Walter Frimberger | Page 20

Friendly and helpful Attention and time provided by staff. To facilitate our choice of models, several Q60's were provided for us to test drive. Several of these needed to Attention and time provided by staff. To facilitate our choice of models, several Q60's were provided for us to test drive. Several of these needed to be brought from an off-sight storage location. As a result of this we were able to actually see and experience the vehicle we ultimately decided upon, the Q60 AWD RS 400. More

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My Fourth Infinity Sales, Bill Backes guided me effortlessly through the process of landing my fourth Infinity there with his knowledgeable, professional personable way. Sales, Bill Backes guided me effortlessly through the process of landing my fourth Infinity there with his knowledgeable, professional personable way. I'll be back. More

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Service Department: Allie Hoffman and Walter Frimberger Brought in my M37X (2012) for what I thought might be a windshield wiper motor replacement, and all it was - was an adjustment was needed~! Happy to s Brought in my M37X (2012) for what I thought might be a windshield wiper motor replacement, and all it was - was an adjustment was needed~! Happy to say no cost, and both wipers working again. I have purchased now 4 cars (latest in January 2017)- all new, however, I wanted to be sure that this dealership, and service department are recognized asreally tops in my book. I don't agree with a previous responder pertaining to these two individuals. they are both incredibly professional and have been so helpful with all my service needs for my purchases of my last three Infinitis, and now forth. More

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Horrible customer service Major Problems with my car in less than 3 years and was told that since I am not a "loyal" customer they will not work with me. By "loyal" I was told Major Problems with my car in less than 3 years and was told that since I am not a "loyal" customer they will not work with me. By "loyal" I was told I do not get all of my service done at Infiniti. including oil changes, therefore I am not a valued customer. On top if it, paid $200 for them to tell me the same thing I told them was wrong with car (I even told them the error code). Allie knows the warranty and was deceitful about that as well. Bought my car at this dealer and referred a friend here. Would never buy another car from this dealer. Worst customer service I have ever received at a dealer. More

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I keep coming back here This is the third car I have purchased here and will be back for a 4th. Scott Kammerer took good care of me as did the folks in the past. Reason to This is the third car I have purchased here and will be back for a 4th. Scott Kammerer took good care of me as did the folks in the past. Reason to come back is Walter and Allie in service. Raz also made the necessary final details of the deal to see it through. Scott will work for you and is very detail oriented and follows through until you are satisfied. Thanks again!!! More

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Fantasitic Sales and Customer Service of our QX60 This was our first Infiniti after being a Mercedes, BMW and Audi customer. We were reluctant at first going with a Japanese luxury. Travis Tighe our This was our first Infiniti after being a Mercedes, BMW and Audi customer. We were reluctant at first going with a Japanese luxury. Travis Tighe our salesman was really great and continues to follow up with us on a regular basis. We had an issue with staining of the leather of the back seats from a friends cocktail dress on the way to a sweet 16. We were so upset since the vehicle was only three weeks old. Our salesman and service department really stepped up and had a leather specialist remove the stains since they were not able to do so. My wife absolutely loves the this Qx60 and I love the customer service of this dealership. Thank you Travis, Ashley in service and Walter service manger. Dr. Mario Agaliotis Dr. Georgia Agaliotis More

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Warranty service/. Tire vibration I left another Bergen County Infiniti dealership because their customer service was horrible. The people here, specifically Ashley and Walter are fant I left another Bergen County Infiniti dealership because their customer service was horrible. The people here, specifically Ashley and Walter are fantastic. Good experience all around. I would come back anytime. Thanks More

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Outstanding service and staff!! My husband and I bought our Infinity FX35 and G35 from Salerno. We have been bringing our cars to their service department since they were new (10 ye My husband and I bought our Infinity FX35 and G35 from Salerno. We have been bringing our cars to their service department since they were new (10 years and 9 years ago respectively). We have always been treated with courtesy and respect from the Service Manager to the car washers. No matter what the problem, it was corrected expertly! All the service staff is courteous and professional, however Ms. Allie Hoffman is efficiency personified. She goes above and beyond to accommodate our requests. She is a real asset to Salerno. We will continue to bring our cars to Salerno for service as we don't think anyone can top them for expertise in repairs or customer service. When we replace our cars you can be sure we will buy them from Salerno. We love our cars but our decision to replace them with your cars is in large part because of our experience with Salerno's service department. More

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Hassle Free Dealership I have leased 3 Infiniti's from Salerno Duane Infiniti in Denville, NJ and continue to return to this dealership for their professionalism, outstandin I have leased 3 Infiniti's from Salerno Duane Infiniti in Denville, NJ and continue to return to this dealership for their professionalism, outstanding customer service and knowledgeable staff. I highly recommend Louis Alvarez in the Sales Department, Steven Walder, Business Manager and Allie Hoffman in the Service Department. Louis is very knowledgeable about the Infiniti product and provides quality customer service, timely follow-up, and works tirelessly to get the customer the best deal with no pressure. He is personable, conscientious and makes the leasing experience pleasant and seamless. Steven is warm, knowledgeable, efficient and detailed in explaining the financial aspect of the lease agreement. I really enjoy meeting with him. Allie is always willing to accommodate the customer based on their availability. She has excellent follow-up, thoroughly explains the service issues and is very knowledgeable about the Infiniti product. She is warm and friendly and has played an integral role in my decision to continue leasing my third Infiniti. Adel M More

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An extremely pleasant experience! I recently purchased a certified pre-owned 2011 Infiniti G25X from Salerno-Duane of Denville, NJ. Having purchased cars from various manufacturers/de I recently purchased a certified pre-owned 2011 Infiniti G25X from Salerno-Duane of Denville, NJ. Having purchased cars from various manufacturers/dealerships in the past I walked into Duane-Salerno anticipating arm-wrestling high-pressure sales tactics. Boy, was I wrong! Betsy Starch, the sales rep I met with, came across as a warm and welcoming professional eager to answer all of my concerns about buying a CPO automobile (my first). She was a delight to do business with from initial discussion to delivery hand-off. I also had occasion to resolve a small service issue and had an equally satisfactory experience with Service Mgr. Walter Frimberger and Service Coordinator Ashly Zeek. I am now an unofficial Duane-Salerno cheerleader!! Bob Kulinski Morristown, NJ More

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