Acura Sherway

DO NOT SERVICE YOUR CAR AT ACURA SHERWAY Its unfortunate that I have to take this time out not to highlight a positive review but to provide critical feedback that has left me completely outr Its unfortunate that I have to take this time out not to highlight a positive review but to provide critical feedback that has left me completely outraged with Acura Sherway service department. As a professional coach and mentor within the sales and service industry I am providing you this feedback as most would walk away and never come back but I have deep understanding as how impacts your overall business, client experience and last but not least your bottom line which is the end result. I have been servicing my car at Acura Sherway for the past 3 years my first encounter was with Gene Fundano whom has now moved to another position within your company. Gene was absolutely amazing!!! Gene is courteous, extremely professional and represents Acura very well, his service kept me coming back to this location even to change my tires. Even when Gene was promoted he continued to help me get my car service which I truly appreciated and then explained to me that it was no longer his position and I had to now deal with another service consultant, ,which I completely understood. My first unpleasant encounter was John whom was terminated on June 30th of this year due to several customer complaints. He had no business being in front of clients not sure what happened in the interview process here. Next service guy I dealt with was Jahmol Samuels – On my second to last service appt. Jahmol was totally disrespectful in his approach with my service appt taking advantage of the fact that I am a female and not wanting to provide me over the phone with thorough details on my car. I showed up on June 30th for an appt that he booked for me, which I had via email but it was not in his system. Jahmol totally forgot to order the parts for my car and denied I had an appt until I showed him the email. Jahmol then began to scramble. I spoke with the sales manager that day whom tried to help me as much as he could and then referred me to Brendon Gomes whom is the Service Manager. I spoke with Brendon on June 30th at length explaining my experience I had with his service department and he confirmed all of my findings with his staff and was also the one that told me he fired John on that same day. Brendon asked to see my car and the part that needed to be replaced and he said to me that he would take care of it in exchange for the experiences that I have had in servicing my car with his department which he acknowledged was very accurate based on other feedback and situations that he has dealt with. On July 13th I brought my car in for service and Brendon had me setup with his Assistant Manager Justin Lezama. Justin advised me that he did not have any loaner cars and that he would have to rent a car from United Car rentals. The rental company came over I provided them with my credit card and the agent I believe Mike was in a rush, quickly went over the agreement with me and left. In dropping off my car I was on my way to a conference out of town for 3pm. I returned the car the following day as I worked extremely late. Upon picking up my car Justin served me with a list of items that needed to be completed on my car which the bill totaled $4093 before taxes. He said the items were necessary to do as I had mentioned to him I am in the market to purchase a new car. I began to break the items down with him so I could complete all the services in 2 visits. I paid, I left and then Mike from United Car Rentals calls me and says that I owe him for mileage, as there was a restriction on the mileage because the rate to Acura was so cheap. He then proceeded to say that Justin told him to call me as it’s not his problem. I called Justin to discuss the matter and he began to tell me that its not his problem and I rented from the car rental company and there is nothing he can do about it – I have to deal with them directly. Mike never told me there was a mileage limit on the car or else I would have spoke up right away and said where I was off to. Justin also admitted and said that Mike confirmed with him that he did not say this to me as well. Justin was extremely cold and short. I asked to speak with the General Manager and Justin forwarded me to Brendon whom of course did not answer his phone. Justin assured me no one in Acura will take responsibility for this and I am wasting my time they will tell me the same thing. You must imagine now how livid I was with your company. This is your ASSISTANT SERVICE MANAGER now?????? There is simply soo much wrong with this situation – I just spent $500 on servicing an 8 year old vehicle that I don’t have to bring to the dealer and you are coming after me for $29?????? I just mapped out to spend $5000 with you in the next 2 weeks and you’re coming after me for $29???? I just told you I am looking to buy a new car and this is the treatment I get??????? I got the message you don’t want me to come back – NOT A PROBLEM!!! But I will not pay $29 to this unknown car rental company. Acura I am extremely disturbed by the service and treatment I have received at your Sherway location. I can only imagine how this is impacting your business on a greater scale. The cost of gaining a new client is way to high to lose a client due to just simply lack of care…. More

