417 Nissan

Stellar service department We've been bringing our 2013 Pathfinder to 417 Infiniti/Nissan for service since we first purchased it five years ago. While we did not purchase our v We've been bringing our 2013 Pathfinder to 417 Infiniti/Nissan for service since we first purchased it five years ago. While we did not purchase our vehicle there, the service department has always treated us as though we had, and have always gone above and beyond to ensure it is in great condition. I find this dealership is particularly good at diagnosing problems (we've had some bad luck on occasion), taking customer-reported problems seriously, and identifying appropriate preventative maintenance with our input. Lately, I've been dealing directly with the service manager (Mélanie) for minor but recurrent issues (I'm a picky customer). She always takes the time to personally handle our account due to our unique service history. We're grateful to have found service like that. More

Exceptional Service from Melanie Gendron I’ve been a client of 417 Nissan for almost 30 years and this is the best service I’ve received thus far. Thank you! I’ve been a client of 417 Nissan for almost 30 years and this is the best service I’ve received thus far. Thank you! More

Not Impressed After signing the final papers and picking up the car, Andrej Tadic (salesman) told me that our relationship is not over and if I have any problem, ev After signing the final papers and picking up the car, Andrej Tadic (salesman) told me that our relationship is not over and if I have any problem, even 6 months down the line, give them a call and they will take care of me. Well after only 24 hours, I realized that the "warning display/dot matrix liquid crystal display on the cluster was blank and not working. I contacted Andrej and he said that it was not repaired because it was not apart of the safety check. I was quoted $1400 for ME to fix the problem. After practically begging the manager, Chris Edwards for assistance, I was offered 25% off (still over $1000) even though they knew about the broken part before I signed for and picked up the car. After speaking with Chris Edwards he tried to put the onus on me by advising that I should have reviewed every corner of the car before purchase and told me that I should have noticed it during the test drive. I had to return the car for balancing because that was not done properly during safety. I have returned 3X because the steering wheel still vibrates. I’m stuck with a $26K SUV for 5 years that I am very unhappy with. I am very disappointed. Thank you to Natalie and Scott who have tried their very best to assist me, but unfortunately could not because Chris Edwards had the final say. They are still however working with me to fix the rough ride and vibrate that I get in the steering wheel. If you are lucky and get a great car, that's fantastic, but if you have any problems after purchase, good luck!! More

Part Manager very helpful he goes above and beyond. Part Manager very helpful he goes above and beyond, thanks. He was very helpful in making the right suggestions and working with me to figure out a al Part Manager very helpful he goes above and beyond, thanks. He was very helpful in making the right suggestions and working with me to figure out a alternate size in the width of my rim concerning my Q60 red sport 400, Thanks and keep up the great work, it's team players like you that make the service experience very professional. More

Misleading information at point of sale I was informed at the point of sale that my warranty would include service and maintenance. This, as i found out the hard way, was infact not true. I I was informed at the point of sale that my warranty would include service and maintenance. This, as i found out the hard way, was infact not true. I was given verbal confirmation from Wii as well as dawn that my service and maintenance for the first 12 months would be covered under the terms of the warranty. Boris, today made it abundantly clear that i would have to pay full price for all service and maintenance with what appeared to be no interest in negotiating. More

Broken phone system excuses Infiniti had my car for 3 weeks, Melanie never called to provide updates, did not respond to voice messages nor do call backs. Lame excuse was broken Infiniti had my car for 3 weeks, Melanie never called to provide updates, did not respond to voice messages nor do call backs. Lame excuse was broken phone system but I needed my car back. Did take a little off price of labour in the end but could spend some time learning the art of client service and could learn something from the gentleman at service desk who convinced me there are still nice people out there. KP More

Made it easy to fix When we picked our vehicle, there were a few things that we didn’t see when we first looked at it. They did everything to make us happy.. Thank you Co When we picked our vehicle, there were a few things that we didn’t see when we first looked at it. They did everything to make us happy.. Thank you Colton for dealing with our issues and making it a great experience.. More

Tricky sales tactics, not customer-oriented Sales rep was good, but beware of their deceiving sales tactics (only showing what your payment would be, despite being clear I wanted to see the pric Sales rep was good, but beware of their deceiving sales tactics (only showing what your payment would be, despite being clear I wanted to see the price and trade values). Finance lady was brutal. Brand new car and it wasn’t detailed properly, including a white spot on steering wheel when I picked it up. Sales rep says it’s just a bit of touch-up paint, scrapes it off with his nail then licks his thumb to rub off the rest! Seriously? They lost a potential customer. Won’t go there for service, and won’t be buying my next car there. Finance lady not listed as employee, I guess she’s moved on! Sales rep was good during the sales process but did not properly inspect car before delivery and he never followed up with me since I bought almost 6 months ago. More

Brutal product and service. Not only do I have a slightly out of warranty transfer case that blows up on my JX35, but I get no response from 3 messages to Melanie over a week. I Not only do I have a slightly out of warranty transfer case that blows up on my JX35, but I get no response from 3 messages to Melanie over a week. I called the dealership and asked if she was on holidays, apparently not. More