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Audi London - Service Centre

London, ON

5.0
53 Reviews

53 Reviews of Audi London - Service Centre

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August 22, 2018

"incompetent service"

- Lucas

Every time i have contacted service at this location, i got very inaccurate information or no information at all. The diagnosis where never correct and usually exaggerated of what was wrong. I have been charged 2hr diagnosis for a setting missed in the menus. Over all I find service people very incompetent at the job that they do especially when they try to justify technical and push diagnoses to a person that actually understands and have worked on cars before. It feels like the show with a hidden camera at the car shop.

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Recommend Dealer
No
Employees Worked With
Other Employees : Barb Ball, Ken Brasier
January 10, 2018

"great service"

- Edly

I have always had a great experience whenever I come in for a service. Barb greets me with a smile, looks after the paperwork, then comes and gets me when everything is done. never aa problem!

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Recommend Dealer
Yes
Employees Worked With
Barb Ball
September 26, 2017

"R8 Warranty Service"

- audiR8R8

I wanted to personally take the time to thank Kevin Dejean for providing an exceptional customer service experience during what could have been one of the most frustrating situations for a car owner. I brought my car into Audi London when a service light came on. Immediately upon arriving with my vehicle in at the dealership, Kevin listened to my concerns and took ownership of being the key contact until the car was repaired and all issues were resolved. Kevin ensured that at each step of the way (and when progress milestones were achieved) that I was notified and provided updated timelines of the status of my car. Kevin helped provide a spare/rental car for my use while my car was being repaired at no cost to me, he dealt directly with the warranty company and made the entire process easy for me. Even though it took just over two months of prime summer time for my car to be repaired, the experience was made much better by the personal attention and care that Kevin gave. I am very grateful for the time and support that Kevin provided throughout the process and feel that he should be highlighted for providing truly exceptional customer service and care. Thank you again for all of your hard work and I appreciate everything you did!

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Recommend Dealer
Yes
Employees Worked With
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