Acura Centre of Saskatoon

Don't buy an acura. Its a waste of money, customer service is absolute garbage. I was sitting in the parking lot yesterday, the vehicle was not moving, not in motion Its a waste of money, customer service is absolute garbage. I was sitting in the parking lot yesterday, the vehicle was not moving, not in motion or anything. I heard a loud bang, turn around and the back window spontaneously shattered. After reading about it online it seems to be a very common problem for acura rdxs 2019 and newer. I called acura to get some help with the situation. They stated they can't do anything to help, altho they did acknowledge they know the window spontaneously shattering is an issue, they acknowledged acura has put out a service bulletin stating it is an issue on the acura website, however if your vehicle isn't under warranty still, it will be on you to replace altho its a known issue that acura has admitted to and acknowledged, however they won't do anything to rectify the situation of take responsibility for the window spontaneously shattering and being defective I spoke with service this morning at 8 am, was told I'd get a call back on a quote. Called again at 10 and spoke the Kevin the service manager, was told id get a call back with a quote. Called again at noon, was told I'd get a call back for a quote, still didn't get it. Called myself and got 5 quotes within 10 minutes. Obviously my concerns as a customer and issues were not a priority at all. Apparently having glass shatter all over my vehicle, having pieces of glass hitting me so hard it breaks the skin, isn't an issue for acura, its just a regular day and something that acura owners should be aware of before purchasing the vehicle. Maybe its in the fine print somewhere and I just didn't read it. Who knows. Acura does not take customer service seriously or do anything to go out of their way to help. I shouldn't be responsible for paying for a window that shattered, got glass all over my vehicle. I shouldn't have to worry about getting hit with flying glass while sitting in my vehicle while its not in motion. If I had kids in the back seat, there is no doubt in my mind they would have been severely injured. I relayed my issues to acura and they were useless to say the least. Told me to call acura Canada and put in a claim. Which I have done numerous times and also get no help. Do yourself a favor and don't buy an acura!! Vehicles are mediocre at best. Customer service and people working within acura are absolutely useless and could really careless about your situation. But they will be sure to try to sell you a newer vehicle. Most over priced piece of junk I've ever bought. More

My pleasure dealing with your, I’ll recommend you guy’s if someone is looking for a vehicle . if someone is looking for a vehicle . More

Alf couldn't have cared less about me and my purchase. The only reason he was my salesman was because I called in interested in a truck and he was the next available person. I have been so disappointed in The only reason he was my salesman was because I called in interested in a truck and he was the next available person. I have been so disappointed in how I was treated, Acura has done nothing for me to make things right. They sold me a tire warranty for $699.00 and then tell me after the truck went through service that the tires are no good "cupped" and their technician recommended replacing them. Do you thing that Acura cares and is willing to do anything? When they did the inspection on the truck the tech did nothing on the second page and I had to take the truck back for a 3rd time. The second time was because Alf promised to fill it with gas, and after it sat there for a week waiting for service, I picked it up and he still had not put gas in it. I asked him about it and he popped his head in the cab and said "it's got lots of gas". The deal was a FULL tank! I took it back the next day and they filled it, came to $70.00 so "lots of gas" was not nearly full. Going forward if I have to deal with Acura again I will be asking for a different salesperson, someone who might actually care. I've filed a complaint with the BBB, hopefully FFUN responds and does the right thing on the tire warranty. Take away - Don't shop at a FFUN dealership. More

Alf explained everything in detail and always had time for me and my questions. He offered suggestions. I just met Alf and he’s the type of guy you want to invite over for Christmas. for me and my questions. He offered suggestions. I just met Alf and he’s the type of guy you want to invite over for Christmas. More

Dealing with the entire staff at Acura center was a complete pleasure from start to finish complete pleasure from start to finish More

We purchased a new MDX in August. Titan was pleasant and helpful. If he wasn’t sure about something, he asked another sales associate. The dealership worked as a team, and made our pu Titan was pleasant and helpful. If he wasn’t sure about something, he asked another sales associate. The dealership worked as a team, and made our purchase uneventful. More

The guy had chip on his shoulder, He should try to understand customer before offering his opinion. Put ZERO effort in providing data as asked but was more interested in the sale price. To make his c understand customer before offering his opinion. Put ZERO effort in providing data as asked but was more interested in the sale price. To make his commissions Seems like dealership is a good dealer but they should put some effort in training these new sales agent to be a good listener. and Understand customers needs More

Great team who helped me get into a new, clean vehicle that I love! Very quick and pleasant! that I love! Very quick and pleasant! More

Fatima is one of the best car dealers I have across. She is spontaneous, knowledgeable, warm, quick to respond and most importantly understands who you are as a customer! Made the entire car selection p She is spontaneous, knowledgeable, warm, quick to respond and most importantly understands who you are as a customer! Made the entire car selection process simple and efficient for me. I would definitely recommend her to others and would reach out as and when I decide on my next vehicle. More

I purchased a new truck through the Acura dealer from another dealership in the FFUN organization., my sales rep. Michael Litvenenko was knowledgeable about the brand of truck I was purchasing as was abl another dealership in the FFUN organization., my sales rep. Michael Litvenenko was knowledgeable about the brand of truck I was purchasing as was able to answer all my questions. The local sales manager George was helpful in helping e with the correct contact at the other dealership which made it simple for myself to setup financing as well as closing the deal. In all I am very satisfied with the FFUN group as a whole and look forward to maybe dong other deals with them. More