Attrell Toyota

Car service - Broken WindshieldI went for car servicing Car service - Broken Windshield I went for car servicing in Attrell Toyota last week (11th Aug 2020). No car checks were made and some guy took the Car service - Broken Windshield I went for car servicing in Attrell Toyota last week (11th Aug 2020). No car checks were made and some guy took the car and parked it. After my car was serviced, they call me and asked to pay me the dues and handed over they key. When i went to the car I realized that my windshield is cracked. I talked to the lady but she said it was already broken. She then redirected me to service manager Joe Borello. I waited for sometime and then service manager without talking anything, shows me the cctv footage and told me 'See its already broken when you arrived'. After looking at it, I told him that 'Its sun glare in the camera, which is in crescent shape but the crack on my windshield is like a zigzag. There is no crack' I asked him to see the crack on the windshield but then he argued that its because of the small stones and it happens every time. I told him that it was not there when I got my car to service and its your responsibility. He very rudely responded 'we will not do anything, take your car out of the premise, do whatever you want, I don't care'. He than turned back and went off. I then asked the lady at the reception to meet the dealer principal but she said he is not there and then pointed me to someone else. I am not sure who that person was, I told him everything and then he asked me to wait. He talked to few guys and came back. He also talked to me in the same tone and told that its was already there. I then told him that in cctv footage the crack is not there, to which he responded 'Go claim it with your insurance, it happens everyday. My wife also had the same thing. She claimed it from them'. I have no option and then I came back. I wrote an email to General Manager John Attrell raising my concerns but its been more that a week, I haven't received any response from anyone. I also followed up but still no answer. I have never imagined the kind of service/response and unprofessional behavior from the team. I would not recommend anyone to service there car from them. More

Please go to another dealership and saves yourself suffering Sales Managers and their support staff are rude and unprofessional. They will cut corners and team up to blame you for their mistakes and shortcomings Sales Managers and their support staff are rude and unprofessional. They will cut corners and team up to blame you for their mistakes and shortcomings. Please save yourself and go to any other dealer and save yourself years of misery! More

Great place to shop for your new or pre owned Toyota. Nice and clean place and the staff are extremely friendly and courteous there. Non pushy sales and very caring Nice and clean place and the staff are extremely friendly and courteous there. Non pushy sales and very caring More

Thank you Attrell Great place to buy your new toyota if you ask me. The team is very professional and helped us buy our 3rd Toyota Camry Sport Great place to buy your new toyota if you ask me. The team is very professional and helped us buy our 3rd Toyota Camry Sport More

Took my car in for service and was helped and looked after by Joe and his team. He helped us and guided us. Would highly recommed Attrelltoyota service too after by Joe and his team. He helped us and guided us. Would highly recommed Attrelltoyota service too More

Really good team here at Attrell. My wife and I had went in to purchase our first car and the gentleman Sunny and Deepak helped us really well. They were honest and acted with integrity. I would highly sugg in to purchase our first car and the gentleman Sunny and Deepak helped us really well. They were honest and acted with integrity. I would highly suggest going there if thinking of Toyota More

I had booked a cleaning for my Venza and attrell clean up did a fantastic job. Koodios to the team at Attrell. My car looks brand new again! did a fantastic job. Koodios to the team at Attrell. My car looks brand new again! More

I decided to bring in my Tesla to Toyota Attrell for a full detail. I was extremely satisfied with the level of service and the quality of work. The detailing manager contacted me directly and made sure I full detail. I was extremely satisfied with the level of service and the quality of work. The detailing manager contacted me directly and made sure I was comfortable and satisfied every step of the way. The team at Attrell is professional and I will definitely be returning for additional services! Thanks Attrell, Ron and his entire team! More