401 Dixie Nissan

Great Sales Service - disappointed with after sales Subject: Experience - Buying New Nissan Rogue SL 4 AWD ProPilot @ 401 Dixie Nissan / Detailed Feedback A. How do I come to know about you? Subject: Experience - Buying New Nissan Rogue SL 4 AWD ProPilot @ 401 Dixie Nissan / Detailed Feedback A. How do I come to know about you? Through Internet Research B. Engagement with Sales (Craig) On 31st of August I met with Craig for the first time with prior appointment booking. We had 3 hours long discussion on the deal (which went beyond business hours), entire discussion was around the numbers (I drove the same trim for 2.5 years in Dubai, so I didn’t want to take the test drive, I was already sold on the car, it was just that getting me the right deal). Craig helped with good deal (NOT best though as I stretched my budget a lot, but honestly it wasn’t his fault.) On contrary he helped / convinced me to starch the budget as I wanted the same trim! J Craig is an asset to the company. Joly, polite and to the point always. 5 star for his job. C. After Sales: Here are my concerns, I was asked to sign at least 10 papers that includes what all things I have declined (like I declined extended warranty and other add – ons), I had to sign multiple times lease numbers on which deal can be closed, etc. I respect that as your process, BUT my concern is you do not have a single page document which states that what all documents customer needs to bring at the time of delivery?? Surprising. I asked proactively that what all documents should I bring, on the revert from business manager I got one line response “ Void cheque in your name Down payment/ licencing, will be taken here by your card” After that I sent another mail asking don’t you need insurance paper and my personalized plate details? And he reverted “ Yes insurance confirmation and the licencing is done by the lic department. What we will do is you bring the plates tomorrow and I will transfer it on Tuesday.” So you want me to sign all the documents, you want me to give my credit card even before giving deal so that you can trust customer, but you do not want to give a list of document in simple word or mail format as document check list? And even after asking multiple times, I get multiple mails to bring different docs (pls refer above highlighted responses) I was not informed why do you need VOID cheque, on the day of delivery I came to know that my installment will be direct bank debit and it can not be direct credit card debit. I was not informed about Nissan “Lease Secure” add-on, later on the date of delivery it was explained by different business manager and I declined to opt for it. I was given wrong Lien Holder address, I had to get it changed from my insurance and submit to business manager again. (this could have been avoided) From day one I told that I want my own name plate which I already have in possession (pls refer above highlighted response from business manager – which means he acknowledged that he is aware of my personal plate and he would get it transferred on Tuesday (THE DAY of vehicle DELIVERY)). NOW today I got email from him stating “You took the original ownership by mistake. To transfer your number, I need to return the previous number. Drop it as soon as you can” ,— I feel offended because at first place you didn’t deliver the car with my plate on Tuesday as you committed, and secondly I didn’t take any paper from you intentionally. It was you who gave me all the papers after all verifications and following up the process. Rather you should write, by mistake we handed over original to you and we will get it collected from your home. There is no tariff sheet available which shows charges for all weather mats, tinting, and many other things that I wanted to know on the day of the deal. Nobody has responded yet to my mail in which I asked “Pls confirm tinting (as per Ontario standard max allowed limit is 30% - Pls confirm the same and I would like to have tinting as per maximum allowed limit for front doors) On contrary, I gave all my details and docs in single email which was detailed and complete to get the ball rolling. I paid all the payments on time. It wasn’t a pleasant experience after closing deal with Craig. More

Professional Staff Went to the dealership to return my leased car, instead ended up leased a new one, shows the professionalism and dedication of staff. Good job Went to the dealership to return my leased car, instead ended up leased a new one, shows the professionalism and dedication of staff. Good job More

Amazing service My wife and I cannot begin to express how comfortable and satisfied we felt with the service that Mr. Fernandes has provided to us ! We walked in with My wife and I cannot begin to express how comfortable and satisfied we felt with the service that Mr. Fernandes has provided to us ! We walked in with doubts About what we wanted but walked out with a vehicle we didn’t know we needed. Mr. Fernandes is very professional and efficient We will definitely not hesitate to do business with him in the near future! More

Purchasing a used vehicle I gave this review because of the professional way that I was treated by Jay during the process of buying a Rouge from this company. I gave this review because of the professional way that I was treated by Jay during the process of buying a Rouge from this company. More

Awsome staff! I needed to lease a car and I am a new comer to Canada with no credit histroy or job offer. These guys in 401 Dixie Nissan did a great job getting me I needed to lease a car and I am a new comer to Canada with no credit histroy or job offer. These guys in 401 Dixie Nissan did a great job getting me this deal. They fought to get me the approval from Nissan. I really appreciate all their efforts. More

Great salespeople My experience with Dixie Nissan was amazing. I did my research of available cars on autotrader. Firdosh showed me the pathfinder i wanted and explaine My experience with Dixie Nissan was amazing. I did my research of available cars on autotrader. Firdosh showed me the pathfinder i wanted and explained the options. Also financial manager Kashif provided the financing suggested to extend Factory warranty for reasonable price. I did trade BMW X3 and they made tge transition seemless. They even renewed the licence sticker. Wonderful team of professional people and look forward to future meetings! More

Great job! Felt very comfortable at dealership; everyone was friendly and helpful. My sincere thanks to sales, management team and delivery coordinator … you al Felt very comfortable at dealership; everyone was friendly and helpful. My sincere thanks to sales, management team and delivery coordinator … you all provided a hassle free professional service that my family and I really appreciated. Paulo Santos worked in a professional and respectful way to earn my business. Got me connected to his seniors to get the deal clicked quickly. I was very well introduced to other options - lease protection and extended warranty and their benefits in but no one tried to force anything that I did not want or ask for. Great job! More

Awesome experience I was pleasantly surprised with the service and level of detail provided by Rajat Verma of this dealership. He took time to show us various vehicles a I was pleasantly surprised with the service and level of detail provided by Rajat Verma of this dealership. He took time to show us various vehicles and explained features in great detail. He was extremely patient and personable. Overall he took the stress out of taking such an important decision. Anees helped us with some flexible financing options. More

Great service I was very impressed with the whole Nissan Team Especially with a gentleman by the name Olympio Rahul was very professional and helpful as well Tha I was very impressed with the whole Nissan Team Especially with a gentleman by the name Olympio Rahul was very professional and helpful as well Thank you! More

Excellent Sales Person, Finance Department needs Help Richard, my sales rep, was excellent! Gave me options. Found me a car. Was always available and responsive. However, I had a scheduled 4pm meeting Richard, my sales rep, was excellent! Gave me options. Found me a car. Was always available and responsive. However, I had a scheduled 4pm meeting on Friday with the Finance Manager, Rahul, and he wasn't there. The associate that I had worked with, also was not there. I waited almost 2 hours to pick up my car when the one and only finance rep became available. Still love my new KICKS! More