Capilano Audi

Helpful routine maintenance Came in for my first routine maintenance, had some questions about various features that were quickly and helpfully answered by people from both Sales Came in for my first routine maintenance, had some questions about various features that were quickly and helpfully answered by people from both Sales and Service. More

Breath of fresh air in a smoggy world! As I was buying a use car from Capilano Audi I may have thought this would lead to a second hand experience...in NO WAY was this the case. Before I re As I was buying a use car from Capilano Audi I may have thought this would lead to a second hand experience...in NO WAY was this the case. Before I review the dealership, I have to comment that I had just the day before been at Porsche Vancouver, an experience that was so unsettling and unsavory I thought I would be 'off' ever buying a Porsche, or any used car! However at Capilano it was all service was arrival right to final drive-off later that day. Jae Lee was excellent to work with and he got me started with a test drive right away since I was only interested in the Porsche....before I left he corralled the sales Manager Nihk Lo who knew the entire car history and trade in story. Nihk jumped right in and walked me through all the details, allaying any concerns I had about a different brand being sold at an AUdi dealership. Far from a 'here it is' attitude he carefully explained the owner (a multi-Audi customer there) so that I could feel secure the car had not been abused but rather well cared for. Jae walked me through the CarFax and Nihk had the details on the $0 claim (a mark on the bumper that was less than deductible to fix). My mind was at ease! Working out the price was a warm and friendly process as Nihk knew we were going 'over budget' with the car and yet he did all he could to make it work for us...which it did! In less than 2 hours I had been walked through the car, driven it, and negotiated a great price......no effort or fuss involved! To top it off they rushed the delivery to be the same day for me and had the car detailed before dinner so I could pick up that evening. Sam was quick on the paperwork and explained it all with ease. My wife and I are extremely happy with the car and more than that, impressed with this family owned and well run dealership......I have already 'pushed' them to a friend who's daughter needs a car. Since delivery Jae has followed up to be sure the car is working and I'm happy with the service they provided....easiest "Yes'" ever for a car purchase! I'm not an easy guy to be impressed but this dealership was awesome! Professionalism ruled the day! More

Awesome customer service. I love my new Q5 Quality car and quality experience! Thank you Capilano Audi— you guys went above and beyond to make the whole experience fun and exciting. We love our Quality car and quality experience! Thank you Capilano Audi— you guys went above and beyond to make the whole experience fun and exciting. We love our Q5! More

Friendly and professional Bobby Levitt is a great guy to work with. He made sure everything ran smoothly throughout the sale process. Capilano Audi had a great car to exchang Bobby Levitt is a great guy to work with. He made sure everything ran smoothly throughout the sale process. Capilano Audi had a great car to exchange for my great car (2010 R8) More

Complete and efficient service This was a service appointment to replace my rear brakes and perform the auto emissions recall for my Q7 TDI. My vehicle was returned to me on time, w This was a service appointment to replace my rear brakes and perform the auto emissions recall for my Q7 TDI. My vehicle was returned to me on time, with all repairs completed at the quoted price. I was contacted with progress reports by the tech team as required. All in all, this was an excellent experience. More

Highly recommend Capilano Audi Navaaz was a complete pleasure from start to finish . Very personable and friendly. He went above and beyond our expectations. I love my new Q5!! Navaaz was a complete pleasure from start to finish . Very personable and friendly. He went above and beyond our expectations. I love my new Q5!! More

Q5 purchase Lachin my sales representative was amazing and a joy to work with! She took the time to negotiate and kept me up to date and stayed later than her shi Lachin my sales representative was amazing and a joy to work with! She took the time to negotiate and kept me up to date and stayed later than her shift and got me an amazing deal. More

Jae Lee was good to work with I recommend Jae Lee, when I walked in the dealership there were more then 10 employees with no customers, not one person even said hi to me, after 10 I recommend Jae Lee, when I walked in the dealership there were more then 10 employees with no customers, not one person even said hi to me, after 10 min. I found Jae in the lot, not working, and he was the most helpful. I liked that he wasn't pushy, and listened to what I wanted. Lastly he kept in touch throughout the process, and offered to bring something I left, in my old car, to me. More

Service dept. clerk very helpful, friendly, efficient. I was able to come in and have my tire replaced very quickly. Service dept. awesome. Marshall made it a great experience. Ride home from extremely ple I was able to come in and have my tire replaced very quickly. Service dept. awesome. Marshall made it a great experience. Ride home from extremely pleasant young man. More

Outstanding Nothing beats the sales and service experience at Capilano Audi. They went over and above my expectations. I am very happy with my new vehicle. Nothing beats the sales and service experience at Capilano Audi. They went over and above my expectations. I am very happy with my new vehicle. More