Trevor Jensen
Trevor Jensen at Auto Park Ford
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Trevor Jensen

Service Advisor

Auto Park Ford

1820 South Centreville Rd
Sturgis, MI 49091

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4.6
42 Reviews

Dealership Experience

5 yrs, 6 mos

Industry Experience

5 yrs, 6 mos

4.6

42 Reviews

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42 Reviews of Trevor Jensen

May 10, 2024

Dealership Rating
Employee Rating

Very satisfied they keep you informed on what is going on with your truck what's needed how long it will take to fix More

by dalejohnston14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2024

Auto Park Ford responded

Dale, Thank you for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Auto Park Ford.

January 19, 2024

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I enjoyed the service at Auto Park Ford. The people are friendly and very thorough. It’s nice to be able to get a free car wash and have refreshments while you wait as well. More

by sseverson81
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 21, 2024

Auto Park Ford responded

Thanks for sharing your thoughts about your experience with Auto Park Ford. We appreciate your business and hope to see you again soon!

January 18, 2024

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The cost of labor was extremely too high and I will never use auto park again More

by Dritchie02
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Recommend Dealer
No
Jan 22, 2024

Auto Park Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 17, 2024

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Our son got stuck in Sturgis with a flat tire and didn’t have the proper fitting to get the tire off. Auto Park Ford was nice enough to come out In the freezing cold and help him change his flat to a doughn More

by David Fisch
Service Price Transparency
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Recommend Dealer
Yes
Jan 18, 2024

Auto Park Ford responded

David, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 29, 2023

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Wow! A true, caring service department is found at Auto Park Ford in Sturgis, Michigan. If you ever want to see a genuine service department that cares fo More

by Hawks Family
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Recommend Dealer
Yes
Dec 30, 2023

Auto Park Ford responded

Thanks for sharing about your experience with Auto Park Ford. We appreciate your business and hope to see you again soon!

December 14, 2023

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This place has been truly amazing. They treat me like family every time I walk through the door! More

by Jemiller318
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Recommend Dealer
Yes
Dec 14, 2023

Auto Park Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 09, 2023

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Best experience I've had at a dealership service department in a very long time. More

by Kokelso
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Service Communication
Recommend Dealer
Yes
Nov 09, 2023

Auto Park Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 01, 2023

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Helpful service team, comfortable waiting room, service/repair work is explained after completion, then a car wash! Very happy with Auto Park Ford. More

by KATHYSTOLL
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Recommend Dealer
Yes

Other Employees Tagged: Josie Parker

Nov 01, 2023

Auto Park Ford responded

Kathy, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Auto Park Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

October 26, 2023

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We feel appreciated by the entire service staff for using their services. Great Customer Service! More

by tourismgal
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 26, 2023

Auto Park Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Trevor and our team, and we look forward to working with you again.

October 16, 2023

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Employee Rating

(Service Department) First visit was to have them program a factory break controller. They setup an hour to do this. After the hour they said they would need up to three hours to program the controll More

by Phil G.
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Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Auto Park Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

Oct 17, 2023

Phil G. responded

Great! Please provide me with the contact information of who I can speak with.

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