Elgin Chrysler Jeep Dodge Ram

Called them about a recall got in the next day and my recall was changed in a few minutes and a very friendly service lady recall was changed in a few minutes and a very friendly service lady More

Have purchased a 2020 Jeep Wrangler for my wife and I and now my daughter has purchased a 2019 Ram pickup. Both times dealt with Aaron Ambrose and both times very satisfied. They want your business and they now my daughter has purchased a 2019 Ram pickup. Both times dealt with Aaron Ambrose and both times very satisfied. They want your business and they care about their customer! Thanks Aaron and the team. More

What a team! We had an amazing experience buying our What a team! We had an amazing experience buying our first brand new vehicle, and we love our Dodge Ram! Aaron Ambrose was the one who helped u What a team! We had an amazing experience buying our first brand new vehicle, and we love our Dodge Ram! Aaron Ambrose was the one who helped us find our new truck, and was fantastic! He is extremely personable, knowledgeable, and should be regarded as an amazing asset to the sales team! Let’s talk about Zach for a minute? Zach is THE guy you want working behind you in finance! He pulled out all the stops and was able to get us in to the vehicle Aaron paired us with, regardless of the obstacles that stood in our way! All in all, we LOVE Elgin Crysler and we plan on continuing to do business with them in the future - specifically because of these two individuals! Thank you for everything! More

Great Experience Thanks Jeff and the Elgin Chrysler Team, Most straight forward transaction I've ever had buying a car. Love our Jeep Wrangler. Highly recommend buying Thanks Jeff and the Elgin Chrysler Team, Most straight forward transaction I've ever had buying a car. Love our Jeep Wrangler. Highly recommend buying here. More

Professional, approachable, honest and fair Aaron Ambrose helped me make a great choice of a RAM pickup. He was up front, professional and easy to work with. What more can you ask for when pur Aaron Ambrose helped me make a great choice of a RAM pickup. He was up front, professional and easy to work with. What more can you ask for when purchasing a vehicle? More

Jeff was a great and honest sales associate and he made purchasing our vehicle an enjoyable experience. I will recommend Jeff to my friends and associates. purchasing our vehicle an enjoyable experience. I will recommend Jeff to my friends and associates. More

We are so pleased with our new Durango. Jeff went out of his way to get us exactly what we were looking for. Excellent customer service. Would definitely recommend Jeff and Elgin Chrysler his way to get us exactly what we were looking for. Excellent customer service. Would definitely recommend Jeff and Elgin Chrysler More

Service desk was awesome . Mechanic was poor. Cover over blower motor was reinstalled wrong and I had to remove it and install it correctly. 30 seconds of mild effort was required to make it right. blower motor was reinstalled wrong and I had to remove it and install it correctly. 30 seconds of mild effort was required to make it right. More

I bought a new 2019 ram 2500 last September and I’ve still got the biggest smile on my face. The process of buying the truck was made easy by Aaron and the rest of the sales staff. I would recommend com still got the biggest smile on my face. The process of buying the truck was made easy by Aaron and the rest of the sales staff. I would recommend coming here to buy a vehicle to anyone I know. I felt no pressure from them and they were happy to answer all the questions I had. Thank you More

**UPDATE**Within 15mins of posting this review, the **UPDATE** Within 15mins of posting this review, the service manager contacted me in an attempt to rectify the situation. Without going into too muc **UPDATE** Within 15mins of posting this review, the service manager contacted me in an attempt to rectify the situation. Without going into too much detail, he succeeded. Although my experience during my visit wasn't satisfying, the service and understanding that I received from Scott can only be described as "above and beyond". Up until he contacted me, I would've likely not taken my business back to Elgin Chrysler, but he turned it around and I will no longer be hesitant to take my vehicle back there again. P.S. He took the time to deal with this at 10pm on a Saturday. -----‐-------------------------------------------------------------- **ORIGINAL POST** The last time I had a weird issue with my van, I took it here and they were able to fix it easily and economically. Since then, that van was written off and we purchased another Grand Caravan. We started having an odd issue with it, so decided to take it there straight away since they did a good job last time. Apparently this was not the thing to do. They were unable to recreate the problem (which happened later that day I may add), and instead recommended about $2000 worth of maintenance. Since the mechanic was unable to find the issue, I went to my backup, Google. Upon Googling the issue, I not only found that this was a common issue with this year of vehicle, but I also found a solution that would only cost $120 and about 5 mins to install. To add to the frustration, this issue lead to a recall on other models of the same year, so you would think they would've been familiar with the issue. My point is that you pay high shop rates for the knowledge of the mechanics, and in this instance I feel ripped off. More