Audi Oakville

My husband and I arranged an 8:00 a. m. appointment for the 30,000 km/2 year service. I arrived at 7:50 a.m. The Service Representative applied a lot of pressure to me to buy their serv m. appointment for the 30,000 km/2 year service. I arrived at 7:50 a.m. The Service Representative applied a lot of pressure to me to buy their service plan, which I declined. I was told that I could not wait for the service to be finished. I was assured that the vehicle would be ready by noon. I took the shuttle service home. Despite my contacting the Service Representative about the vehicle being ready, it was not ready until 1:30 p.m. I told the Service Representative that my husband would be ready for the shuttle service. When my husband got into the vehicle, he was cross-examined about who he was and why he was there. My husband's name is on the ownership papers and there was absolutely no need for establishing our marital details, especially as I had advised the Service Representative that he would be picked up by the shuttle service. I am glad that we didn't purchase the service plan. My husband wanted to speak very briefly with the General Manager when he picked up the vehicle, but was not given the opportunity. More

ON GOING HEADACHE EXPERIENCE. It’s been less than TWO months since I have purchased a CPO vehicle from Audi Oakville. There is part missing from inside the vehicle, which th It’s been less than TWO months since I have purchased a CPO vehicle from Audi Oakville. There is part missing from inside the vehicle, which they still do not have the part for and the coolant sensor had popped up on the screen. I have been also noticing a sweet burning smell whenever I turn on the AC. Brought my vehicle to another Audi dealership today to diagnose these ISSUES. 1. Coolant was DANGEROUSLY low, way below the minimum line. Obviously upon delivery of my vehicle, the coolant was never topped up during their ‘300+ Inspection’ like the sales person said they would do. 2. The sweet burning smell? Carbon Filter was CLOGGED and it is NOT recommended I continue using my AC due to the quality of the air. This should have been fixed during their ‘300+ Inspection’. Thank you Audi Oakville…what have I been breathing in the last two months from my AC? Paid $180 to get these issues checked out which should have been taken care of in the first place. Absolutely ridiculous. More

I looked at a Q5 on a Wednesday afternoon and booked an appointment on the following Saturday at 9:45 to go and test drive the vehicle and purchase it. Got to the dealership at 9:42 to find out that the sa appointment on the following Saturday at 9:45 to go and test drive the vehicle and purchase it. Got to the dealership at 9:42 to find out that the sales rep has some other customer who came in before my appointment, waited till 10:00 to find out some other customer is test driving the vehicle, sales rep is still with the other customer, I asked him how long it would take and his response was it will take a while. Then telling me that I need to wait to see if the other customer is purchasing the vehicle, I told I saw the vehicle on Wednesday and I want to purchase it now but the response was that he came in before you today and their policy does not let him sell the vehicle to me. All in all a wasted Saturday morning to find out that this dealership is not worthy carrying Audi brand! I will never again walk in to this place and wanted to let everyone know what kind of customer service to expect at this place. More

In the past, I have received nothing but stellar service from this dealership, however, my recent experience with Audi Oakville has left me with a very bad feeling. I brought my 2019 Q5 in to be checked ou from this dealership, however, my recent experience with Audi Oakville has left me with a very bad feeling. I brought my 2019 Q5 in to be checked out in order to receive a Safety Certificate and for a Diagnostic on a warning light on the dash. They were kind enough to accommodate my schedule, and allowed me to drop the vehicle off and leave it for a week since I was going out of town. So far, so good. Unsurprisingly, I received a message saying my vehicle required tires, brakes and another minor repair. I authorized the service rep to go ahead with those items, and then was told that unfortunately, there was more. The warning light on the dash indicated that I needed a new Turbocharger at a cost of approximately 5k, but wait, the worst was yet to come. They had no ETA for delivery of the Turbocharger. I was then told that this repair was mandatory in order to pass the Safety check. I contested this assessment but they were adamant. The total cost for this Safety Check would have been around $9500, if they could ever actually get the part. This situation would have left me totally stranded with no solution in sight. I elected to do nothing, since this made no sense to me. Instead, I picked the vehicle up, paid for the Safety Check labour and the Diagnostic effort, and left. After about 20 minutes of research, I found how to adjust the linkage on the Turbo to bring it back into spec and make the warning light go away. One 10mm wrench and 5 minutes of labour, Bingo, light gone, vehicle performing properly (which it was all along). I then took it to another garage for a Safety Check, $1500 for new tires and I had my Safety Certificate. I relayed this experience to the Service rep and to Management, asking for a refund of the charge for the Safety Check which I believe was at a minimum, inaccurate and unprofessional. No positive response was received. Needless to say, my next Audi will be purchased elsewhere, I have no problems with the brand. I have only one word to say about this experience at Audi Oakville Service Dept.............BEWARE !!!! More

