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417 Nissan
Ottawa, ON
863 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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863 Reviews of 417 Nissan
August 12, 2020
Michael was perfect and very patient with us.So was the Michael was perfect and very patient with us. So was the rest of the team. Thanks for everything. We might buy our next car there! Michael was perfect and very patient with us. So was the rest of the team. Thanks for everything. We might buy our next car there! More
by cannellesan
Employees Worked With
Michael Ewing, Justin Morin-Wilson
August 10, 2020
Sebastien has played a big role to make a deal We first have come to buy a different car of the same brand, but Sebatsien has given us the whole picture of it, which we needed to make a decision, t We first have come to buy a different car of the same brand, but Sebatsien has given us the whole picture of it, which we needed to make a decision, then has taken time to know our needs of using the car and has come with this wonderful car we have bought, a little bit over our initial budget, but totally worth it. So Thank you, More
by azmiyou
Employees Worked With
Sebastien Faucher
August 08, 2020
DO YOU LIKE BEING LIED TO? WANT BAD CUSTOMER SERVICE? COME TO 417 NISSAN!! I had an awful experience purchasing a new 2020 Infiniti Q60 from 417 Infiniti Nissan. I found the sales team, especially Uy COME TO 417 NISSAN!! I had an awful experience purchasing a new 2020 Infiniti Q60 from 417 Infiniti Nissan. I found the sales team, especially Uy Ho, to be deceitful and manipulative. Their knowledge of the car I purchased was poor, and customer service was even worse. Despite my repeated requests, the sales team failed to provide me with documentation for the 2-year pre-paid maintenance plan that came with the purchase of the car. Farid Jaber, Finance Manager, used a “system glitch” to try to con me into paying $65.81 more than I had agreed to on the sales contract. The sales team changed the VIN of the car I was buying without notifying me. This negligence meant that my car was uninsured for about two weeks. There were too many issues to communicate in an online review. I have names, dates, written documentation, and a witness to back up my claims. I emailed my complaint to Greg Klepacz, the GM, and he agreed to sell me a discounted winter tire package as compensation. When I went to pick up the tires, the dealership made me wait over an hour and then I realized they had ordered the wrong colour rims. Poor customer service is a pervasive problem here. ------------------------------------------------------------------------ 2021 UPDATE Months later, I’m still discovering problems with the transaction. I never received the car’s infotainment manual, and I suspect Uy Ho removed it before the sale because he was unhappy with his commission. He also sold me a winter tire package without TPMS sensors even though my car requires them. UY HO IS THE WORST SALESPERSON I HAVE EVER DEALT WITH ON ANY TRANSACTION. Macon Doublet was fined $7500 by OMVIC in 2016 for false advertising. You can get more details by Googling his name. I confirmed with OMVIC that due to the violation, Macon Doublet was unregistered, and should not have been involved in my car transaction. I filed a complaint, and the OMVIC investigation is still ongoing as of this writing. I found the people involved in my car transaction to be disrespectful, unprofessional, and worst of all, morally bankrupt: Uy Ho, Macon Doublet, Nasri Dagher, and Farid Jaber To anyone reading this review, I should have walked away from 417 Nissan. Please don’t make the same mistake as me: 1) Avoid 417 Nissan. There are plenty of other car dealerships with better customer service track records. 2) Contact OMVIC BEFORE buying a vehicle. They can give you tips on how to ensure your transaction goes smoothly. More
by dtrain
Employees Worked With
Macon Doublet, Nasri Dagher, Uy (Wii) Ho, Farid Jaber, Greg Klepacz
August 07, 2020
Michael was Very helpful. Made buying my first car easy and stress free. He answered all my questions and had everything ready for when I got there. and stress free. He answered all my questions and had everything ready for when I got there. More
by Kristenjade
Employees Worked With
Michael Ewing
August 06, 2020
Great Experience! Michael and Patrick were very professional and helpful during my car buying experience. It was at the beginning of the pandemic and what could have b Michael and Patrick were very professional and helpful during my car buying experience. It was at the beginning of the pandemic and what could have been a very stressful situation was made easy by them. Thank you for everything! More
by Julie
Employees Worked With
Patrick Laroche, Michael Ewing
August 06, 2020
A series of missteps Where to begin... 1. The salesman did not show us any of the features of the car. 2. Bought the car on Tuesday, said it would be ready for Thursda Where to begin... 1. The salesman did not show us any of the features of the car. 2. Bought the car on Tuesday, said it would be ready for Thursday. Received a call on Thursday asking for co-signer information (ends up did not need a co-signer). They tell us that the car can't be ready on Thursday because the financing was not approved on time. It looks like they delayed or forgot to do the financing (the reason for asking for a co-signer thus giving them the excuse that the financing was not accepted on time and that is why the car was not ready). The sales manager was emailed but no response. 3. We pick up the car, drive it home and notice that the winter tires in the back of the car are not on rims (they were supposed to be). We had to get the car back to the dealership (rims not in stock so they had to order them) and have the tires installed on rims. 4. The first car payment was to come out on July 24th. We called the finance guy in early August asking if something was wrong. He said that sometimes things get delayed and that the payment wold come out soon. He was contacted again and eventually said that the first payment would come out September 28th. I guess he did not get the chance to let us know that the payment would be coming out 2 months later while we were in his office. There were mistakes made from the first visit right through financing. Not once did they offer something to demonstrate their regret (I even suggested free floor mats). No apology given. We will not return to this dealership for service and definitely not to purchase another vehicle. More
by Mike
Employees Worked With
Patrick Laroche, Uy (Wii) Ho, Farid Jaber
July 24, 2020
From our first meeting, Michael was stellar in his knowledge of the vehicle we were eyeing to the process to execute the purchase up to taking delivery. His attention to detail and his professionalism knowledge of the vehicle we were eyeing to the process to execute the purchase up to taking delivery. His attention to detail and his professionalism was exceptional. He is a real asset for 417 Nissan More
by menardlar
Employees Worked With
Stephen Smith, Patrick Laroche, Michael Ewing, Justin Morin-Wilson
July 24, 2020
Michael is very professional and knowlegable. He was extremely helpful and provided me with exceptional customer service. He listened to what I was looking for and helped me choose the right car for my extremely helpful and provided me with exceptional customer service. He listened to what I was looking for and helped me choose the right car for my family. He went above and beyond and answered all of my questions thoughrougly. I am definately going to recommend him to people I know and will be returning to him for the purchase of my next car. Thank you Michael for making the purchase of my new car a wonderful experience! More
by Rogue
Employees Worked With
Nasri Dagher, Michael Ewing
July 22, 2020
Courteous and thoughtful service, prompt communication, able to offer a good deal for my trade-in vehicle. I am overall very happy with experience and especially Michael’s care for the customer concerns. able to offer a good deal for my trade-in vehicle. I am overall very happy with experience and especially Michael’s care for the customer concerns. More
by Kbisson
Employees Worked With
Michael Ewing
July 21, 2020
Perfect service with Miss Nancy Ghosn . She call me back and help me to make the deal append. Thanks again Nancy. I was happy to have her to help me. . She call me back and help me to make the deal append. Thanks again Nancy. I was happy to have her to help me. More
by agentweb
Employees Worked With
Nancy Ghosn
