremely unsafe to drive with the warning that came on. The other solution was to call me a rental car from enterprise but that I would have to pay? I have already paid for the upgraded care package. Given I had no choice I asked for a ride to work by the shuttle but was told my location in Mississauga was outside of the range?? I have been left without a car and no solutions.... More

I visited the dealership recently and worked with Reggie to find a good fit. Reggie was attentive and patient with me. He made the whole experience so easy. to find a good fit. Reggie was attentive and patient with me. He made the whole experience so easy. More

Booked a service appointment, on the day of service was told no shuttle service as I live outside their range. Should have said that at the time of booking. Wasted my trip and time. told no shuttle service as I live outside their range. Should have said that at the time of booking. Wasted my trip and time. More

What can I say about this place? We reached out last week on a used 2020 Jeep as we are over an hour away. We suggested we could go all in at 40K. Victor the salesmen mentioned best We reached out last week on a used 2020 Jeep as we are over an hour away. We suggested we could go all in at 40K. Victor the salesmen mentioned best he could lower was 500 dollars it was priced to move. Since we reached out with an initial offer clearly showed we are very interested and asked if they were willing to work with us. The very next day, the price drops 1600 dollars. Do we hear at all from Audi, nope? We then reached out and talk to Scott (sales manager ) and expressed our concerns here on the lack of follow-up here, and willingness to work with the customer, particularly after a sales drop that we had been advised wouldn't happen. After a song and dance, about the pricing being set from head off, and other xx , Scott did say sorry on this. So we offered yet again to come and test drive such, and suggested Monday morning around 10:15. Remember we are driving just over an hr. So clearly interested. Get this, Victor tells us this isn't a good time for them they have a department meeting can we come after 12? WHAT, you're telling a customer who looking to buy a 40plus used vehicle during your posted working hours that time is not convenient for you? Sales must be great. Audi Oakville take your lousy customer experience and your used 40K Jeep and put it where the sun doesn't shine. This is by far one of the worse customer experiences I have ever been part of when looking for a vehicle. Based on other reviews is seem to be a pattern here. Enjoy your department meeting you likely just lost a 40K used vehicle sale. More

Excellent service highly recommend Victor as a sale rep as soon as we get there our car to go. as soon as we get there our car to go. More

Very frustrating service! I dropped my Audi off at a booked service time of 10:45 am on Monday. It is now 4 pm on Tuesday and I am chasing Service to get a diagnosis of wh I dropped my Audi off at a booked service time of 10:45 am on Monday. It is now 4 pm on Tuesday and I am chasing Service to get a diagnosis of what requires repair. I was advised by a service technician at the end of day Monday that the service time was only a drop off time and not connected to any service time slots. I would rather know of any concerns (short-staffed?) upfront that may cause delays so that expectations are realistic and frustration is minimized than have to chase for an update. More

Terrible service. I think they ruined my Q5 while performing a service on a recall. I also used their online form to get a quote on a transmission service as per the I think they ruined my Q5 while performing a service on a recall. I also used their online form to get a quote on a transmission service as per their manual... no response. More

Horrible dealer experience, went to test drive there and the salesman named George was so unprofessional, cocky and contemptuous, he meant to place an order now or get out of our dealership. When he saw my the salesman named George was so unprofessional, cocky and contemptuous, he meant to place an order now or get out of our dealership. When he saw my driver's license, he caught a glimpse of my age, then turned his head and told me why I was still in college at the age of XX because I told him before I went there that I was a student or not. The real reason was that I was a graduate student. This is My privacy, this is really uncomfortable, he brought me all kinds of unprofessional and outrageous work attitudes, and then when it came to the test drive before the test started, he actually told me in a commanding tone: "This is a new car, you can only test drive this car for 10 minutes", goodbye Audi Oakville, how did you choose and hire such unprofessional sales? More

My time with this dealership has been very frustrating over the past few months. With a new Audi, it started making a noise after 2 months. When I took it into the dealership (waiting over 2 hrs) I was over the past few months. With a new Audi, it started making a noise after 2 months. When I took it into the dealership (waiting over 2 hrs) I was told by one of their "top mechanics" that the new Audi's make a nosie and this was normal with the new models (which made no sense). When I took my car back for its 15,000 km service, they did acknowledge that the noise wasn't normal and I needed a new part that they didn't have. They promised it would take a week and rebooked to come back. I asked if I needed to call to confirm the part had come in, they said no need. My drive to the dealership is 45 mins away and after I waited an hour, I am told the part never came in. Total waste of my morning and after 3 visits I still don't have my car fixed. This is my 2nd Audi and I have never been impressed with the service, I will be switching to another dealership going forward. More