Yolanda Daughtry | Page 3

Staff is very friendly & helpful. Fast service. Organized. Very clean. Yolanda was awesome & made me feel very comfortable. Great experience!! Fast service. Organized. Very clean. Yolanda was awesome & made me feel very comfortable. Great experience!! More

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I went into the dealership for general inspection. My service advisor was Yolanda. She was very nice and considerate. My service advisor was Yolanda. She was very nice and considerate. More

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I went to dealership to service my vic they did not even fill my windshield water did they even checked my vic. fill my windshield water did they even checked my vic. More

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Yolanda is an excellent service adviser. she greeted me at check in with professional courtesy. She explained my service needs very well. You need more like her.Also my shuttle driver home is she greeted me at check in with professional courtesy. She explained my service needs very well. You need more like her.Also my shuttle driver home is also very professional he is a very safe driver. More

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An efficient and well run operation. Yolanda was very professional explaining what my car needed and arranging a Lyft to and from my house while my car was getting serviced. Awesome! Yolanda was very professional explaining what my car needed and arranging a Lyft to and from my house while my car was getting serviced. Awesome! More

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Today, I had a regular oil change package with everything that it comes with. Everything seemed fine with this, and I have had no issues, as of yet. However, the reason I rated this a 2 stars is because they that it comes with. Everything seemed fine with this, and I have had no issues, as of yet. However, the reason I rated this a 2 stars is because they have touched my personal equipment, and I don't appreciate this. I have a Nexar Drive Cam, in my car. I realized today, much later after I had been driving all day, that one of the service technicians disconnected all of the wires from my camera. There is no need for them to do this. This is not part of the maintenance schedule that I had paid for. There is no reason for a mechanic to touch any of my personal items in my car, besides the car itself. The fact that they disconnected my wires is appalling. I have this camera installed to protect me from any incidents that could occur on the road. By them disconnecting this, it has left me vulnerable and unprepared for anything that could have happened. Luckily, nothing did happen, but this dealership has potentially placed me in a spot I did not expect to be in, had I needed my camera footage for anything. There is no reason to believe that my camera needed to be disconnected. Nobody had mentioned anything of the sort, and there are no signs posting that cameras need to be turned off. This is shameful that Jerry's Toyota would allow an employee to do this to a customer's car. Its also very shady that a dealership would disconnect a camera, as if to hide something that occurred or could occur in a regular oil change. Now I'm going to have to go through my car to make sure that one of Jerry's employees didn't steal something and attempt to cover it up by disconnecting my camera. I really don't appreciate my property being tampered with. More

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Great service, specially the customer service from Mrs Yolanda. She is very helpful and efficient. Yolanda. She is very helpful and efficient. More

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Always helpful. Efficient. Willing to go the extra mile. Maintenance consultant was able to answer question. Efficient. Willing to go the extra mile. Maintenance consultant was able to answer question. More

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Efficient, my questions answered, work done on a timely basis. All work done explained and received in writing. Customer service excellent! basis. All work done explained and received in writing. Customer service excellent! More

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Yolanda Daughtry is amazing. She is professional, knowledgeable and personable. She listens to my concerns and directs me in the right direction. She is professional, knowledgeable and personable. She listens to my concerns and directs me in the right direction. More

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