Applewood Nissan

Made an appoint for the first service for my Sentra at 2 PM on April 14th. Handed them the key at 1:48PM.I was told that, it takes 1.5 hrs for the service. So I waited there. For the first ONE hour no one 2 PM on April 14th. Handed them the key at 1:48PM.I was told that, it takes 1.5 hrs for the service. So I waited there. For the first ONE hour no one worked on car. When I asked about what was going on, The service person told me it only takes 15 minutes to do the service. Then he ran into the lot to pull my car into service bay. and then took another 45 minutes to finish the job. When questioned about why 2PM appointment was given and told 1.5 hrs required for the service, when no worked on the car till 3PM. He became defensive that I was told it was booked for 1.5 hrs.The real Job only takes 15 MInutes. I loudly complained about wasting my time and that I made a mistake to purchase the car from this dealership. The Service Manager became very rude asked me leave. WOW! Just WOW!!! wonderful service privide with an attitude. Questions: 1. Why I was asked to come at 2PM instead of 3PM? 2. If the service takes only 15 minutes ,why customer was told 1.5 hrs? 3. What happened to the promises made during sale of reliable and efficent service? 4. It appears their motto is YOU BOUGHT IT, NOW put up with it, (your concerns will be ignored..). conclusion: *NO RESPECT FOR THE CUSTOMER AND THEIR TIME. No concerns what so ever.I found out. *BUY FROM US AT YOUR OWN RISK!( I did , kow that now) *DON'T EXPECT THAT THE SERVICE PEOPLE WILL LISTEN TO YOUR CONCERNS ( my experience). More

I lease a 2023 Nissan Roque. The lease is up and I have trying to deal with buying this car out for 6 weeks. The WORST DEALERSHIP I have ever dealt with. 6 weeks now and zero hel The lease is up and I have trying to deal with buying this car out for 6 weeks. The WORST DEALERSHIP I have ever dealt with. 6 weeks now and zero help from them. I got a bit of help from Sales Manger Jake, he quit 2 days later. Jacob, the leasing specialist is useless. Funny part is my wife, two daughters and myself have bought 6 vehicles there over the years and recommended many people. NEVER again. I am going in Saturday to try to buy this car out, one ounce of xx, I will head to the Mazda dealership. I must assume ownership of this dealership must have changed. All the good guys left, and it all went down hill from there. We emailed the higher ups in this place, not one response. Robots return phone calls. Customer service atrocious, employee incompetence rains supreme there. Once I deal with this car, I will never set foot on their property again, or contribute 5 more cents to this loser buisness. Once Infiniti came in, Nissan customers were basically kicked to the curb. We'll, I am going to kick you to the curb. And based on reviews from others I am not alone. Cant even give a buisness money without issues. I truly do not understand. To the owner, you are useless and should stop trying to run a car dealership. What you are doing is disgusting!!! More

I am writing to share my fantastic experience at Applewood Nissan Surrrey .We had the pleasure of working with general manager (Hanny) Who was incredibly knowledgeable and patient throughout the en Applewood Nissan Surrrey .We had the pleasure of working with general manager (Hanny) Who was incredibly knowledgeable and patient throughout the entire car Leasing process .Hanny took time to understand and helped our need The perfect car model for us. We really appreciated his transparency and Straightforward approach to pricing.We highly recommend general Manager (Hanny ) to anyone if you are looking for a new or used vehicle ! We love the advanced safety features of the Nissan Rogue ,it gives us peace of mind on the road . Hanny offer a great deal on our trade in and made the whole process stress -free . I would rate Google a 10 out of 10 ." Thank you so much Hanny ! Ivy & Tom More

I sold my car to Applewood Nissan Langley nearly four weeks ago. They promised my check within five business days, yet I still haven’t received it. This dealership is completely untrustworthy, unprofessi weeks ago. They promised my check within five business days, yet I still haven’t received it. This dealership is completely untrustworthy, unprofessional, and unreliable. Every manager and employee I dealt with kept passing the ball, giving excuses, and even lying that the check was ready—but never sending it. No accountability, no honesty, no respect for customers. This level of negligence and dishonesty is unacceptable. I strongly warn others to avoid this dealership at all cost. More

Horrible service. Wife took her NIssan in for service. Applewood Nissan took way more time then promised and came back with a laundry list of repair they claimed were Wife took her NIssan in for service. Applewood Nissan took way more time then promised and came back with a laundry list of repair they claimed were crutial including brakes which they claimed they couldnt let her drive away on. She knows better and declined all work wanting second opinion. She also asked for their liability release form that she would sign to drive away. They didnt have that and suddenly were not concerned about her leaving. However, they then said her car would take an hour to return. Why? It was off site. Off site? Yes, they have a "sattelite" location ..... uh, fishy. And indeed it took an hour to get her car back. We then went to an independant garage who documented the brakes were not only fine but 75%. Suuspension was fine too and other things APPLEWOOD tried to sell her. We complained to Applewood who just gave excuses, nonsense and frankly, acted like amatuers and scammers. BLatant SCAMMERS. Sue me APPLEWOOD. You couldnt print off your fake claims as suddenly you had printer problems ... but your FAKE CLAIMS were recored on her phone. DUMMIES. More

Janet Yu helped me buy my car. She responded to my text inquiry from a Car Guru add very quickly. Janet answered all my questions about the car and set up an appointment to try th She responded to my text inquiry from a Car Guru add very quickly. Janet answered all my questions about the car and set up an appointment to try the car. I put a deposit on it to hold it as it was a very good deal. She told me everything I would need to bring if I wanted to purchase and drive it home after the teat drive. I test drove it and got it. She was super!! The financial and insurance team were efficient. I would definitely recommend Janet to help out with your next car purchase. More

By far the worst dealership i have ever dealt with put me in a crap deal with a high interest i have paid 30 000 in 2 years only took off 3000 off the original price they get you in a crap deal with no way o in a crap deal with a high interest i have paid 30 000 in 2 years only took off 3000 off the original price they get you in a crap deal with no way out no help to fix the problems car salesman are not there to help but to help rip you off on xxxx deals i would not trust this dealership with any type of sale More

Avoid this dealership at all costs. They will promise you things and even document it on a promise letter but do not fulfil their obligations. The salespeople are terrible It is too bad They will promise you things and even document it on a promise letter but do not fulfil their obligations. The salespeople are terrible It is too bad because the service dept is good and the staff are nice but never buy a car here you will get ripped off. More

Felt : Ripped off, Over charged, took too long, and I definitely Wont be returning again definitely Wont be returning again More

Unethical group that will swindle elderly people by overselling, not properly fixing their car. They will blame you for accepting their advice. overselling, not properly fixing their car. They will blame you for accepting their advice. More