Abbotsford Chrysler Dodge Jeep Ram Ltd.

Sean Ferguson the best in the west 💯 My experience at Abbotsford Chrysler Dodge Jeep Ram LTD. was an absoloute dream. Sean Ferguson was a great sales man with a no pressure attitude makin My experience at Abbotsford Chrysler Dodge Jeep Ram LTD. was an absoloute dream. Sean Ferguson was a great sales man with a no pressure attitude making me feel right at home. Sean was easy on the eyes with a sort of swagger that would make any lady weak at the knees. 100% will be back. More

Best place to buy or lease a vehicle in the Lower Mainland!! ! After buying our Jeep there in 2014, and getting amazing customer service from botj our salesman ans his manager, we went back to get our brand n ! After buying our Jeep there in 2014, and getting amazing customer service from botj our salesman ans his manager, we went back to get our brand new Jeep. Rob Pothecary, the sales team leader was a delight to deal with. He didn't push anything that wasn't wanted or needed, was very professional and courteous in every single communication, and made the whole process literally the most pain-free car experience anywhere! If you've had bad car sales experiences before like I did, these guys will change your mind on it. They don't try to pull the wool over your eyes, there's no 'today only deal' b.s., and in the end, you ride away with the wheels of your dreams...in this case for thousands LESS than anywhere else. For as long as I'm a Jeep owner, I'll be buying my vehicles here. If you're in the market for one, go see Rob Pothecary...he'll take great care of you! More

Quick,easy and fun! In less than an hour, with Tyler’s help, I found the car I had been wanting at a price I could afford, I am so happy! In less than an hour, with Tyler’s help, I found the car I had been wanting at a price I could afford, I am so happy! More

Worst service and communication Make sure you plan a hole day for an oil change and prepair to get ripped off. They can’t schedule anything on time. Just not worth it. Go to another Make sure you plan a hole day for an oil change and prepair to get ripped off. They can’t schedule anything on time. Just not worth it. Go to another dealership. They where very pushy when buying my Compass here. More

They met my demands Wanted to upgrade my base model 2014 grand caravan and keep my payments at the same cost. The sales and financial people did what they needed to do to Wanted to upgrade my base model 2014 grand caravan and keep my payments at the same cost. The sales and financial people did what they needed to do to get me into a brand new 2017. Awesome staff. Almost too awesome. More

Great experience I was looking for a very specific list of features. I spend nearly two months on this search using 3 different dealerships. I came to Abbotsford Chry I was looking for a very specific list of features. I spend nearly two months on this search using 3 different dealerships. I came to Abbotsford Chrysler last but wish I found you sooner. Julian was a pleasure to deal with, professional and knew his stuff. He found my truck in a week. Thank you!!! More

Lack of any real understanding of customer service I strongly do not recommend this dealership for the following reasons: 1. On several occasions I have requested that they give me quotes on work th I strongly do not recommend this dealership for the following reasons: 1. On several occasions I have requested that they give me quotes on work they state as "needing to be done". Each time I have sourced out other quotes based on the same scope of work, and the competitive quotes have always come back 30% - 50% cheaper; or I have received comments that the work is not required. 2. I had the rear differential replaced on my 2014 Jeep Wrangler at 59,000 km under warranty at the end of May, 2017. Approximately 12,000 km and/or six months later, I was told by another service shop that I already had dark rear differential fluid and that I should endeavour to bring this up to Abbotsford Chrysler where the warranty work was done. I made an appointment and brought my Vehicle to the Dealership today (yes my bad I should have done it a lot sooner) to look at this issue and get an oil change. Upon inspection, I was told that the fluid needed to be replaced and I had to pay $250 to have it done. When I explained that this did not seem to be normal given how quickly the fluid turned dark, I was told that it was the "norm" for Jeeps, and then I was accused of driving my vehicle "roughly", even though I've never even taken it off road, nor were there any other signs that I had done so?!? In addition, they did not care that I had a report from another mechanic that showed that the fluid was dark at 71,000 km. When I talked to both Mike (Service Adviser) and Ed (his Supervisor), both were unwilling and unable to provide the customer service that one would expect from a Dealership of this supposed caliber. 3. When I went to pick up my Vehicle, after confirming that all they did was the oil change as per my original booking, I was presented with an Invoice for approximately $180. When I questioned Mike as to why an oil change cost $180, he said that I had been booked in for a M2 service which included, among other things a tire rotation. When I explained to him that I only requested an oil change, along with a request to check my rear differential, and I had no idea what what an M2 meant, he seemed frustrated and made me feel like I had done something wrong by not understanding their terminology. The only bright light in this experience came when Jenny, who also works at the Service Desk, intervened with a smile, and said no problem, we will take care of it, leading to Mike, much to his chagrin, to remove the cost of the tire rotation. So my thanks to her, for being the sole Individual in this whole experience that actually understood customer service. As a consumer for over 40 years, I will never again utilize this Dealership nor recommend them, as they appear to more concerned with the overall aesthetics of their Building (just completed renovations), then the overall customer experience that most Businesses use as a foundation. More

Bought a brand new Cherokee!!! Sean Ferguson is absolutely fantastic. Very down to earth and made the whole experience enjoyable. Would not hesitate to recommend Sean and Abbotsfo Sean Ferguson is absolutely fantastic. Very down to earth and made the whole experience enjoyable. Would not hesitate to recommend Sean and Abbotsford Jeep. Not stressful at all🤗 More

Great customer service, welcoming, comfortable environment Madison was SO informative of everything about the vehicle you could tell he really knew what he was talking about, Darlene in finance was amazing as Madison was SO informative of everything about the vehicle you could tell he really knew what he was talking about, Darlene in finance was amazing as well and very helpful! More

Poor & Unprofessional Service I took my 6-month old RAM 1500 in to get the radio volume control fixed. The mechanic agreed that there was something wrong with it, but instead of re I took my 6-month old RAM 1500 in to get the radio volume control fixed. The mechanic agreed that there was something wrong with it, but instead of repairing the component, he turned off the "speed sense system" and told me to monitor it. Why in the world would he turn off a system and then tell me to monitor the system that he had turned off?? What exactly am I monitoring - a system that has been disabled?? When I questioned this diagnosis, the service department treated me as though I was being unreasonable to expect it to be fixed appropriately. They stood behind their mechanics inane suggestion, and then fed me a pack of lies on how this is they way it is supposed to be done. I have never seen such a song and dance of unprofessionalism in my 35 years of car ownership. More