401 Dixie Nissan

A group of liars that cover each other! STAY AWAY Purchased a vehicle at 401 Dixie Nissan, was surprised when I peeled away the brand new plastic to only find 2 dents on the car. Sent in another secr Purchased a vehicle at 401 Dixie Nissan, was surprised when I peeled away the brand new plastic to only find 2 dents on the car. Sent in another secret shopper the next day where he intact did get a better price on the exact vehicle. Went back spoke with Manager Iwonna (Big Liar) who claimed the price that was received was without tax and her salesperson must have made a mistake. Besides that, she pulled employees over that all stories match. Finally she said she would replace the part with the dent as the colours would not match if painted. Picked up vehicle 1 WEEK later to only find out dent is smaller but still there, Must have got magic dent remover to work their 70% on it!!! More

Waste of time Came to this dealership with a car in mind and the maximum price I'm willing to pay for it. These guys wasted almost 3 hours of my time saying they ca Came to this dealership with a car in mind and the maximum price I'm willing to pay for it. These guys wasted almost 3 hours of my time saying they can get me the price I'm willing to pay and at the end proposing asking almost double. All this time they were just leaving me for 20-30 min each time to talk with their manager. They have absolutely no respect for their customers!!! More

FULL OF CON-ARTISTS Please save yourself the trouble and do not go here. i really hate places like this that prey on the weak. As other people have mentioned this plac Please save yourself the trouble and do not go here. i really hate places like this that prey on the weak. As other people have mentioned this place has really gone downhill. i purchase my previous car from them 4 years ago and everything went smoothly. This time around things were very different the sales people were just a bunch of con-artists i went there to buy a used financed car but they kept pressuring me into buying a BRAND NEW LEASED CAR that i did not even want in the first place!! This is the last time i ever go near this dealership again. In short save your self the trouble and JUST STAY AWAY, if you walk in they will force you into a sale. More

Extreamly rude and selfish They will be very nice and friendly as you go over there for service once your vehicle is in picture will change and they will become rude and selfish They will be very nice and friendly as you go over there for service once your vehicle is in picture will change and they will become rude and selfish. I have confirmed with the person at service counter how much time they need to done required work on my vehicle and they said 2 hours. My vehicle was on the repair deck in reasonable time but they have not started working on until more than 2 hours passed and I start asking them is it ready or not. I was standing one the door of workshop and can see my vehicle left alone an guys working on other vehicles. I have to pick my kids from learning center 30 km from dealership. I was keep asking even its not done please roll it out of workshop so I can go pick my kids before learning center get closed. Only reply get back just 20 minutes please and these 20 minutes turned in to more than hour. And behavior of the person at service counter was extremely rude. Never going back to 401 Dixie Nissan or recommend any one to go there. More

Agreed to buy a new Rogue on Friday Aug 2. The color was not in stock but would be available by "next Friday, worst case scenario". No phone call by late Thursday so I called to enquire. Several calls were not in stock but would be available by "next Friday, worst case scenario". No phone call by late Thursday so I called to enquire. Several calls were needed to reach the salesperson and business manager. No-one knew anything about availability and really didn't want to take ownership of the situation. No information provided by Tuesday Aug 13 so I called again. Voicemails were not returned promptly and finally spoke to business manager late Tuesday and was told that I would be called when the vehicle was ready. That happened on Thursday while on vacation. Collected the vehicle Monday Aug 19 but only one Smart Key was available. The second would be "a few days". No call by Monday Aug 26 so called Tuesday. Again difficulty reaching salesperson who finally told me that his manager would call later about the Smart Key. He didn't so I called Tuesday and spoke with the sales manager who had been "too busy to call" on Monday. Told him I will come to the dealership and stay there until I got the key. Arrived at 2 pm and was told that the key would be ready in an hour. It actually took 2 1/2 hours! Customer neglect in spades. More

Clearly 401 Dixie Nissan has enough business that they don't care about customers. Having confirmed and gone through the whole process of financing etc of the new car; no one followed up with me. No one c don't care about customers. Having confirmed and gone through the whole process of financing etc of the new car; no one followed up with me. No one called, I had to keep calling to check as if it was my job and Nissan was doing a favor dealing with me. I am amazed at the lack of professionalism and the rude dealings of the staff including the managers who do not want to help one bit. Nissan doesn't deserve business at this rate of service, I am so upset. No organization whatsoever with processes, car delivery was delayed by a week. Should have gone to some other dealer where they value customers especially Toyota and Volkswagon. Will never refer anyone to go to this dealership. The manager is rude, definitely not a pleasant dealing at all. More

Recently purchased a used 2011 Nissan Pathfinder. Ala was excellent, very helpful, explained everything and a pleasure to deal with. I appreciated being treated as a person and not a sales target! He was excellent, very helpful, explained everything and a pleasure to deal with. I appreciated being treated as a person and not a sales target! He listened and did NOT push. Pricing was reasonable and fair given the popularity of this make/model. I would definately buy another car from Ala as I felt he did a good job informing me of both the good and bad of the vehicle, and we agreed on a fair price based on its condition. The rest of the team was also verhelpful (as I would expected as a new client). Have not tired their service department so can not comment. Otherwise the overall experince was very good (4.5 out of 5) and we are very happy with our new vehicle! More

Try to get in touch with the sales manager in order to get a good deal. I had hard time with a salesperson but once the manager was in loop, it went very smoothly get a good deal. I had hard time with a salesperson but once the manager was in loop, it went very smoothly More

greg was super person tried to help. the manager terrible,toyota list $7500.not this price. but over $9000. be very carefull dealing with the manager, buyers beware.i would not recommend anyone to d terrible,toyota list $7500.not this price. but over $9000. be very carefull dealing with the manager, buyers beware.i would not recommend anyone to deal with him.more axcuses than solutions dealing with this character. More

Being their customer for 10 years and noticed that service deteriorated dramatically in the last few years. The last straw was today when I took my car to fix some problem with the air-condition's fan service deteriorated dramatically in the last few years. The last straw was today when I took my car to fix some problem with the air-condition's fan, i came to pick it up at the end of the day only to find that the air-conditioning knob has been broken! Of course they denied that it was broken in the process even with the crack is evidently fresh. But what really pissed me off the most was the rudeness of some dude with British accent who said ‘of course you will only notice now that it is broken!!’ hinting that I am only saying that to get them to pay for it. I will never go their again. My husband will do the same and all my friends. with $99 of labour/hour you would wonder if there's any legal body to protect customers. More