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Plaza Nissan

Hamilton, ON

3.4
83 Reviews

1545 Upper James St

Hamilton, ON

L9B 1K2

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83 Reviews of Plaza Nissan

December 15, 2019

Brought my car in to get my winters swapped and Tim and the rest of the service guys got it done in under an hour! Great service!! More

by Taylorjshannon
Recommend Dealer
Yes
Employees Worked With
Tim, Brand Ambassador
Dec 18, 2019 -

Plaza Nissan responded

Hello Taylor! We're happy that YOU ARE HAPPY! We're always pleased and humbled to see customers naming Plaza Nissan and more-importantly our Team Members like Tim, when sharing their experiences! Have a wonderful holiday season, Shawn Mayo Digital Brand Ambassador

December 11, 2019

Don’t buy here...they don’t deliver on what’s agreed upon n when called on it they’d prefer to lose a customer then make it right...bought 3 cars from here but no more...all over car mats none the less...tha More

by Paul
Recommend Dealer
No
Employees Worked With
Patrick
Dec 11, 2019 -

Plaza Nissan responded

Hello Paul, We're more than happy to accommodate customer requests wherever it is reasonably possible. I'd have to have more details to go on to see if it would have been possible to also include winter mats with your purchase. As I'm sure you understand, even dealers have to account for all costs when including items or discounts in a purchase. We'd like to continue to earn the business of you and your family. Feel free to reach out to me with details directly at SMayo@PlazaNissan.ca Have a great day, Shawn Mayo Digital Brand Ambassador

December 09, 2019

time management poor , in at 9:30 promised 12:30 not ready till 2 , neglected to inform driver for pick up brake flush at 6047 km Not necessary More

by Cmbloom2
Recommend Dealer
No
Employees Worked With
Tim Beechey
Dec 11, 2019 -

Plaza Nissan responded

Hi There, My name is Shawn Mayo and I'm the Brand Ambassador for Plaza Nissan. I've just done a quick search of our service customer history and couldn't find your visit with what information is here. I'd need more details to pull that up. Feel free to send me your name, vehicle year and model and date you were in and I'll take a look into this personally. Generally, you are absolutely correct that at 6047 kms you WOULD NOT get a brake flush. That is reserved typically to happen the first time at 16,000 kms. Where it would be done regardless of mileage is if the vehicle is a year old. M12, Maintenance 1 in your Owner's Manual would show this scheduled at 16,000km/12 Month (second expected service for a Nissan vehicle), which includes a Brake Flush. We also do our best to keep the time impact on your time to a minimum. We can generally advise the estimated time to complete a maintenance, but there are many factors that can impact the final timeline. This is where we offer services like the driver you mentioned. I'm unsure where the issue was with the driver not being informed, but I certainly want to look into that, as well. Please feel free to reach out to me directly at SMayo@PlazaNissan.ca Have a wonderful day, Shawn Mayo Digital Brand Ambassador

November 14, 2019

Thank you Ron Hoyt for your great service. I really appreciate it. I was in a hurry to get my winter tires and Ron personally checked to see how service was progressing. Ron is a pleasure to deal with. More

by jlaski6263
Recommend Dealer
Yes
Employees Worked With
Tim beechley, Brand Ambassador
Nov 18, 2019 -

Plaza Nissan responded

Hello! Thank you so much for the Kind Words and Five Stars! We really appreciate you taking the time to share your experience with Ron and our Service Team with the world! Have yourself a wonderful day, Shawn Mayo Digital Brand Ambassador

November 07, 2019

great experience Andy was our salesman He was the most knowledgeable person we met after we had been to 4 other dealerships We can highly recommend him. More

by barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brand Ambassador
Nov 09, 2019 -

Plaza Nissan responded

Hi Barb, We're happy to see that you gave us such a great review! Our team works very hard to get our customers exactly what they need. Andy invests a great deal of time on the product and the service and we're glad that shows. Thanks for the stellar review! Have a great weekend, Shawn Mayo Digital Brand Ambassador

October 27, 2019

Amazing experience Had the most amazing experience! Love my new car. Andy our salesman was the best I’ve ever had he was so knowledgeable, friendly, funny and genuine. More

by TandT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy , Brand Ambassador
Oct 29, 2019 -

Plaza Nissan responded

Hi TandT! We're happy that you're happy! It's always great to hear that the whole family was excited and satisfied with the process. We're here for any of your needs from maintenance through to incidental questions about your vehicle. We look forward to continuing to work with you. Thanks for the outstanding review! Have a great day, Shawn Mayo Digital Brand Ambassador

October 21, 2019

Try another location Car shopping can be an intimidating experience and at first, I was pleasantly surprised by the customer service and professionalism I encountered at P More

by MeganV
Customer Service
Recommend Dealer
No
Employees Worked With
Prefer not to say
Oct 22, 2019 -

Plaza Nissan responded

Hello Megan, We're sorry to hear that you had a less than stellar experience. It sounds as though the receiving dealership of your previously leased vehicle would be the appropriate people to speak with. I'm sure they would have security footage of their property. Feel free to reach out if you would like to discuss at SMayo@PlazaNissan.ca Have a good day, Shawn Mayo Digital Brand Ambassador

Oct 22, 2019 -

MeganV responded

Shawn, You along with the rest of your team choose to overlook a key detail of my experience where your staff advised me that Nissan had the liability once my car was turned over. To me this was either a lie (a tactic to make me feel more comfortable turning over my car) or the sales associate accidentally provided incorrect information. In either case, i'm owed an apology and some sort of remedial action. I don't understand how this detail has continued to be ignored. As demonstrated during my previous interactions as well as this one, it's very clear to me that Nissan isn't going to take any accountability and is quick to blame others.

October 17, 2019

Great and friendly staff Fast service and great place to wait for results. Great coffee newspaper TV AND MAGS to peruse while waiting for car to be checked ant tested and mak More

by ????
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoyt and Corey
Oct 19, 2019 -

Plaza Nissan responded

Hello Frank! We're happy that YOU'RE happy! Yes we do try to keep the magazines and newspapers current. We appreciate the wait goes a whole lot quicker when you have something to do. Our shuttle service was brought in for when people need to keep moving through their busy day. Also don't forget that for longer vehicle maintenance or repair, we do have loaner vehicles free of charge on a first-come-first-serve basis. Ask our Service Coordinator or Service Desk for details when booking your vehicle check-in. Thank you so much for the GREAT REVIEW! Have a wonderful weekend, Shawn Mayo Digital Brand Ambassador

September 24, 2019

Quality of service Plaza Nissan always proves that they are the best in everything, starting from the Sales team, and ending with their greate services. My favourite pla More

by saroo970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Beechey , Brand Ambassador
Oct 01, 2019 -

Plaza Nissan responded

Hello Saroo! Thank you very kindly for the Five Star review for Tim, myself and our dealership! We're always happy to help our customers and keep you rolling. Have a wonderful day, Shawn Mayo Digital Brand Ambassador

September 13, 2019

Awesome The sales, service and product I have received was beyond expectation form what I have received in the past for other dealerships. Great job guys. More

by Randall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Beechey, Patrick Aura
Sep 14, 2019 -

Plaza Nissan responded

Hi Randall, I see that you left us Five Stars across the board! We really appreciate the solid review and the time you took to leave it for us. We're here for you, whatever you may need down the road. Have a wonderful weekend, Shawn Mayo Digital Brand Ambassador

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