Xavier Crump | Page 2

Before coming in, I was very specific about what I wanted. Price, options, etc. and they said they could make that happen after having been to 2 other dealers. Their price listed online was $5K less t wanted. Price, options, etc. and they said they could make that happen after having been to 2 other dealers. Their price listed online was $5K less than what my budget was, so I figured we'd have no problem especially when they reassured me they could make that happen. Upon arrival, everyone did great, things were flowing, and we eventually agreed on a price I was comfortable. Then as I was signing, the paperwork said and entirely different number than I agreed to. I felt sidelined and not happy with that experience. They eventually got the price to a bit closer to what we had agreed upon, but it felt a bit like a bait and switch. I would never again sign off on a handwritten offer. Have them put it in print and before you sign the agreement. Then hopefully you won't have to deal with what I did at the time of signing the contract. It became a situation of he said, she said, and a HUGE communication disconnect between many of the people there. Both dealers I went before never did this and I've never experience this when buying a car before. It really ruined the experience. I was eventually able to get a vehicle close to what I wanted. Five hours later and after feeling I had been deceived. More

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This dealership is amazing. Xavier was amazing and helped me went above and beyond. I honestly didn't think I would walk out with a. New car today. But I did. After trying over Xavier was amazing and helped me went above and beyond. I honestly didn't think I would walk out with a. New car today. But I did. After trying over and over. It happens. This dealership will do the best they can to help you out. Definitely going to come back. More

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It was a pleasure working with Xavier and the team. Very personable and friendly and knowledgeable on the Ford F150xlt sport Very personable and friendly and knowledgeable on the Ford F150xlt sport More

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Great place, great service, Xavier and Bob handled any questions and got me into the new car I wanted! questions and got me into the new car I wanted! More

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Very helpful, made the whole process easier. Found me the exact truck I had wanted and worked with me every step Found me the exact truck I had wanted and worked with me every step More

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Everything went well. Everyone polite. Good inventory of vehicles. Will use for service in the future. Everyone polite. Good inventory of vehicles. Will use for service in the future. More

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First Off I would like to thank XAVIER for his patience,knowledge & kindness in this transaction. He was amazing from start to finish and made sure I left a SATISFIED CUSTOMER. I will recommend hi patience,knowledge & kindness in this transaction. He was amazing from start to finish and made sure I left a SATISFIED CUSTOMER. I will recommend him and my new fair oaks family to my friends & family .I am truly pleased thank you all so much for my new baby. More

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Process was quick and easy! Xavier was very accommodating and helpful, no pressure at all to force a sale. It went about as well as it could have possibly been. Xavier was very accommodating and helpful, no pressure at all to force a sale. It went about as well as it could have possibly been. More

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Great place to do business with always friendly and respectful and very caring people this is why I am a returning customer respectful and very caring people this is why I am a returning customer More

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Xavier was very friendly and answered all of our questions. The questions he didn’t immediately know the answer to he quickly got. It was a pleasure working with him and he has earned our business. questions. The questions he didn’t immediately know the answer to he quickly got. It was a pleasure working with him and he has earned our business. More

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