401 Dixie INFINITI

Received letter from Infiniti Aug 2011 advising they will re-imburse cost of replaced rotors within 3 yrs 60 KM of original car in service date. 2005 G35X. I had replaced my brakes at 2 yrs, 46 km. $200 fo re-imburse cost of replaced rotors within 3 yrs 60 KM of original car in service date. 2005 G35X. I had replaced my brakes at 2 yrs, 46 km. $200 for rotors only. Good news. The same week, I went to 401 Dixie Infiniti in Mississauga, the original dealer, with letter and original work order from them. I was not surprised that the service manager, Tony Merton, refused to honour the letter. I have been though a few service managers at this dealership and they were all CHEAP. He even refused to call Infiniti to verify my claim. So I immediately drove to Nissan/Infiniti head office up the street and met the guy who wrote the letter. He said he would contact the dealership to set them straight. Another interesting thing I found out was during my first non Infiniti oil changed after my warranty ran out. I went to a local trusted shop for the oil change. Was told that the rear differential was weeping oil, and was very low on oil. It had about 1/2 liter, and was down over a liter. At the low rate of seepage, this would have taken a few years to go down. In fact in the last 12 months, it has not gone down noticeably. What this proves, is that during several oil changes at 401 Dixie Infiniti, the tech did not check the levels. Proving to me that they are in such a rush in those flat rate dealerships that they cut every little corner that they can, to make more money. Screw the customer, let us pay later for repairs due to their greed. Don't forget that this is encouraged up the chain through the service reps, service manager, to the owner. Since they all make more money due to incentive payments on upselling and corner cutting. More