Airport Kia

We had a horrible experience at Airport Kia. The following is our perspective of our experience with them. We saw a demo car at Airport Kia in Mississuaga. The initial sales person did not know following is our perspective of our experience with them. We saw a demo car at Airport Kia in Mississuaga. The initial sales person did not know much about the car, and gave us false information that he later changed when trying to form a deal. For example, he told us that wheel locks and an additional one year warranty were included when we test drove the car, but when we were negotiating he attempted to add them to the price. He misquoted the dealership’s price on the car, which we had to go onto the computer to show him. Further, he could not answer many of our questions and had to refer to other people. Despite our frustration, we decided to continue negotiating since we really liked the model. We agreed to a price with the understanding that it would be fully detailed inside and out before we received it. We then waited over a half hour for someone else to 'prepare the documents', but when we finally went into his office there was nothing prepared. He typed one finger at a time and he did not know how to print from his computer (we had to show him). When he finally printed the document there was an extra $45 charge that we had to argue with him about before he had to retype all of the information on his computer one letter at a time and figure out how to reprint. He told us that the car should be ready by Wednesday and we said we would likely pick it up on the weekend but we would call him first to make sure everything was ready. By the time we left we were frustrated with the individuals but happy that we had a car. We called on Thursday and they said that it was okay to pick the car up on Friday. When we arrived on Friday afternoon we were told that we would have to bring the car back to have one of our options installed. They had ‘forgotten’ to tell us over the phone that they were unable to install the part sent by Kia Canada. We were disappointed but agreed that we could come back with the car for that option. We then asked to see the car before signing any papers. When we were doing our inspection, we notice a number of issues on the outside (scratches, nicks) that showed that the car had not been buffed. When we moved to the inside of the car we were simply insulted. The car had not been cleaned at all. There were drink stains in the cup holders, candy wrappers under seats, and overall dirt and dust throughout the car. The sales rep kept insisting that the car had been detailed but we kept showing him more and more dirt. We then discovered a wide scratch in the leather in the back seat and a small dent on the passenger side door. They insisted that neither could be fixed. We expected that since the car was a demo it would not look perfect, but we did not expect that they would not even make an attempt for it to be presentable, nor for there to be rips or dents. After much discussion, one of the reps said that they would have someone come in and look at the leather, and if it could not be fixed to our liking then we could have our deposit back. We asked if it was 100% refundable and they said “yes, the money is not the issue.” Everyone knew that it was unlikely that the car would be up to our specifications, since the reps insisted that it was impossible to fix the problems, so the logical conclusion was that we would get our deposit back instead of getting the car. That night, we considered how insulted we were that the dealership had expected us to pick up an unfinished, dirty, blemished car. We realized that it would be best forth both sides to end the relationship ahead of time. We called the next morning to let them know of our decision. At this point they changed their tune and told us that we could not receive the deposit back since they had done some work on the car to prepare it for us. We are fighting with them because a) they did not do very much work at all to prepare it since our options weren't complete and it was not cleaned at all, and b) they had a verbal agreement with us that they would give us our deposit back if we weren't satisfied. We knew we couldn't be satisfied and were trying to save them money by not making them attempt to fix something that they insisted they could not fix. The dealership has been frustratingly evasive. We will update if the issue is resolved amicably. More