William Roderick | Page 9

Customer service is excellent!!! I went to Jannelle Ford to check out the 2012 Kia Optima sx and after just a few hours it was all mine! They even threw on 4 brand new tires and break I went to Jannelle Ford to check out the 2012 Kia Optima sx and after just a few hours it was all mine! They even threw on 4 brand new tires and breaks for me. They definitely make sure their customers get their money's worth. Also, Kam Gales was very helpful throughout the whole purchase. More

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20+ Years Experience with Jannell Ford Evan Hagan was my salesman this year when I traded in my 2013 F150 and 2013 Fusion. The transition to the new 2014 F150 STX was seamless. Evan Hagan Evan Hagan was my salesman this year when I traded in my 2013 F150 and 2013 Fusion. The transition to the new 2014 F150 STX was seamless. Evan Hagan knows the industry and history of vehicles very well. Evan will have the answer to any questions you may have even prior to asking a question. His knowledge is exemplary of his colleagues as well as his clients with Ford. Evan has a great personality which is important and an asset to Ford and his sales team. He works efficiently and handles his phone in a professional and friendly manner. Evan returns message calls promptly with due diligence to satisfy his client's needs. If you have an opportunity to work with Evan I'm positive that you will be extremely pleased with his Sales and Maintenance performance thru Jannell Ford and industry. Thank you Evan for you efforts and time spent to help me into my new truck. It was a great pleasure to work with you. Herb Edmunds More

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Enjoyable expierience My wife and I had a different experience at Jannell in Hanover , it was stress free and the environment was friendly and comfortable. The salesman B My wife and I had a different experience at Jannell in Hanover , it was stress free and the environment was friendly and comfortable. The salesman Bill Pellagini was honest and very knowledgeable about the Ford Explorer that we were interested in. The usual back and forth between the salesman and the GM who is usually behind an unapproachable counter never happened. In fact just the opposite happened GM Bill Roderick was upfront and honest about the whole trade in and deal. We never haggled, it was amazing in under one hour we had come to an agreement and on our way to switch from Chevy to Ford, First time ever for me. Then when I picked the car up Andy Clark was able to synch my phone, and give me a quick tutorial on the electronics on the car which with me was a huge help getting me started. We are from Stoneham Ma, we have a Ford dealer in our town, and believe me the trip to Hanover was worth it. More

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F250-purchase The team approach used a Jannell Ford of Hanover made the purchase of the new F250 easy. The whole staff was polite, friendly and willing to help. The team approach used a Jannell Ford of Hanover made the purchase of the new F250 easy. The whole staff was polite, friendly and willing to help. More

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Went to the dealership to look at a specific car that had Went to the dealership to look at a specific car that had been traded in.We test drove with Tom Deiana,sat down with Tom,and the general manager Will Went to the dealership to look at a specific car that had been traded in.We test drove with Tom Deiana,sat down with Tom,and the general manager William to discuss price.(I like the fact that William came out,and sat with us for negotiating)We agreed on a price.The car was prepped per our conversation.The details for bringing the car back to R.I.were all taken care of.Overall it was a very good experience. Thanks,Phil. More

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After comparing Jannell with 3 other Ford dealers, I felt confident in purchasing my 2014 Ford Escape from Jannell. The sales people are very friendly and down to earth. The entire dealership had a personal confident in purchasing my 2014 Ford Escape from Jannell. The sales people are very friendly and down to earth. The entire dealership had a personal feel, unlike the impersonal and commercial dealers I have worked with. Overall it was a great experience and I plan to work with Janell again for my future Ford purchases. More

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Evan and William gave me the best customer service experience you could ask for at a car dealership. The reason i gave the rating i did is because They where extremely friendly very knowledgable abou experience you could ask for at a car dealership. The reason i gave the rating i did is because They where extremely friendly very knowledgable about the product they where selling, and helped me find a vehicle that fit my needs. I would recommend Jannell Ford of Hanover to anyone looking for a new car. More

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I recently bought a new car from Jannell Ford of Hanover, Ma. I am very excited & satisfied with the purchase I made. The sales personnel were very helpful and knowledgable. The General Manager, Hanover, Ma. I am very excited & satisfied with the purchase I made. The sales personnel were very helpful and knowledgable. The General Manager, Bill Roderick , went over & above in every way to help me make the right choice & then to walk me through all the paperwork. (Easy as pie). I will certainly recommend Jannell Ford to any family & friends that might be in the market for a new car. By the way, my brother sent me here , knowing they would give me the same good service that they gave him when he purchased his cars. He was right!!! Pat Cavanaugh More

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In April I bought a brand new 2013 Focus. As I hit 5,000 miles I had already needed a transmission. I was not a happy camper. I took the car back to Jannell and brought it to the service department. I dealt miles I had already needed a transmission. I was not a happy camper. I took the car back to Jannell and brought it to the service department. I dealt mostly with Andrew and he was so amazing and took time and effort in helping me. While my car was being fixed he was always keeping in touch with me to keep me up to date with the on goings. When I got my car back I continued to have problems. I DID NOT once blame Jannell as the car came from the manufacture and was obviously just the "runt" of the lot. As my problems continued Jannell stood by me and my car and helped me greatly. Jannell worked with me in helping me with a new car and I couldn't be happier. They all went above and beyond in helping me. William Roderick was my number one helper in dealing with my problems. I would recommend Jannell to anyone because they stand by everything and are always there to help you. They make buying or leasing a car or truck a pleasant easy hassle free experience. Service repair is also amazing in keeping you informed and helping you stay safe while on the road! Jannell will always be my come to for a new vehicle! Thank you to all! Everyone is amazing!!!! More

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Excellent customer service. Will absolutely recommend in the future. Rich Bernard is the best! Everyone that I interacted with was professional and courteous. No salsey behavior whatsoever. They just wanted the future. Rich Bernard is the best! Everyone that I interacted with was professional and courteous. No salsey behavior whatsoever. They just wanted to ensure I got a good deal and the car I wanted. More

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