Abbotsford Volkswagen

In a Pinch Jerome helped me out when I was in a pinch. My car had been deemed irrepairable, and as I am part of a one car family, it was imperative that we repla Jerome helped me out when I was in a pinch. My car had been deemed irrepairable, and as I am part of a one car family, it was imperative that we replace the vehicle ASAP. Jerome met with me, and then had me come in a day later for some test drive options. Within the day, he helped me purchase a new 2014 Jetta. It's a great vehicle! Thanks Jerome! More

Touareg Dave Duguay is a young energetic salesman with a very bright future ahead of him - I am pleased to have been his first sale ! The Touareg has been a Dave Duguay is a young energetic salesman with a very bright future ahead of him - I am pleased to have been his first sale ! The Touareg has been a vehicle I have wanted for years & Dave helped to make this dream come true. More

Didn't get an awesome Greek dinner but thats ok. Dave called me about the awesome Touareg I was selling so we took a drive out to the valley. I figured worst case we go for good Greek and have a nice Dave called me about the awesome Touareg I was selling so we took a drive out to the valley. I figured worst case we go for good Greek and have a nice drive to the city in the country. Well tragically, the Greek dinner didn't work out as they were swamped, so we had tacos...insert sigh here...while Jerome and company looked over our Touareg and started to come up with a deal. As it happens, when we got back from dinner and chatted a while, the numbers for my vehicle and the 2014 Jetta were fair so the deal was done. This all happened quite late and by the time the dust settled, it was 10 pm, I think they close at 8, and Jerome still had to follow us 60km's to get some paperwork. Most of the time one leaves a dealer with not the greatest feeling but not so this time. All in all, I'd recommend folks to go for a drive and get great customer service, most likely a new car, possibly great Greek food and maybe a gift from VW. More

Melissa jakoby June 2 I went into the dealership and purchased a brand new 2014 Jetta tdi. In less than 5days of owning the vehicle an indicator light came on. I co June 2 I went into the dealership and purchased a brand new 2014 Jetta tdi. In less than 5days of owning the vehicle an indicator light came on. I contacted the dealership after the light came on again, the driver window malfunctioned and the phone came on without calls coming in. I emailed the sales manager who put me in touch with the service department. I brought my car in which is inconvenient as I work at 8 in Surrey and the dept does not open til 8 and got a courtesy car. They were unsure of what the issue was as they were unable to duplicate the issues. The next day the phone tried to hook up 2 times and there were no calls registered. Then the cable in the driver door broke so I brought it into the service department on Friday night. As I was waiting in the reception area, Melissa came and asked me why I was there. When I told her the run down of issues and that I was not happy, she promptly gave me her business card and asked me to contact her if I had anymore issues. The next day the odometer on the dash went blank. I emailed her immediately telling her the latest issue and how disappointed I was. As a single mom of 2 teenage boys, every penny counts and the fact I iNvested soooo much on my vehicle I was so grateful that someone was understanding and empathetic to my concerns. I was NOT just a sale!!!!! She advised me that she would get back to me and she reached me on July 3 asking me to come in and see her as she spoke to her manager and Volkswagen and they were willing to buy back my car and I would be able to get into another vehicle.....and it was an upgrade!!!! She understood how I felt that even though the issues were being taken care of, I was still going to be apprehensive with it moving forward. She ensured that I got to take the car out and wanted me to test all the windows and buttons to make sure that I had no concerns especially the ones I had problems with in the original car. She was very thorough and made me feel that if there were issues moving forward, my concerns would be handled quickly and professionally. She ensured that the insurances and warranties were cancelled and set up my new policies. She also sold me on the protection policy! She was able to get me a better interest rate and my payments increased by 20/payment. I feel confident that my new vehicle will be the dependable investment that I trust in the Jetta. My family has always purchased Volkswagen products and I am thrilled to say that I can confidently stand behind my decision. I will be passing along Melissa's name to everyone that I know who is looking to purchase new or used car. When the time comes to look at another vehicle purchase, I know that i will be in touch with her. I am so happy that Melissa approached me in the reception area that day and asked me if I had been helped and what I was bringing my car in for. Her compassion and understanding how I must be feeling that my brand new car has brought me into the dealership that many times. Finally I felt heard and that I mattered. I was not a sales stat. Your service department was always helpful but the reason I bought a new car was due to my daily commute to surrey and not wanting to break down and have to deal with taking my car in. She showed me features that I had no clue were options in both cars. She took the time and I can say my experience with Melissa was outstanding. She has also reminded me if anything goes wrong, she is a phone call away. That kind of superior customer attention speaks highly to her long term successful career. Thank you Melissa!!!! More

Love our new wheels It started as a service call for our Jetta, and then we took a Tiguan for a drive and fell in love! Jerome was super cool! All the staff were awes It started as a service call for our Jetta, and then we took a Tiguan for a drive and fell in love! Jerome was super cool! All the staff were awesome! Appreciated the thoroughness of Stefani! Chris was super awesome too! Great experience all around! Love our new wheels! More

Exciting I went in to the dealership under a time crunch plus I was really nervous to buy my first car, but their friendly service made me very comfortable and I went in to the dealership under a time crunch plus I was really nervous to buy my first car, but their friendly service made me very comfortable and the whole process was smooth and fast. Chris was very understanding and patient with all my questions. Chris and Jason helped me through the process and I bought the car well within my budget.They weren't offended by all the negotiating in fact the whole going back and forth with the price was really entertaining. More

Low Pressure One of the key aspects of the whole process while working with Jerome at Abbotsford Volkswagen was I didn't feel there was any pressure. He was patien One of the key aspects of the whole process while working with Jerome at Abbotsford Volkswagen was I didn't feel there was any pressure. He was patient with all my questions prior to, during, and after the sale, all the while concerned that I was happy with what I was purchasing regardless of how fickle I was. I appreciate the work August put in to ensure I received the best rate I could with regards to financing. Both Kristine and Ken in the service department were a pleasure to deal with. When shopping for a car in the future, this would be my first stop! More

fantastic :) Was contacted by Steven regarding my Nissan Frontier that I had posted for sale online. My wife and I were needing to sell our truck due to it not bei Was contacted by Steven regarding my Nissan Frontier that I had posted for sale online. My wife and I were needing to sell our truck due to it not being good for us financially, with a baby coming very soon, a fuel efficient vehicle was majorly needed. Steven and Kelly, not only took care of our entire truck loan, but got us into an amazingly fuel efficient and spacious Volkswagen that was perfect for our family. Would definitely recommend this dealership to everyone. More

Fantastic Service and a Great Experience Everyone was so helpful and took the time to ensure I had all my questions answered and I was happy with my choice. Not only that, two employees follo Everyone was so helpful and took the time to ensure I had all my questions answered and I was happy with my choice. Not only that, two employees followed me home to drop off the car I had driven there!! Buying a new car was a little scary and they made the process painless and fun. I even got a popsicle!! I would highly recommend Abbotsford Volkswagen to anyone looking for a great deal and a great car. More

Chris Rigby Salesman was well informed about the vehicles and a very convincing representative. He was also very funny and a friendly guy to be around and would r Salesman was well informed about the vehicles and a very convincing representative. He was also very funny and a friendly guy to be around and would recommend him to anyone going to the dealership. More