Will Lazo | Page 4

This dealership is like having a great product with HORRIBLE CUSTOMER SERVICE. I purchase my RAM Rebel 2022 on 1/5/22. A week later my back up camera had some glitches when put in reverse it turns blue HORRIBLE CUSTOMER SERVICE. I purchase my RAM Rebel 2022 on 1/5/22. A week later my back up camera had some glitches when put in reverse it turns blue at times. I contacted University Dodge to address this issue and schedule a service appointment. Upon arrival they wanted me to leave my truck and had no loaner vehicle available leaving me without transportation. I decided to return when they had vehicles available and was told by Rachel she would call me when a vehicle was available that day. The day went on and I never receive a call. I text her number the next day and her reply was she no longer works there. I contacted the sales rep and spoke with Will and he’s been the only person trying to help me fix this issue. Finally a female rep name Danielle called me and we schedule time and date with a guarantee loaner vehicle on site. I arrive on 1/28 at 7:30 am and was told they had no loaners and I had to wait till 8am to receive a vehicle from enterprise. The only vehicle apparently was a mini van and decided at this point just to take it but luckily someone walk in and turn in their loaner truck. As I began to sign paper work University Dodge wanted to charge me $5 for toll fees. I told them I can transfer my SunPass and the rep stated regardless they was gonna charge the $5 then he proceeded and said he needed my debit card to put a deposit of $100. I’ve never paid for rental or a fleet vehicle when I’ve had issues with brand new vehicles. Chevy and FORD gives you a loaner without any charges and I know from experience. At this point I’m frustrated and baffled so I spoke to a service mgr name Artie. I explained to him the whole story and basically he said there is nothing he can do he didn’t bother to make a phone call or speak to someone higher up nothing just sat there and he didn’t do anything. I’m basically left with the same issues and nothing was resolved. I called the customer service number and ask for the GM name and number and the lady had no idea who was the GM and didn’t know the number but insisted to direct me to the sales department. I call the same salesman Will explain to him and he said he was going to speak and have someone call me to get this situation fix and make sure they have a vehicle for me once I get there. Danielle called me again and again we scheduled a appointment. Day of appointment she calls me to let me know there are no vehicles in the fleet and I will have to go with enterprise. I could go on and on with this review but as you can see this dealer has poor customer service. They’ll get you to buy a truck really quick but won’t move a finger to help you afterwards. Thanks to Will great salesman but the University Dodge has the worst customer service ever. More

by Mrod Verified Customer Verified Customer

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I enjoyed buying my ram with Wilfrido. He was super honest and gave me the confidence to buy a new RAM. It was my first time that I was able to trust a car salesperson. Thank you will for all you did. honest and gave me the confidence to buy a new RAM. It was my first time that I was able to trust a car salesperson. Thank you will for all you did. More

by cheocandelario Verified Customer Verified Customer

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It was an easy, hassle free experience purchasing our new 2021 Dodge Durango SRT Hellcat. I will recommend Rob Lambdin’s University Dodge to all my friends and family. 2021 Dodge Durango SRT Hellcat. I will recommend Rob Lambdin’s University Dodge to all my friends and family. More

by prosacker2 Verified Customer Verified Customer

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Will and Phillip were amazingly helpful and made the entire process painless. I am happy with my new dodge 2500 and I’m sure you will be happy with whatever vehicle you choose buying from these two. entire process painless. I am happy with my new dodge 2500 and I’m sure you will be happy with whatever vehicle you choose buying from these two. More

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Will was very helpful and kind .Very happy with the purchase .Will definitely recommend this place !! purchase .Will definitely recommend this place !! More

by lezcano1983 Verified Customer Verified Customer

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