I bought a brand new Nissan Rogue (2012) in July of 2013 in Richmond Hill, Canada at a dealership called Alta Nissan Richmond Hill. I serviced my Nissan exclusively at the dealership so that Nissan and myself would have a documented list of all service completed on the vehicle. This way the service department team could see what kind of service my vehicle needed. In June, 2018, after my warranty had expired, the car begin shifting gears, the engine began revving and the vehicle began jerking. I brought my car into service, they recommended a diagnostic be run, which cost me $130, and yielded a reply that my transmission had to be replaced as this model’s CVT engines and transmissions were known to require replacement between 140,000 to 200,000 km. The service department had a quote prepared, for the transmission estimate, at a paltry rate of $6500. I nearly fell off my rocker. I spent hours on the phone with NISSAN Canada about this issue. They were rude, refusing to work with a long standing customer any possible solution. I took my car into a local transmission specialist, had the transmission fluid flushed, for about $280 dollars, and my ROGUE now purrs like a kitten. Not once, in all six years of owning this vehicle, did ALTA NISSAN service recommend my transmission fluid be serviced. I do feel cheated by ALTA NISSAN management, sales and service. Sales because they sold me a vehicle, knowing about the unreliable engine in ROGUE models. Service department, because they did not check their service history on my vehicle to recommend the appropriate service for my vehicle’s issues. Management because they allow this negative culture to permeate the dealership and ultimately, the customers they serve. You have lost a LIFELONG NISSAN CUSTOMER because of your sole focus on profit and troublesome customer service. I will be sharing my story with the media and continue to inform the public of Nissan’s less than honest sales practices when selling cars with CVT engines. A very disappointed customer.