Walker Hook
Walker Hook at All American Chrysler Jeep Dodge Ram of Odessa
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Walker Hook

Service Advisor

All American Chrysler Jeep Dodge Ram of Odessa

2510 East 8th Street
Odessa, TX 79761

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4.2
14 Reviews

Dealership Experience

1 yr, 9 mos

4.2

14 Reviews

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14 Reviews of Walker Hook

May 04, 2024

Dealership Rating
Employee Rating

Gentleman that took my truck was real cordial and helpful. Only problem was that whoever did my oil change left the oil pan plug loose. Made a mess on my driveway. Hopefully it doesn’t affect my truc More

by SAENZ_OSWALDO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to leave us a review, SAENZ_OSWALDO. We are glad to hear that our team member was cordial and helpful during your visit. We apologize for the inconvenience caused by the oil pan plug issue and we will address this with our service team to prevent any future occurrences. Thank you for bringing this to our attention.

May 02, 2024

Dealership Rating
Employee Rating

Excellent job good fast hi, recommend all the time thank you for you. Hard work. More

by GRISELDA.GUEVARA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 06, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at All American Chrysler Jeep Dodge Ram of Odessa.

May 01, 2024

Dealership Rating
Employee Rating

He’s real nice and polite young man . He remembers his customers names that’s a nice touch. He’s a special kind of a man. More

by ANDERSONSURVEYS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to leave such kind feedback about our team member. We truly appreciate your support and are glad to hear that you had a positive experience with us. We strive to provide excellent customer service and look forward to serving you again in the future.

April 19, 2024

Dealership Rating
Employee Rating

Did not help at all but they are good at charging. Had all ready told them what it was. They never call for anything I had to stop by. They hold it for almost a month and when I pick it up it was link More

by Cristina Ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Tejada, Jason Etherton

Apr 22, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for sharing your feedback, Cristina. We apologize for any inconvenience you experienced during your recent visit. We take customer satisfaction seriously and will address your concerns with our team to ensure a better experience in the future.

April 18, 2024

Dealership Rating
Employee Rating

I’m very pleased with the service department. They listen and answer any question or questions you might have. This is customer driven dealership. More

by Manuel r/t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to share your positive experience with our service department. We are glad to hear that our team was able to listen to your questions and provide you with the answers you needed. Customer satisfaction is our top priority, and we are grateful for your feedback.

April 15, 2024

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Employee Rating

Jose was very helpful! Its always a friendly service center! Thank yall for your help! More

by Sm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for your kind words, Sm! We are pleased to hear that Jose provided you with helpful and friendly service during your visit. We appreciate your feedback and look forward to assisting you again in the future.

April 14, 2024

Dealership Rating
Employee Rating

If I could give a zero star review I would. Not only was the service the worst I’ve ever had at any dealership but everyone in the service was very rude and unprofessional I will not be returni More

by Groot@barracudadh.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

We are truly sorry to hear about your negative experience at our dealership. We strive to provide excellent service to all of our customers and it is disappointing to hear that we fell short in your case. Thank you for sharing your feedback with us.

April 14, 2024

Dealership Rating
Employee Rating

He’s nice and courteous and very polite, remembers their customers by name. When people take the time to remember you it’s always a nice touch. More

by ANDERSONSURVEYS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate the lovely feedback of All American Chrysler Jeep Dodge Ram of Odessa. Thank you and have a great day!

April 12, 2024

Dealership Rating
Employee Rating

100% awesome job , I was just missing the odometer sticker reading on my windshield for next oil change More

by ELVIAARISTA0116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for your positive feedback and for bringing the missing odometer sticker to our attention. We appreciate your business and look forward to serving you again in the future.

April 06, 2024

Dealership Rating
Employee Rating

Good courteous and professional service. Walter Hook was get good to explain what was done to comply with the recall. More

by AJONES7060
Recommend Dealer
Yes

Other Employees Tagged: Walker Hook

Apr 08, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to share your experience with us, AJONES7060. We are pleased to hear that Walter provided you with courteous and professional service while explaining the recall compliance. We appreciate your feedback and look forward to assisting you again in the future.

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