Applewood Kia Surrey

My initial sales experience with Applewood Kia Surrey was very positive, but the service experience over the past several months has been extremely disappointing. We have brought our Kia Sportage in three very positive, but the service experience over the past several months has been extremely disappointing. We have brought our Kia Sportage in three times for the same A/C problem under warranty. During the first visit, the thermostat was replaced after the engine light appeared, and we were told the A/C was working again. It was not. We returned and were told the A/C had a leak and required another part. We waited approximately four weeks for the part and had to contact the dealership ourselves for updates. After the part was replaced, the A/C continued working intermittently and eventually started blowing hot air again, particularly on the driver’s side. Megan then arranged a fourth visit so the dealership could keep the vehicle for several days to investigate. She confirmed that a courtesy car would be available. However, when my husband arrived at 7:30 a.m., nobody seemed to know about the arrangement, no courtesy vehicle was available, and the person he was supposed to meet was not there. He left our vehicle at the dealership, and they arranged an Uber, but no one could explain who was responsible for the case or what would happen next. I tried calling the Customer Experience Manager, but the person who answered could not connect me with him. Another employee was also unavailable. I was then told to wait 24–72 hours for a response—even though the dealership currently has our vehicle and we do not know whether it will be inspected, whether it should remain there overnight, or who is managing the case. The repeated unsuccessful repairs are frustrating, but the lack of communication, coordination, and accountability has made the situation much worse. We have spent significant time and money returning to the dealership, yet the warranty problem remains unresolved. At this point, they have my car, but they don't even communicate with each other to find a good solution or give me a feedback. More

My second part of my review. A quick summary of my last review, just minutes a go. I bought a new sportage pull in that was a lemon. After many visits to service it appeared A quick summary of my last review, just minutes a go. I bought a new sportage pull in that was a lemon. After many visits to service it appeared that if would not be fixed anytime soon. I spoke to the sales manages that were MISLEADING! But at the end I met the "ROCK STAR", Alethea, finance director, that was there for me 100%. She made the "no hassle exchange" come true. I would also to mention the great people in service that tried to help me with lemon. Megan and Leon More

I have been a kia customer for over 10 years. The service has always been the most appreciated part of being a customer. Hans goes a long way to making the experience pleasant every time. Dropped The service has always been the most appreciated part of being a customer. Hans goes a long way to making the experience pleasant every time. Dropped by today to see if they could squeeze in an oil change for me. Hans made it happen. Very much appreciated! More

I went to Applewood Kia Surrey for my first car service and had a really positive experience. Everyone was helpful and professional, especially Prabh. He’s a very nice person and took the time to explain e and had a really positive experience. Everyone was helpful and professional, especially Prabh. He’s a very nice person and took the time to explain everything clearly. I really appreciated the great customer service! More

Robert Rho is a tremendous Service rep. His is on top of every issue and continued to keep me informed of work progress! He also has a positive and pleasant personality. I am very happy t His is on top of every issue and continued to keep me informed of work progress! He also has a positive and pleasant personality. I am very happy that he was my service rep!! More

Salesperson didn't seem interested in selling the car. They almost seemed to expect me to already be sold on the vehicle and to just hand over my money. They almost seemed to expect me to already be sold on the vehicle and to just hand over my money. More

I dealt with Andy great customer service Love my car he was very knowledgeable and kind was very knowledgeable and kind More

David the asst service manager cannot deal or do any damage control. I was entitled for lifetime oil change and been doing the service w them from 2021 until now but when their system change it technica damage control. I was entitled for lifetime oil change and been doing the service w them from 2021 until now but when their system change it technically erased my lifetime oil change. I needed to wait for the other branch to give them proof of contract even though I been doing the oil change to them for 3yrs I informed them that I need to cancelled my appointment just to wait for the other branch to send it to them. My point is they should have let me go and just settle it in their end since it's their systems problem. And just informed me after anyway I'm a regular costumer. But after resolving it. It took 1hr and Togo's thing their service advisor Robert knows how to do damage control compensated me to have a discount on my next service. At lease for a manager they should know how to give solution and to have a sound judgment to cover if the system at their end doesn't work. and value their costumers. More

Very Happy with my 2024 Kia Sport. Meagan in Service is Awesome! She gets the job done in a professional manor. I would like to give her a compliment on doing a great job, and being so Meagan in Service is Awesome! She gets the job done in a professional manor. I would like to give her a compliment on doing a great job, and being so friendly. Thank You. More

My Kia Sportage needs a transmission oil change. I called Kia Service in Surrey BC and spoke to a man who introduced himself as Mr. Hans. To get over any trouble, I asked him how they change the tra I called Kia Service in Surrey BC and spoke to a man who introduced himself as Mr. Hans. To get over any trouble, I asked him how they change the transmission oil. Mr. Hans, who strongly pretended to know everything, knew nothing at all. Maybe from the point of view of his job as a service desk person, Mr. Hans should at least watch YouTube and learn about the transmission oil change protocol before he starts being arrogant to Kia Service customers. I don't think I will visit this service and I won't even think about buying my new Sportage 2025 at Kia Surrey BC, More