Airport Ford Lincoln Sales Limited

Oh how do we begin. The good start? The part that makes you question what passes a safety? Anyway. Started well, everything was pretty easy to deal with. Had the truck I The good start? The part that makes you question what passes a safety? Anyway. Started well, everything was pretty easy to deal with. Had the truck I wanted and did a deal with Ken and Jim on a 2017 Ford F450 Platinum with 71,000 kms and shipped it out to Calgary myself. Ken had said it passed their inspection and the advantage program gave me piece of mind about it. After sending the money and waiting for the truck to arrive I was pretty excited when I saw how nice the truck looked. I drove it to my mechanic to do Alberta’s out of province inspection to get it registered. An oil leak, a bad one from the timing cover, (my shop quoted $3700) I Spoke to Jim (used car manager) and he assured me they wouldn’t leave me out to dry and where it was less than 30 days and where it was shipped, no extra mileage on it that this would be taken care of but he had to go through the right channels. Understandable, so when he asked about me taking it to a Ford shop to have an inspection done on it I asked if they would cover a diagnosis charge. He said sure no problem. I took it to the ford dealership and they did an inspection. The inspection gets done, the ford store confirms the oil leak and quoted $5456 for the repair. I would have to fix it before this F450 could pass the mandatory Alberta out of province inspection before I can even register it. I call to the store and Jim is on vacation. Chris was the new car manager I spoke with and he needed to speak to his GM as Jim was away on holidays. After Chris reviewed the quote from the ford store, spoke with their General Manager and took a day to call me back I was informed that the store would cover $1000 dollars of this as it ***WOULD HAVE PASSED THEIR SAFETY INSPECTION*** in Hamilton ON. Now I have a truck I spent a lot of money that is going to cost me a few thousand more to even register. Would not recommend this store at all. Now I have a truck that I can’t stand the story behind and the frustration it’s caused.. More

Great location for me Service was very good Staff very courteous and efficient Would return courteous and efficient Would return More

The service department was very helpful and was able to get me checked in and in my loaner quickly and I was on my way before I knew it get me checked in and in my loaner quickly and I was on my way before I knew it More

work was timely, communication was good and estimate accurate. recall was also completed as scheduled on time. accurate. recall was also completed as scheduled on time. More

Good service. Staff courteous and helpful. Service appointment easily arranged. Service areas clean and well maintained. Prices competitive Staff courteous and helpful. Service appointment easily arranged. Service areas clean and well maintained. Prices competitive More

The guys in the service dept are so full of good information very helpful and polite information very helpful and polite More

The service advisor was very helpful and friendly. He explained every thing to me and arranged a ride to and from the dealership while the service was being done. I would bring my car back to Airport He explained every thing to me and arranged a ride to and from the dealership while the service was being done. I would bring my car back to Airport Ford because of the service advisor and the service I got. More

I’ve been having my vehicles serviced at Airport Ford for years. I can count on the staff to consistently do an excellent job of servicing my vehicle and making recommendations for the next appointment or in years. I can count on the staff to consistently do an excellent job of servicing my vehicle and making recommendations for the next appointment or in the next few months. It is really nice returning to a service area and know that you will be helped by familiar staff members. Thanks for years of taking care of my vehicles Jordan and Scott. More

As always,Excellent service! Jordan was very helpful and friendly. I am very happy with the service I receive at Airport Ford!!! I will be back in the spring. Jordan was very helpful and friendly. I am very happy with the service I receive at Airport Ford!!! I will be back in the spring. More

The work we requested was properly done and in less time than expected. We also had a question regarding the invoice and received a “proper” answer. than expected. We also had a question regarding the invoice and received a “proper” answer. More