79 Reviews
Write a Review79 Reviews of Vince Romano
November 04, 2016
Best and Most Trusted Dealership I Have Ever Dealt With I bought my 2012 Ford Explorer from Walker Ford in Feb of 2015. I live 3 hours away. I take it down there for my oil changes and service as I only tru I bought my 2012 Ford Explorer from Walker Ford in Feb of 2015. I live 3 hours away. I take it down there for my oil changes and service as I only trust them. ! month ago the trim around my windshield start breaking down and coming off. Needless to say I was very upset. I called Mike Olsen, my service writer and made an appointment to bring it in. In the meantime I took it to a dealer close to my house and the manager was horrible. I have a full service warranty through Ford in Detroit and was told that it covered everything. Not so. Anyway the manager told me that the sun must have done the damage! He made no attempt to help me in anyway. The reason I took to the local dealer was to make sure it was safe to drive to Clearwater, Fl. My husband ended up duct taping the trim so it would not fly off and hurt someone. I called Walker Ford back and Mike told me to contact Ford and let them know what happened. I did and they responded very quickly to me and to Walker. I talked with the manager, Vince Romano who is wonderful! He got in touch with Mike and told me to get it down there and they would do their best to help me. They really did. I brought it in and they ordered the parts and contacted Ford. The next day the parts were in and I got it replaced within an hour. I had to pay a deductible and the rest was taken care of. They are a huge company and they run it so efficiently. Everyone is professional and friendly regardless of their workload. I have had Mike Olsen since I bought it and he is an Excellent service writer. Very hard worker with a great and professional attitude. I met Vince for the first time and was very impressed by his Courteous and Professional attitude. The communication is excellent between the staff. It is too bad there are not more dealerships like Walker. The fact that I fight traffic and drive 3 hours tells you something. If and when I buy another car, it will be from Walker!!! More
Other Employees Tagged: Mike Olsen
October 27, 2016
Great Service The crew at Walker Ford are the best! From the sales department to service. Very pleased with them when work is performed on my vehicles The crew at Walker Ford are the best! From the sales department to service. Very pleased with them when work is performed on my vehicles More
Other Employees Tagged: Mike Olsen
August 28, 2016
Very satisfied in all areas It was my 4th new truck from Walker Ford since 2000. I deal with Walker because of past experience and knowledge of their product , and professional w It was my 4th new truck from Walker Ford since 2000. I deal with Walker because of past experience and knowledge of their product , and professional workmanship. More
Other Employees Tagged: Kevin Jewel , Mickey Alperstein
June 04, 2016
TCB Ford's style Service knew right where the problem was and found, what we thought was quirky, a slippage issue as well. Been using this dealership for many years an Service knew right where the problem was and found, what we thought was quirky, a slippage issue as well. Been using this dealership for many years and trust their judgement. Don't feel like I'm being taken advantage of because I'm a female. More
Other Employees Tagged: Daniel Victory
June 03, 2016
Service Department Took car in for Transmission problem and they took care of everything and I couldn't be happier, Friendly Prompt service. No Complaints, this is the f Took car in for Transmission problem and they took care of everything and I couldn't be happier, Friendly Prompt service. No Complaints, this is the fourth vehicle I have purchased or leased from Walker Ford. More
May 26, 2016
Great job, very fast Repairs were done very quickly and no hidden costs. Service advisor told me what need to be done and how much and that was the final bill. Service adv Repairs were done very quickly and no hidden costs. Service advisor told me what need to be done and how much and that was the final bill. Service advisor kept me informed of what was be done and any problems that came up. Did advise me of the need for a new air filter before being installed, My SUV is running great and will be bringing it back in whenever service is needed. Have had my SUV for 5 years and only the service center that has ever worked on it has been Walker Ford. Thanks again Walker Ford for great service. More
Other Employees Tagged: Kevin Jewel, Brian Kirk
May 09, 2016
Service Courteous and quick. Will definitely return for future service or trade. Was surprised that my car was serviced do quickly. Also pleased with techni Courteous and quick. Will definitely return for future service or trade. Was surprised that my car was serviced do quickly. Also pleased with technician's advice about future needs for my 2014 Escape. More
Other Employees Tagged: Vince Romano
September 30, 2015
Just Great Service I had a minor problem with my battery after it was serviced yesterday and I contacted Service Manager Vince Romano, he asked me to return and he repla I had a minor problem with my battery after it was serviced yesterday and I contacted Service Manager Vince Romano, he asked me to return and he replaced the battery for free because it should have been noticed during the previous days service. I will continue to use Walker Ford for all of my service needs needs. Great people..That is just great customer service, Thank You. More
Other Employees Tagged: Brian Kirk
October 24, 2014
VERY PLEASANT! This my 3rd or 4th new or late model from Walker Ford! Vince Romano'service crew are a big reason! But you need to know that without Jay Wright/Jason This my 3rd or 4th new or late model from Walker Ford! Vince Romano'service crew are a big reason! But you need to know that without Jay Wright/Jason Gillespie &Jim Andrews finace you would not have my business!!! They make Walker Ford .w wm. Byrd. More
Other Employees Tagged: Ryan Holcomb , Jay Wright