Ajax Mazda

Exceptional Service, Beyond Words We purchased a vehicle at the Ajax dealership through the sales representative Kristina and her Manager, Guy. The vehicle purchase was a surprise for We purchased a vehicle at the Ajax dealership through the sales representative Kristina and her Manager, Guy. The vehicle purchase was a surprise for our daughter. She went above and beyond I’m making this a hassle free and memorable experience for our daughter. There were balloons in the car, the surprise details all ironed out amongst us and it was just overwhelming excellent customer service. Thank you Kristina. You are truly the best! More

Mazda CX5 Hello, I bought CX5 (May 2019 ) last week, I would like to thank Peter for his amazing efforts and best price. I wish him best of luck to him and once Hello, I bought CX5 (May 2019 ) last week, I would like to thank Peter for his amazing efforts and best price. I wish him best of luck to him and once again would like to THANK him. Thanks Niti More

Forever lost a loyal mazda customer Owned 5 Mazdas in my life, amongst other cars. Have never experienced worse service than at mazda. The reviews and ratings tell you all you need to Owned 5 Mazdas in my life, amongst other cars. Have never experienced worse service than at mazda. The reviews and ratings tell you all you need to know about this dealership in particular They don't value you as a customer or your hard earned money spent. Seriously shop somewhere else. Don't support Ajax Mazda. More

Plenty of Goodwill! I Bought a new Mazda 3 in March and 4 days later a got a stone chip on my windscreen driving on the 401. After the shock of damage to my 4 day old car I Bought a new Mazda 3 in March and 4 days later a got a stone chip on my windscreen driving on the 401. After the shock of damage to my 4 day old car, I contact Geoff Thompson, operations manager, and he took care of everything. All on goodwill, no questions asked. He didn't have to do that but he and his team recognized the bad luck of the situation and solved all my car problems. Ajax Mazda have quality people running the service department. I would recommend them to all! More

They Didn't Want The Repeat Business Made an offer on a CX5 admittedly a bit low but pretty close yet the sales manager came back with a counter offer higher then the sticker price. I und Made an offer on a CX5 admittedly a bit low but pretty close yet the sales manager came back with a counter offer higher then the sticker price. I understood the message, "We don't want your business". It would have been our 5th Mazda vehicle and ended 22 years as a loyal Mazda Customer. Don't bother with this dealer, they don't want your repeat business. More

Great experience! Low pressure and down to earth guys. Everything was a promised upon delivery. The service department took the time to answer all my questions and even Low pressure and down to earth guys. Everything was a promised upon delivery. The service department took the time to answer all my questions and even reached out to Mazda Canada to assist with my personalization requests. Thank you Mark and Andy the car looked awesome. David Hall, Justin and Nathan were very helpful. Thank you! More

Stay Away from Service Dept! Their service dept has very poor customer service! Bought a used car - tire pressure monitor light up. Took to the dealer and they told it is out of w Their service dept has very poor customer service! Bought a used car - tire pressure monitor light up. Took to the dealer and they told it is out of warranty as a nail was found. Paid and went home and notice that nail is til in the tire. Went back and was told that a new nail is again lodged on the same tire on the same spot and was told to pay again to patch it! Crooks! More

Take your car anywhere but here. . . Had a 2014 Mazda 3 from Ajax Mazda. Upon original pick up only half of the rust proofing had been applied. About a year later I took it in for warrant Had a 2014 Mazda 3 from Ajax Mazda. Upon original pick up only half of the rust proofing had been applied. About a year later I took it in for warranty work. The first time they ruined 2 of my aftermarket wheels using an impact gun on them, took 3 weeks to sort out. Second time all wheels over torqued to over 150lb/ft. Third time my infotainment system was messed and the rear brakes had a recall. They had the car for over a week and a half and every time I called I received another excuse. Picked the car up and again all wheels torqued to over 150lb/ft and my brakes now had a bad shake. SERVICE DEPARTMENT IS A JOKE.....actually traded the car in so I didn't have to deal with them anymore. Peter in sales is awesome though. More

Poor costumer service There service dept is thr least helpful when you have a problem. All smiles when you wanna spend money tho. Be careful for un needed service they pus There service dept is thr least helpful when you have a problem. All smiles when you wanna spend money tho. Be careful for un needed service they push on you. More

No one but reception will talk to you I spend 30 mins waiting for someone from the service department to talk to me since I had left a message and no one got back to me. My brakes needed r I spend 30 mins waiting for someone from the service department to talk to me since I had left a message and no one got back to me. My brakes needed replacing so I took my business elsewhere. Don't bother calling. They will not return phone calls. I waited days and it never happened. Take your business elsewhere and you will actually be able to speak to someone. More