401 Dixie Nissan

Supreme Service The team at Dixie Nissan had made my vehicle purchasing experience one to remember! When picking up my vehicle, Huma was very polite & curtious. She The team at Dixie Nissan had made my vehicle purchasing experience one to remember! When picking up my vehicle, Huma was very polite & curtious. She took the time to show me the ins and outs of the car (with a smile) This dealership is highly recommended to anyone in the market for a Nissan. Great Choice! More

Expectations Price of 2014 Sentra SR met my expectations to a great extent. I expected certain features and I hope the same will be given as long time customer... Price of 2014 Sentra SR met my expectations to a great extent. I expected certain features and I hope the same will be given as long time customer... More

Great car buying experience Excellent demonstration by knowledgeable sales rep, followed by friendly and efficient follow through with the financing and delivery of the vehicle t Excellent demonstration by knowledgeable sales rep, followed by friendly and efficient follow through with the financing and delivery of the vehicle that I had chosen. Probably the best car buying experience I have ever had! More

A pleasure to purchase a car from 401 Dixie Nissan This was my fifth vehicle purchased from Garry. Has always been up front with pricing and makes purchasing a new car a pleasant experience. Everyone i This was my fifth vehicle purchased from Garry. Has always been up front with pricing and makes purchasing a new car a pleasant experience. Everyone in the dealership was friendly More

Overall a good dealership that I am happy to deal with. Our salesperson is Firdosh. He treated us well. I go in with a price I have in mind to purchase the Pathfinder. No need to test the car, no need to Our salesperson is Firdosh. He treated us well. I go in with a price I have in mind to purchase the Pathfinder. No need to test the car, no need to explain anything. We go right into price negotiation. It was sad that his manger won't accept the verbal negotiation, so Firdosh has to spent 1/2 hour to handwritten an offer with all details about trade in, price, color etc.. in a blank piece of paper, photocopy my license and current car ownership; which I think it is completely waste of my time for all these unnecessary paper work. I am expecting the manager to just say "take it or leave it". If it is a deal, then work on the paper work. Other than this, everything went well. Also the day before I pick up the car, I find that exhaust pipe already start rusting (I am buying a brand new car), I told the service manager. He did swap a brand new pipe when I pick up next day. I think that is the good service I am expecting. I hope I will get the same kind of service when I bring in the car for service after the sales! More

Friendly Salesreps Olympio Fernandes provided me with all the information I required about the vehicle I was interested in buying. There was no pressure to sign a sales Olympio Fernandes provided me with all the information I required about the vehicle I was interested in buying. There was no pressure to sign a sales contract. He took me on a test drive, showed me all the features of the vehicle and honestly answered all my questions about the vehicle. He pointed out the good and not so good features. I also asked him about vehicles from Nissan's competitors and he was well versed about them and pointed out why Nissan's product was better. I will certainly recommend Olympio to family and friends More

New sales Nisaan Altima Dealt with Firdosh ...he was great.From the moment I entered the dealership he listened and executed . I was well looked after ...there was a delay i Dealt with Firdosh ...he was great.From the moment I entered the dealership he listened and executed . I was well looked after ...there was a delay in receiving car but they provided with a loner car for that period ..Great job More

Worst Customer Service Ever Worst Customer Service I have ever experienced! Don't buy from this location. They treat you like gold until you have to get Service done and you're Worst Customer Service I have ever experienced! Don't buy from this location. They treat you like gold until you have to get Service done and you're ignored and treated like garbage. I have contacted Nissan Canada and will continue to express my disappointment with Dixie 401 Nissan using every outlet and opportunity available to me. I won't be surprised if this review doesn't make it online. Seems like everything this dealership does is in the interest of themselves only. They are the top "volume" dealer, they sell but they cannot retain customers. Good Luck keeping that status up! More

Horrible Experience and WORST dealership! STAY AWAY After purchasing two cars through this dealership, you would expect quality service and improved care. The customer service within this dealership wa After purchasing two cars through this dealership, you would expect quality service and improved care. The customer service within this dealership was atrocious. I sent my vehicle in saying that there was an issue with my ignition switch and told there was no issue it was my battery. A half hour later there was a subsequent phone call indicating that there was a recall on my battery connection and my body control module (computer of the car) was needing replacement on my 4 year old Sentra. When I picked it up a week later, the service person indicated that the recall could have affected my body control module and I signed off that it was being granted under the good will of my warranty. When I went to get into the car it wouldn't unlock. I went back in and told the service person, who responded "Are you sure you're at the right car?" He then went out and worked on the car and told me that I would have to come back and they would provide a loaner. The loaner was dirty, had no car mats, old food bags with food in them, newspapers and a sticker on the trunk that said, "Do not open". The whole ordeal came down to the fact that my ignition switch was indeed needing replacement. I ended up having to deal with Nissan Canada over this whole ordeal and having to chase the service department down for my refund of money. Furthermore, the sales team was trying to force sell another vehicle on me using pressure sales and treating me like I was not knowledgeable about cars. If you want to have horrendous service, anxiety and extreme stress, feel free to deal with this dealership. Nissan has officially lost my business. Hello Ford! More

They don't know what customer service means. Firstly, I bought my Nissan from this location in 2011. My experiences prior to this were mostly positive. The maintenance is expensive, but I unders Firstly, I bought my Nissan from this location in 2011. My experiences prior to this were mostly positive. The maintenance is expensive, but I understand that it's a dealership and it's normal. I booked my maintenance appointment 2 weeks ago to ensure that I got a loaner for the day. I was assured that I would have one. When I got there this morning, there wasn't one available. They arranged a rental at the dealerships expense with Routes Rental in the same mall area. Great. When I went to get the vehicle, I was charged a $350 deposit on my CC that will be returned to me within 3 to 5 business days. This angered me. Why was this deposit not charged to the dealership? What if I didn't have a CC? Really what I should have done was walked away right then and there...but, I didn't. When I went back to the dealership to complain about this, I was met with a "so what?" attitude they didn't even PRETEND to care. I was told that this is "normal" procedure....It's the first time I've experienced this and I've been driving, and maintaining my car for 20 years. An hour later, I'm called and told that I need work done to the tune of over $600 OVER the maintenance price of $400. I told them to do only the minimal, as I no longer trust them at all. I will take my business elsewhere from now on. THEN, two hours later I get another call telling me that my vehicle is ready for pick up and if I don't pick up by 6pm, I'll have to come by and get my car tomorrow. I have picked my car up after 6pm before and they've left the keys with the sales desk. Apparently, today this was not an option for me...I suggested, and was told that they don't do that. Seriously. Either there is a new Service Manager/Team that don't really understand what customer service is, or they really just don't give a crap. I will NEVER take my car back to them....Hello, Nissan Queensway next time. Excuse me while I find another site to repeat this review on. The more upset I got about the service, the worse the service got. This location will never see me again. But, I'm sure they don't care. More