not well run group. service never seems to know what the car is in, you have to tell the same story to several people before you are ready to proceed. The booking system service never seems to know what the car is in, you have to tell the same story to several people before you are ready to proceed. The booking system is terrible and the availability of service slots is also terrible. How can take 2 weeks to book your car in for a safety issue? They do wash the car which is nice, but it doesn't make up for the frustrating service experience. More

Thank you Ethan Bailey for your excellent service. Thanks for your time and changing the wiper blades for my Audi Q5. I really appreciate your good customer service. I am with Audi Oakville for last Thanks for your time and changing the wiper blades for my Audi Q5. I really appreciate your good customer service. I am with Audi Oakville for last 4 years and I am really happy with their service. More

Unprofessional, disrespectful, and careless service representative team. I would give no star if I could! Purchasing the car was a good experience for me at first and I thought I would continue to representative team. I would give no star if I could! Purchasing the car was a good experience for me at first and I thought I would continue to purchase Audi cars going forward. Seems that is applicable only with the sales and finance team. I sent my car for some dents and rim repairs, i was told to bring it on certain date and I was told that it will take one week to get it done. I confirmed the proposed date by email. Surprisingly, when I took the car to the body shop I was told that they are not aware about the booking date, despite that the confirmation email was addressed to them. Still, they said it would be ready in about 5 days. I am now in the middle of the second week and the car is not ready. I called Audi service, all they know what to say is "Oh sorry, you need to wait" "Oh, we can not do anything with the body shop process" "Oh, we can not push the body shop" "Oh, you need to wait until the work is completed, and during the process there are issues and it will take time". I was insisting that Audi should find a solution because I can not stay any longer without a car, and still do not know when work will be completed. The Sales representative "Riyan" hung up the phone mid conversation after I was asking him for a solution. Instead of providing excuses defending the subcontractors, Audi need to train their staff to provide solutions to their clients who are paying tens of thousands of dollars to their company. One of the basic skills required as a customer sales representative is problem solving, which is a skill that none of these representatives possess. With such representatives it is obvious that the target of Audi is not their customer satisfaction; instead it is contractor satisfaction. This behavior made me decide not to purchase my new car from Audi, I have been dealing with Ford since 2017 and have never ever faced such a disrespectful, unprofessional, and careless team. You made me to realise the difference between Ford and Audi main interests (i.e sell = Audi) vs ((sell + customer satisfaction) = Ford) More