Authenticity, integrity and great customer service I bought my first car at this dealership. The experience was a 10/10. The ambience and customer service was excellent. The individuals working at this I bought my first car at this dealership. The experience was a 10/10. The ambience and customer service was excellent. The individuals working at this dealership are authentic and they perform with high efficiency. I am thoroughly satisfied with my new car in every aspect. The quality of Acura and the experience you get at the Sherway location is impressive to say the least. I would highly recommend this location. More

Friendly staff and great sales service My experience at the Acura Sherway dealership was a rather great one! I recently purchased the 2018 Acura TLX. Dion Kallezi was a very professional, a My experience at the Acura Sherway dealership was a rather great one! I recently purchased the 2018 Acura TLX. Dion Kallezi was a very professional, and knowledgeable salesman. He made the car buying process a straight forward decision for me. He brought out the best features in the Acura 2018 TLX, which ultimately was the car I ended up buying! Ali Qureshi was also really accommodating with arranging and discussing the financing terms and extended warranty for the car. Going forward, I would recommend Acura Sherway to my fellow colleagues and family members. More

rip off this place is absolutely rip off. i highly recommend everyone not to go there. i had horrible experience couple weeks ago when i went there to change this place is absolutely rip off. i highly recommend everyone not to go there. i had horrible experience couple weeks ago when i went there to change the tire. took money without providing satisfied service More

Attentive, professional service. Just purchased a 2017 ILX Aspec from Acura Sherway. The car is absolutely beautiful and includes everything I was looking for in a new car. Riaz Khan, Just purchased a 2017 ILX Aspec from Acura Sherway. The car is absolutely beautiful and includes everything I was looking for in a new car. Riaz Khan, got me a very good deal on the vehicle and made the process very simple. If I had a question all I had to do was send a quick email and I would have a response almost immediately. I would definetely recommend Riaz Khan and Acura Sherway to colleagues and family for there next vehicle purchase. More

sales service excellent; financing attentive and responsive Sal was awesome! Look forward to keeping business with him and his great approach to customer satisfaction. Had an issue with Financing which was deal Sal was awesome! Look forward to keeping business with him and his great approach to customer satisfaction. Had an issue with Financing which was dealt with in a very responsive and attentive manner; lessons learned were captured and I'm confident all issues were addressed. More

Best place to get any acura One of the best selling price and customer service in Ontario. It's well worth of the drive to go check out cars there too. One of the best selling price and customer service in Ontario. It's well worth of the drive to go check out cars there too. More

Bredon Gomes: Professional, Courteous, Knowlwdgeable I purchased my Acura TL from Acura Sherway mostly because of my confidence in Brendon to provide the best service for my vehicle. True leadership. I purchased my Acura TL from Acura Sherway mostly because of my confidence in Brendon to provide the best service for my vehicle. True leadership. More

suoerior Service Brenden Gomes of Acura Sherway is the only reason I have been an Acura customer for the past seventeen years. Brenden's concern for your well being an Brenden Gomes of Acura Sherway is the only reason I have been an Acura customer for the past seventeen years. Brenden's concern for your well being and his attention to detail to your service experience is unparalleled. If he ever left for another dealership I would follow him there! Brenden is the face of Acura Sherway and my go to guy for advice when I decide it's time for a new vehichle.I can't say enough about the character of Brenden Gomes! I'm not associated with any Acura dealership. More

Awsome sales and service!!!!! This dealership is very professional and employs a no-pressure sales approach. We dealt with both Sal and Silviu and both were extremely helpful. Onc This dealership is very professional and employs a no-pressure sales approach. We dealt with both Sal and Silviu and both were extremely helpful. Once our vehicle purchase was complete we experienced an issue with the vehicle, but Branden the service manager was an absolute pleasure to deal with and he took care of our problem immediately. We will definitely be recommending this Acura Dealership to our friends and family. More