William Cossman
William Cossman at Lehigh Valley Acura
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William Cossman | Page 4

Sales Consultant

Lehigh Valley Acura

333 State Avenue
Emmaus, PA 18049

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5.0
35 Reviews

Dealership Experience

16 yrs, 4 mos

Industry Experience

16 yrs, 4 mos

Languages Spoken

English English

5.0

35 Reviews

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35 Reviews of William Cossman

October 23, 2016

Dealership Rating
Employee Rating

Just define your expectations upfront Make sure you stop these guys in their tracks before you commit to anything. Make sure the car is properly details before delivery. Make sure you un More

by Brad Dunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eoin Walshe

Oct 26, 2016

Lehigh Valley Acura responded

Mr. Dunn - thank you for taking the time to write your review. While we are happy to hear that you were largely satisfied with your experience, we sincerely apologize for the oversight in cleaning both the engine compartment and the center console storage area. If you would like to schedule a time to come back, we would be happy to perform a full detail at no charge. In addition, we regret to hear your concerns about our Q Certification program. It is comprehensive powertrain coverage but you are correct in that seals and gaskets are not covered if either would fail independently. If you are concerned about those items, I would be happy to have a member of our management team contact you to review options for enhancing your warranty coverage beyond what you currently have, which is the balance of the manufacturer new car warranty and the addition of the Q Certified warranty. Thank you again for the opportunity to earn your business. Please let us know if we can be of additional assistance. Sincerely - Andrew Wright, Vice President, 610-967-6500

October 10, 2016

Dealership Rating
Employee Rating

Bill and Danny made it simple and painless. If these guys were 3 hours from me I would drive that far. They went over every detail with precision. Best buying experience period and I will return More

by Jayme1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Danny from finance.

July 22, 2016

Dealership Rating

Major repair made easy My MDX required a major engine rebuild - it was a big job. The service department made it look easy. Scheduling the repair, coordination of a loaner c More

by NEWVISION Communications
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 06, 2016

Dealership Rating
Employee Rating

Excellent service Pleasure doing business with LVAcura. We have been highly pleased clients of VinArt Honda and LVAcura for the past 22 years. Love the product. Love th More

by AwesomeAcura2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

June 12, 2016

Dealership Rating
Employee Rating

Service appointment Was very impressed. With the newly remodeled waiting room. Also with the fast and friendly service. Was there for a state inspection and oil change , More

by Kathyl Cruz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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