TL;DR – 24 hours for an oil change, $100K car returned to the customer covered in grease, and they don't give a sh_t. Stay away! In Nov 2022 I made arrangements for an oil change of my 2018 Audi at Audi the customer covered in grease, and they don't give a sh_t. Stay away! In Nov 2022 I made arrangements for an oil change of my 2018 Audi at Audi Oakville. I dropped off the car at 10:15am and said ‘’you can have it for the day", thinking that was lots of time for an oil change. At 3:30pm that afternoon I received a text asking “is there any chance the vehicle is able to stay with us until tomorrow?” Mr. Lube can do an oil change in 20 minutes, but it takes Audi of Oakville 24 hours??? Yep, that what it took. This after booking the appointment weeks in advance! This is truly had to believe. I returned the following day to pick up the car, and because this exact thing has happened before, I wiped the steering wheel with a damp wipe. It was covered in grease! (again) Imagine what the rest of the interior was like. I went back inside to show the damp wipe covered in grease, and I received a blunt, rude reaction from the service dept. staff. THEY DON'T CARE. I was beyond frustrated. I dropped the greasy wipe and left. Took me 30 minutes to wipe down the rest of the interior and clean up the grease. I fully expected to receive a call and/or email from someone, anyone at Audi Oakville to follow up on this customer service nightmare. That call never came. Not only did Audi Oakville blatantly disrespect my property, it would appear they don’t even give a sh_t enough to call and say sorry. Then I complained to Sen. mgmt., I received an email back saying "some dirt is reasonable". So Audi Oakville thinks it is ok for a mechanic to drive your car with greasy gloves and greasy coveralls! Hard to believe. I will never return. More

I would give no star if I could! Purchasing the car was an amazing experience for us and we thought we would continue to purchase Audis going forward but less than 2 years into the l Purchasing the car was an amazing experience for us and we thought we would continue to purchase Audis going forward but less than 2 years into the life of our Q7, the car suddenly broke down. It was a very scary experience and I'm sooo thankful that no kids were in the car when it happened. An error popped up on Thursday evening on the dash, "electrical system malfucntion", so we called the dealership immediately. They told us to call back tomorrow and arrange for an appt. I called back the next morning and they said for an urgent error like that, no need to book an appt. So I settled my baby at home and headed out an hour after I made the call. Luckily on my way to the dealership (10mins away), I made a quick stop at sbux for a cup of coffee and some food because the car started popping out error messages left, right and centre. After about 6 different error messages, the car screen went black and the car made a loud clunk noise and the wheels fully locked itself. From the sbux lot to where the Q7 broke down, it was less than a min drive and I was only 4mins away from the dealership. I used the roadside button in the car and called for help. Mid way through the call, it cut off because at that point, all the battery was used up. Luckily I had my phone and I called the dealership for the roadside number. After calling, I was quoted a 35min wait for a toll truck to come get me and the car. We ended up waiting 2hrs on a cold day for the car to get tolled. When I arrived at the dealership, it was 4pm and they told me they wouldn't be able to check the car until Monday because 45mins wouldn't be enough time to look into it. I then asked for a loaner vehicle and was declined one because nothing was available. So I thought for a weekend, it was ok to drive around in 2 cars since we have 6 at home and we only have a 5 seater at home. Then Monday came around and I called to follow up in the afternoon. I was then told that it would take 4 to 6 weeks for the repair because the part that they needed was backorder. So I then asked about a loaner vehicle again and was told they still have nothing but they can offer us a discounted rate on a rental from Enterprise. Its ridiculous to get this type of service because we are paying well over a thousand each month for the car and we are expected to pay for a rental of a van for 6 weeks out of our own pocket for an issue thats covered under warranty. And after this incident, I went online to see if others experienced something similar and it seems like alot of other Q7 and Q8 owners are going through the same thing. We tried calling Audi Canada who opened a case file for us and would get back to us the next day. After 3 days they called us back saying there is nothing they could do and for us to call Audi Finance or go back to the dealership to ask again. When we tried this advice, each party kept pointing fingers at each other between Audi Canada, Audi Finance, and the dealership with no one willing to help. The most frustrating part is everyone we speak to claims to sympathize and want to help us but cannot. So if you have an option, I would say stay away from Audi for awhile until they fix this issue because it's caused my family a huge inconvenience. More

Sylvia is fantastic, communication, updates and customer service is top notch. thank you for getting my vehicles is and out timing with such professionalism. service is top notch. thank you for getting my vehicles is and out timing with such professionalism. More