Travis Gaul | Page 3
Service Director, World Class Technician, EV Technician
McLoughlin Chevrolet
16700 SE McLoughlin Blvd.
Milwaukie, OR 97267
Dealership Experience
7 yrs, 11 mos
Industry Experience
20 yrs, 10 mos
46 Reviews
Write a Review46 Reviews of Travis Gaul
July 06, 2022
I tried getting my new battery for my Chevy Bolt from a portland Chevy dealer and they took forever. I contacted Milwaukie Chevrolet and they were able to look up that that other dealer hadn’t even ordered portland Chevy dealer and they took forever. I contacted Milwaukie Chevrolet and they were able to look up that that other dealer hadn’t even ordered me a new battery! Immediately ordered me my new battery and contact me as soon as it came in. They also were able to tell me over the phone why was taking longer than expected. So that was very helpful. The installation took a little longer than I was anticipating but the folks at Milwaukie Chevrolet were super nice about it and got it done and charged in time for me to go camping that weekend. More
Other Employees Tagged: Charmaine Brown, Kelsea Crownover
June 03, 2022
This dealership treats everyone that walks through their doors like a part of the family! The service department is exceptional! Extremely knowledgeable and the most highly trained in tge region! Could not doors like a part of the family! The service department is exceptional! Extremely knowledgeable and the most highly trained in tge region! Could not expect better service. World Class! More
Other Employees Tagged: Juan Perez, Jerad Spencer, Ricardo Espino, Brett Weissenbuehler, Anthony Bingham, Marcelo De La Torre , Damien Gonzalez, Brooke Long, Joey Renzema
May 02, 2022
Have taken my 2018 colorado back for service since my purchase 4 years ago. Great experience the friendliest group I have worked with and very knowledgeable. purchase 4 years ago. Great experience the friendliest group I have worked with and very knowledgeable. More
Other Employees Tagged: Charmaine Brown, Christie M
April 12, 2022
Travis was great to deal with and told me exactly how everything would go while my car was in the shop! Thanks Travis! everything would go while my car was in the shop! Thanks Travis! More
Other Employees Tagged: Jerad Spencer
March 06, 2022
On 04/24/2021 we purchased a 2017 GMC Sierra 2500 HD. On our test drive, the truck was billowing smoke from underneath the truck. We called our salesmen, Dave and Dylan. They told us to come back to the On our test drive, the truck was billowing smoke from underneath the truck. We called our salesmen, Dave and Dylan. They told us to come back to the dealership. They told us that it was likely the rhino liner that was sprayed on the undercarriage of the truck. Also, there was an "air filter" indicator that kept coming on. We went forward with the purchase, under the precepts on the "due bill" that the truck stop smoking and the air filter be resolved prior to us taking delivery. Upon delivery of the vehicle, the truck did stop smoking. However the air filter light came on again. We went back and they said they changed the air filter. However, in late November 2021, the truck started to seep smoke again, but not as much. We assumed that was from normal diesel burn-off. However, we had people stop us on the freeway twice in January 2022, and tell us that our truck was on fire. It wasn't on fire, but it was billowing smoke again. Upon trying to get in to see someone at McLoughlin Chevrolet to see us in service, they would not see us for two weeks. We reached back out to our sales reps, Dylan and Dave, as I could not get Travis, their service manager to return five messages that I left for him. I asked Dave and Dylan if our purchased service contract could be used anywhere. It could. We took it to Weston GMC, who notified us that the air filter was years old, cracked, and unbelievably over used. So, McLoughlin had merely reset the light indicator, not actually replaced the filter. Weston also made the discovery that the seam between the DOC (diesel oxidation catalyst) and DPF (diesel particulate filter) had been recently welded together, very poorly. That welding was likely done between the time we signed docs and the time that we took delivery when those issues were supposed to have been resolved, per our "Due Bill" at the time of purchase. Hence the smoke stopped for 7 months. Once their poor weld job started to fail, the smoke started billowing out that hole again. It is Weston's opinion that McLoughlin Chevrolet put that weld there so that we would take delivery of the truck. Upon their discoveries, we sought reimbursement for repairs via the sales manager, Fred Farley and Service Director, Travis Gaul. They refused to participate in any reimbursement. They also refused to provide me any contact details for the General Manager or Owners of McLoughlin Chevrolet. We have filed formal complaints and lawsuits with Multnomah County Court, Better Business Bureau, Department of Justice, Corporate Headquarters of GMC and Chevrolet. Buyer Beware. We've had our truck less than a year, and it's had over $8,000.00 of repairs done on it. More
Other Employees Tagged: Fred Farley
February 13, 2022
Great people great service team lead by a great service manager. Friendly and had my vehicle back early manager. Friendly and had my vehicle back early More
Other Employees Tagged: Kayla Ryan-Seals, Kelsea Crownover