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Wendell Gray
Wendell Gray at Shottenkirk Ford Granbury
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Wendell Gray | Page 2

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
87 Reviews
4.8

87 Reviews

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87 Reviews of Wendell Gray

March 23, 2024

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Employee Rating

Awesome service staff. I just wish the app would reset after the oil change. Will have to go to manual to figure it out More

by j.wiersema
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Service Communication
Recommend Dealer
Yes
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Mar 25, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

March 09, 2024

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Excellent Customer Service! I appreciate how I was listened too and all of my needs were met. Awesome experience! More

by rickhico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quinlan Case , Josh Greene

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Mar 10, 2024

Shottenkirk Ford Granbury responded

rickhico, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

February 26, 2024

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Came in and they took care of me very fast and with great service. Would recommend their service department! More

by h_brookshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Ryan Hudson

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Feb 27, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 24, 2024

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Employee Rating

My truck was issue was fixed in a timely manner and the people were friendly More

by taylorgrimes121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Ryan Hudson

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Feb 26, 2024

Shottenkirk Ford Granbury responded

taylor, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 23, 2024

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My repair work was completed quickly and professionally. I was very pleased with my experience. I will definitely use them again. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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Feb 23, 2024

Shottenkirk Ford Granbury responded

Jim, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 22, 2024

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I had an oil change completed and the employees forgot to put the oil dip stick back in. More

by T18J21
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 23, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

February 20, 2024

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F150 in their service shop over 3 months because they ordered the wrong part! Called and left voice messages with no return call. I finally when in personal to find out what was going on. More

by txnsky
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Collin Baker

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Feb 21, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

February 17, 2024

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Service and price was great, communication could have been better. Look forward to working with them again in the future and giving them the opportunity to improve More

by Mrkoffee01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Natalie and Collen

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Feb 20, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

February 17, 2024

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Employee Rating

Melissa has always tried to take care of what we need done to pickups. When there has been a problem she gets it resolved in a professional and timely manner More

by Bgalloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Helpful
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Feb 20, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 15, 2024

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This is not a dealer problem for me, it’s a Ford problem. I paid almost $8000 for a transmission that Ford has had widespread issues with. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Helpful
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Feb 16, 2024

Shottenkirk Ford Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-886-4966 and ask for one of our managers.

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