Wilmer Rodriguez | Page 20

Ultimate Sales and Service for the Ultimate Driving Machine My experience so far with Otto's BMW has been stellar. I recently traded in a Mini I got from Otto's Mini for a 3 series and Heath Cameron made my de My experience so far with Otto's BMW has been stellar. I recently traded in a Mini I got from Otto's Mini for a 3 series and Heath Cameron made my decision to stay within the Otto's family of dealerships an easy seamless transition. He also did a great job of listening to my wants and needs and helped me find the right BMW for me. The modern day BMW is packed with so much functionality and technology. My follow-up visit with Brian Menda was very educational and he was very patient with my questions. I look forward to when I am ready for my next BMW from Otto's! More

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Car shopping & test drive FYI, I was truly impressed on how I was treated when I walked through the door at Ottos BMW. The sales manager Kevin Mahoney, and Wilmer treated my w FYI, I was truly impressed on how I was treated when I walked through the door at Ottos BMW. The sales manager Kevin Mahoney, and Wilmer treated my wife, and I like royalty. I felt they went the extra mile in explaining, and showing us the car we were interested in which was a new 435i Xdrive. I will definetly continue to do business with Ottos BMW in West Chester. Yours truly, Rick & Maryann More

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Seamless Purchase Just bought our second BMW from Otto's. The experience this time even exceeded the first time when we bought a new 328i. This time our 428i convertibl Just bought our second BMW from Otto's. The experience this time even exceeded the first time when we bought a new 328i. This time our 428i convertible was a little confusing with all the options that idrive offers so we set up an appointment with Kevin Hughes who patiently led us through all the features plus several of the hidden gems that we might not have considered without his help. Ralph Nofsinger was our Client Advisor and we appreciated his informative, low pressure sales approach. We walked out content with our deal, the value of the new car and happy to have a new BMW just as the weather starts to improve. More

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Ottos: Fair Balanced and a Wonderfull Customer Care Dealer From the time I entered this store until the time I left I never felt pressured, it was all about what can Ottos do for me? It was all about me and From the time I entered this store until the time I left I never felt pressured, it was all about what can Ottos do for me? It was all about me and my needs and how can we help you? Follow up was consistent, nothing obnoxious, we'll run store. I bought the car, service is no different than sales, consistently Ottos. You cant make a mistake here, if they have what your looking for, give them a look, they will bend over backwards for your business,, I'm not a plant, just a believer. These guys are the best, no different than their product! Murray R More

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Best service ever... all things considered I would like to thank Ben Drake for being the best client advisor ever! :-) And to thank him for his patience in dealing with someone like me(it was v I would like to thank Ben Drake for being the best client advisor ever! :-) And to thank him for his patience in dealing with someone like me(it was very hard to make up my mind until the very last minute). I appreciate that every time I came in, he had a nice smile on his face. Made what seemed like a difficult transaction seem so easy and painless. I've never seen that high level of service at other dealers. Would like to also thank Wilmer Rodriguez for also offering excellent customer service! We were able to work out an excellent deal for my BMW coupe. Thank you, Ben, for checking in and for the follow-up and for explaining the vehicle features so well! I traded in my Audi which is the part of the process that was tough for me as I am a die-hard Audi fan, but I wanted to give BMW a chance because they ARE awesome cars. At the moment I'm looking for an Audi again, but if I decide to stick with the BMW brand, I would not feel sorry knowing I have Ben to count on to get me in another one! No matter what I drive in the future, my review won't change. Best of the best!! More

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