Tricia Horner

Wonderful folks at Kokomo Auto World! Very friendly and helpful! Would highly recommend to friends, family and anyone looking to purchase a vehicle or have repairs completed. Very friendly and helpful! Would highly recommend to friends, family and anyone looking to purchase a vehicle or have repairs completed. More

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Honda Hr-V Purchase Had a great experience. On-line, Tricia was very helpful with all questions we had, very knowledgable and found us exactly what we wanted. At the deal Had a great experience. On-line, Tricia was very helpful with all questions we had, very knowledgable and found us exactly what we wanted. At the dealer, John Wayne made our experience absolutely outstanding. He was very positive and made our experience personal, he made us feel he was there for us and our needs....great experience overall. Thank you John and Tricia! More

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Great People, Great Experience! I started with an on-line quote through Cars.com with Kokomo Honda and expected just to use them as a competitive quote against my local Honda dealer. I started with an on-line quote through Cars.com with Kokomo Honda and expected just to use them as a competitive quote against my local Honda dealer. Ends up, my local dealer needs to learn how to compete with these guys! The internet lady, Tricia, got things going by frequent polite follow-up, letting me know they wanted my business. Once I finally responded to her, it was a quick conversation with Manager Chris Welton who gave me a great quote, then Joey took an hour journey to MY HOUSE so I could do a test drive and get all my questions and concerns answered. After that, Joey handled everything in a prompt, courteous, and professional manner - he knows his stuff! Cathy in Finance was great, too. Her enthusiasm made us feel great about our purchase. I am extremely pleased with everything; the service, the price, and most of all the way I was treated. These are great people, do yourself a favor and give them a chance! More

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Wonderful experience =) Was looking for a Honda CRV on Autotrader and saw one at Kokomo Auto World. I sent an inquiry and received immediate return that morning. I went in Was looking for a Honda CRV on Autotrader and saw one at Kokomo Auto World. I sent an inquiry and received immediate return that morning. I went in after work and ended up bringing home the car that evening. Pleasant experience and glad I didn't have to hunt too hard for the perfect car. Thanks to Clint and everyone else for everything. I'm very pleased with my new to me car. More

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Excellent Used Car Buying Experience! Saw an Audi A3 for sale on Autotrader and linked directly through to the Kokomo Auto World website for more information. I submitted a request late a Saw an Audi A3 for sale on Autotrader and linked directly through to the Kokomo Auto World website for more information. I submitted a request late at night and received a response from Tricia via email the next day. After going back and forth a few times she informed me of their FREE test drive delivery service. Living in Indy, it would have been hard to make it up to Kokomo during the week while the dealership was open. Most of my correspondence was through Nick Richardson. Much of it was through texting which I rather enjoyed. He was available to talk the one time I did phone him, but texting was much more convenient for me. Rather than wasting time finding an empty conference room, dialing, calling, waiting for a pickup, and hoping I didn't hit voicemail I could text him quietly from my desk at my leisure. His responses were generally very quick the first time he was texted and near immediate if you continued to text a conversation. I would describe his style as friendly and professional. Clint Akers was the salesman who drove the car down to Indy for me and the only person I met face to face. He met me at my work during lunch to deliver the car and give me a once over of the functions and where everything was. Clint was also friendly and professional and an easy gentleman to work with. He returned the second day (this time to my house which was an additional 20 minute drive from Kokomo) to sign all of the paperwork. Pricing of the car was pretty spot on where it should have been according to KBB, NADA, and Edmunds. They did come down a little on price which was nice. While I don't intend to buy another car anytime soon I would certainly recommend my friends. Not many dealerships are willing to drive nearly 1.5hours one way, for free, for a no obligation test drive. More

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Refreshing Experience I had a great experience at Kokomo Auto World. We bought a Honda Odyssey and in my research the prices are about the same around the area. The diffe I had a great experience at Kokomo Auto World. We bought a Honda Odyssey and in my research the prices are about the same around the area. The difference is really the people and the service they provide. They made us feel like VIP's and I'm sure they do that for everyone. They brought all the paperwork to my house (45min away), along with our car and I purchased the car in my dining room. Everyone we worked with was very knowledgeable, friendly and accommodating. Thanks Phil Carmichael and John Koontz. More

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My buying experience Saw vehicle while doing research on internet. Had already visited other Honda dealerships. Contacted dealership and spoke with Tricia Horner who was m Saw vehicle while doing research on internet. Had already visited other Honda dealerships. Contacted dealership and spoke with Tricia Horner who was main reason I made the drive from south side of Indy. She was helpful and sincere with my concerns about making the long drive for nothing. They had the vehicle out front for me to see with a sign on it with my name and my name on a welcome sign inside pre-owned sales office. Like most buyers I would have liked to have received more for my Honda trade-in but I did recognize that they had marked down the price of the Odyssey I was looking at to a very good comparative price. The staff was friendly and my consultant was knowledgeable and helpful (John Wayne) The sales manager Phil was very cordial and truly seemed to try to work with me to get the deal done. We both did some give and take on points which is only fair in a sales negotiation. The Finance manager Cathy was competent and I appreciated her honesty and candor on the warranties offered and the financing arrangements. I did choose to go with and extended warranty in part due to her method and approach along with the value of doing so. My only negative observations which are not overwhelming in nature, would be 1.) The length of time I had to sit and wait to conclude the deal and the paperwork. 2.) The vehicle was not detailed out very well as we found a number of areas that were quite dirty and not cleaned very well, even for a slightly used vehicle. Overall, I would rate the experience as good to very good and will recommend the dealership to friends. More

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