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Viviana Saenz
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Viviana Saenz | Page 13
Service Consultant
Norm Reeves Honda Superstore - Huntington
19131 Beach Blvd
Huntington Beach, CA 92648
131 Reviews
131 Reviews
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131 Reviews of Viviana Saenz
November 07, 2023
Excellent customer service from every department. I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immedia I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immediately. I am greeted when I walk in the door to see the service administrator. They always review everything thoroughly, including cost, and time for service. If I ask for a print out of something pertaining to my car, they always provide it for me. More
by Christelchosen
Verified Customer
Helpful 
November 06, 2023
2 points, 1 i had an appointment and was on time then told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . they offered to order from auto zone, but didnt know if the brake pads were ceramic or not. so the service lady is researching the items and will call me during the week. 2nd point , i had ordered replacement light bulbs for my dash and paid up front, they were to contact me when they came in. since i was at your shop for my brakes i went to check on the status of the liht bulbs, after about 15 minutes searchin on the computer, the gentleman went in the back and ta da they had been in for a while, but no one reached out to notify me. NOTE, this is stupid you email me a survey and then want to send me an email to verify its me ? seriously ? More
by oknowjl
November 06, 2023
Tony was great. He knew I had to pick my kid up from school and got it all done in time. He knew I had to pick my kid up from school and got it all done in time. More
by Alta3838
Other Employees Tagged: Ivette Rodriguez, John Le, Tony Lagos
November 06, 2023
Viviana was courteous, attentive and very kind. She got me in and out quickly and I appreciate the professional manner in which the entire team handled my service. She got me in and out quickly and I appreciate the professional manner in which the entire team handled my service. More
by Jcainjr
November 04, 2023
Very dependable with great customer service. conviently located .and good explanations on service. Trust them with my car. conviently located .and good explanations on service. Trust them with my car. More
by Teresflowers
Other Employees Tagged: Benito Torres, Ivette Rodriguez
November 04, 2023
I’ve been bringing my car for regular service to norm reeves honda since the purchase. Always good service and courteous. reeves honda since the purchase. Always good service and courteous. More
by Donnayukiko
Other Employees Tagged: Jason Ung, Benito Torres, John Le, Tony Lagos
November 03, 2023
Sent before. Viviana gives extra care to customers and their cars. She is amazing. The car was there for the day but she kept me informed of what was going on. Sh Viviana gives extra care to customers and their cars. She is amazing. The car was there for the day but she kept me informed of what was going on. She also made sure that I was picked up and brought back ti pick up my car. She really takes care of her customers. More
by Matlocksrus
November 03, 2023
Very happy with the service performed they know what they are doing at this dealership My service advisor Viviana is great always takes good care of my issues are doing at this dealership My service advisor Viviana is great always takes good care of my issues More
by Miketreantos53
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