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Ottawa St-Laurent Jeep & RAM
Ottawa, ON
1,171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,171 Reviews of Ottawa St-Laurent Jeep & RAM
October 29, 2021
I worked with Greg and he hooked me up with the new Jeep Grand Cherokee L!! If you are looking for a new vehicle reach out to Greg at St-Laurent Jeep & Ram!! Grand Cherokee L!! If you are looking for a new vehicle reach out to Greg at St-Laurent Jeep & Ram!! More
by Hgarrow21
Employees Worked With
Joe Conte, Greg MacGillivray
Helpful October 28, 2021
Been coming back and forth on this dealership for vehicle battery draining issue which started in 2019. Followed recommendations but from Feb 2021 to this date new battery installed is still faulty. Service battery draining issue which started in 2019. Followed recommendations but from Feb 2021 to this date new battery installed is still faulty. Service Advisor promised further assistance through MOPAR and if no result in a week then it will be escalated by myself to MOPAR and Chrysler. More
by ajclan
Employees Worked With
Chris Harris
October 13, 2021
I had a great experience dealing with Carl. Bergeron. He was very professional and easy to get along with. Good vibes through out the whole progress. I would recommend St Laurent Jeep in Ottawa and definite was very professional and easy to get along with. Good vibes through out the whole progress. I would recommend St Laurent Jeep in Ottawa and definitely ask for Carl. It was a pleasure dealing with Carl. Andrew Wert More
by Andrew Wert
Employees Worked With
Carl Bergeron
September 24, 2021
We love our Jeep, Greg was great to deal with, patient, and knowledgeable. Obviously they are running a really good dealership there, all the staff seem very happy. and knowledgeable. Obviously they are running a really good dealership there, all the staff seem very happy. More
by FRED
Employees Worked With
Greg, Greg MacGillivray
September 23, 2021
Really bad service, go elsewhere. Read on for more info on my experience. Had 2 vehicle’s go in for service at that dealer. My 2019 Ram needed a trailer brake controller installed. Went to the dealer t on my experience. Had 2 vehicle’s go in for service at that dealer. My 2019 Ram needed a trailer brake controller installed. Went to the dealer to get it installed, and when i picked up the truck, one of the trim piece near the radio had to be taken off to be able to connect the trailer brake controller, and was badly damaged once taken off by a technician. The service technician did not report the damages, and they gave me my truck back with a piece of the dash that had 3 noticeable tears and one puncture mark. Needless to say that I had to go back one more time to get that replaced. Total of 3 hours of my time wasted there. Second time in for service/part install. I bought a snorkel kit for my Jeep from mopar(from that dealer), and wanted to get it installed at the dealer for warranty reasons since my Jeep is still under factory warranty. I book my appointment by phone explaining that it was for a snorkel install on a jeep rubicon. They book me in in a timely fashion. 2 days before the appointment, i picked up the snorkel so that i would be 100% positive that the dealer would have it for my appointment as I would leave it in the jeep the morning off. At that point the service person said “”well i guess we are not installing your snorkel anymore tomorrow” meaning Tuesday. I said yes i will, but only Wednesday as my appointment is Wednesday morning. The guy confirmed that it was Wednesday. Wednesday morning, I drop off the vehicle (taking time off work to do so) and once there, I was happy to see the same guy that I had seen on Monday as he was aware of why I was there. Well to my surprise, he told me that he had to go check with the service manager to see if they would be able to install that part as they weren’t sure if someone could do it… I was confused as they knew ahead of time that it had to be done, but didn’t inform me that may be it couldn’t be done. So he said I could leave and he would call me in the next 5-10 minutes. 45 minutes later, still no call, so I called back, and was told that they didn’t had an answer yet. 15 minutes later received a call stating that they could not do it as no one could completely do the install… So once again they wasted my time. So as far as service goes, I’m far from being impressed as both times, my time was wasted, and I was not treated as someone who spent over 100000$ on two vehicles purchased at that dealer. I strongly suggest to buy vehicles elsewhere as the service is by far the worst I’ve ever experienced. More
by Ralph
Employees Worked With
Chris Harris
September 23, 2021
We had a really good experience with this dealership. Kamran was the salesperson, and he was easy to work with — good communication and professionalism. We are very happy with our 2021 Ram 1500. He even Kamran was the salesperson, and he was easy to work with — good communication and professionalism. We are very happy with our 2021 Ram 1500. He even mailed me the plates from my trade-in vehicle as I’d totally forgotten to ask for them when I was there. Would definitely recommend this dealership. As for Kamran, he’ll treat you well. More
by dgauci22
Employees Worked With
Joe Conte, Kamran Majidi, Jaime Couturier
September 23, 2021
I took delivery of my 2016 Venza Limited today in Thunder Bay, ON. and if I could give more than 5 stars, I certainly would have done so. This dealership made buying a vehicle an absolute pleasure regardless Bay, ON. and if I could give more than 5 stars, I certainly would have done so. This dealership made buying a vehicle an absolute pleasure regardless of the distance. The sales team of Charles, Aiden and Mike, the sales manager, as well as Joe in the business office went ABOVE AND BEYOND to make this transaction pleasantly stress-free. Charles and Aiden were simply exceptional with their prompt responses and feedbacks to my endless enquiries and requests. The vehicle arrived in excellent condition and in good time just ahead of my wife's birthday next day, serving as the perfect birthday gift it was intended for. I highly recommend the dealership and I can make bold to say, if you are looking for that EXCELLENT customer service from car sales consultants, look no further than Charles and Aiden at Ottawa St-Laurent jeep & Ram. Thanks guys. More
by Caesar Ogbebor
Employees Worked With
Mike Gervais, Joe Conte, Charles McNestry, Aidan Gerber
