Trey Cameron | Page 3

We love beaver Toyota because the staff always goes above and beyond to accommodate our family and make the car buying experience enjoyable. and beyond to accommodate our family and make the car buying experience enjoyable. More

Helpful 0

Report | Print

Took over two and a half hours for a scheduled oil change! Arrived 5 minutes early, person that was to work with was out for covid (understandable) so they gave me Trey Cammeron. My car went back imme change! Arrived 5 minutes early, person that was to work with was out for covid (understandable) so they gave me Trey Cammeron. My car went back immediately…so far, so good I thought. More people started coming in after me. I waited, and waited and waited. Started noticing people that came in behind me were already serviced and leaving. Hour and a half I check with Trey to see what he problem was. He said for me to return to the waiting room and he would be with me in 5 minutes. Okay I thought…as I was sure my car was done and probably had been for a while and we just needed to finish the paperwork. 35 more minutes go by…no Trey. He’d been on the phone, and then left out to the car lot with a customer talking for over 30minutes. I contact a lady at the desk who can tell I’m not happy..at all! She says she would check on my car’s status. Her and another girl go to look for Trey. I finally point them to the car lot outside where Trey’s been for now well over 35 minutes. He breaks away immediately, runs back to his post and starts rummaging through his stack of papers. My car had been done…just the paperwork wasn’t. Very unprofessional! The lady helping me, knowing I’m very pissed at this point, does the right thing and immediately sends me over to another person at a different station to finish the paperwork and to let me be on my way. Cudos for her! I’m not one that gets riled easily, and I have been getting my cars serviced here for years satisfactorily, but I was ready to give Trey a good piece of my mind!!! There was NO excuse for this. Now for the other problem observation. Seems there is a culture of disconnect at Beaver Toyota St. Augustine of employees working together. To Trey’s credit, he was indeed very busy while other station employees seemed to be cruising on easy street exercising their thumbs on their cellphones. I watched one employee at one of the very first stations do not much more than continually motion cars to move down the line to the next stations.as they came in. How convenient! He gets more iPhone playtime while those at the end stations get to work their butts off! He doesn’t offer to help, knowing fully well the other teammates are drowning and falling behind! Nope, that’s their problem. Everyone stays in their own work lane. I noticed inside employees here and there with their cellphones in their hands. I haven’t a clue as to even what their jobs could be, but obviously working is not one of them. Seems there is a lot of totally wasted manpower. Employees seem to have lack of direction and little if any priorities. Especially in Customer service in my case. And that, folks, is a management problem! They have plenty of people there to do the work, but it’s just not getting done..at least not in a timely manner. Management needs desperately to step up their game! More

Helpful 1

Report | Print

Staff is professional and helpful. They contact u prior to making any change in the services requested They contact u prior to making any change in the services requested More

Helpful 0

Report | Print

Great Customer Service, Amazing Management Staff, Dealership Always makes you feel welcome. Mike Elkin is Awesome Dealership Always makes you feel welcome. Mike Elkin is Awesome More

Helpful 0

Report | Print

Dealt with service Dept… Louis and Trey were excellent; the work done was communicated well. Open on Sunday was great as we were traveling from out of state. the work done was communicated well. Open on Sunday was great as we were traveling from out of state. More

Helpful 0

Report | Print

They are always great at Beaver Toyota Saint Augustine! Thank you very much! Great Job! Thank you very much! Great Job! More

Helpful 0

Report | Print

Always great service, customer service and to purchase a car. I have been going to Beaver Toyota for almost 10 years and never had a bad experience. car. I have been going to Beaver Toyota for almost 10 years and never had a bad experience. More

Helpful 0

Report | Print

Good service, professional staff! Job was completed in a timely manner! I will continue to have my car serviced at Beaver Toyota! Job was completed in a timely manner! I will continue to have my car serviced at Beaver Toyota! More

Helpful 0

Report | Print

Cameron exceeded my expectations while assisting me with the purchase of my new car. He was able to put the salesman side of him aside to really make my wants and needs in a car his personal priority. It ma the purchase of my new car. He was able to put the salesman side of him aside to really make my wants and needs in a car his personal priority. It made me feel very secure and confident in purchasing the vehicle I did. I highly suggest trusting Cameron to help you during your next car purchase! More

Helpful 0

Report | Print

OurTundra had a problem husband was out of town spoke to service immediately sent me to John in Finance EXCELLENT RESPONSE! Under an emergency!! Thank you all for the AMAZING Help when the out of Town TOYOT service immediately sent me to John in Finance EXCELLENT RESPONSE! Under an emergency!! Thank you all for the AMAZING Help when the out of Town TOYOTA WOULD AND COULDN'T BE BOTHERED! Service - sales and Finance ALL took control! Amazing SERVICE! When your looking for a TEAM who doesn’t drop the ball because it may not be their department! ThIS IA THE definition of TEAM Beaver Toyota!! Thank you all so very much! More

Helpful 0

Report | Print