Travis Christensen | Page 2

April 19, purchased a used 2020 RAV4 with 63k miles, paid with a bank check, got a fair deal. Drove away happy. April 20, doing errands, started car, got reading “Vehicle Maintenance Required, Please visit with a bank check, got a fair deal. Drove away happy. April 20, doing errands, started car, got reading “Vehicle Maintenance Required, Please visit Dealer”. Drove to Landers McL, was told service forgot to reset computer. Waited less than an hour, got car, drove away happy. Later that day, started car got reading “Vehicle Maintenance Required Please visit Dealer”. Called Landers McL told them I was coming back next day. April 21, Drove to Dealer. Had arranged a 9am appointment. Nobody showed. Finally, Mark (he was not my appt. person) heard my concerns & returned with Shane, Service Manager. Shane took my car. Hour & 1/2 Shane & Mark returned. I was told my two day old purchase needed a Cooling Bypass Valve, not in stock , should be in by Monday. I live in Tn. A 50 mile round trip. I have now put 100 extra miles that did not have to happen,if the car was prepped correctly. BTW a faulty Cooling Bypass Valve can damage the engine & electrical. How much damage am I doing by driving it? I expect Landers McL’s response will be an apology for the inconvenience. If Landers McL has any integrity, they should consider offering me a first free oil change. Being “Sorry” does not absolve Landers McL from responsibility for this situation. It is just “Sorry”. I do like the car & dealership & will wait for a response. William Kelly More

Helpful 1

Report | Print

Great staff! !! Sales manager Rob Dunn out did his self with helping my husband find the right truck. Also, want to thank Lou Birgans our sales consultant as he wa !! Sales manager Rob Dunn out did his self with helping my husband find the right truck. Also, want to thank Lou Birgans our sales consultant as he was great to. All of the staff was very friendly & helpful. We would definitely shop here again. More

Helpful 0

Report | Print

Very friendly staff didn't have any problems. They made us a great deal on new dodge ram truck. They made us a great deal on new dodge ram truck. More

Helpful 0

Report | Print

Have to give a huge thank you to Julie Payne of Lander’s McLarty DCJ in Huntsville, AL for looking out for me! I have now purchased two vehicles from her, and both experiences were a pleasure…but TODAY felt McLarty DCJ in Huntsville, AL for looking out for me! I have now purchased two vehicles from her, and both experiences were a pleasure…but TODAY felt like she rolled out the red carpet just for little ole ME!!! I was greeted with warm hugs, and heartfelt well wishes from the staff as I entered the building due to the accident I was involved in that rendered my previous vehicle a total loss. My new vehicle was showcased on the showroom floor to ensure I could see EVERY detail since it was already dark outside at the time of my appointment. I Test drove it, Julie filled up my tank, and the paperwork was a cinch! Thank you Julie and team for making this a pleasurable experience! I’m so in love with my new Jeep! More

Helpful 0

Report | Print

If you take your vehicle here for any type of mechanical work ,Expect to be LIED to,be charged for warranty work that was never done. Had truck since April 2022 with 15000 miles. Had trouble after the first work ,Expect to be LIED to,be charged for warranty work that was never done. Had truck since April 2022 with 15000 miles. Had trouble after the first week. Have been back and forth 7 times still not repaired. Went to dealership on Thursday Sept 22 talked to Shane Anderson ,he showed me the diagnostic sheet that was showing a misfire and that my New u connect was in to replace the one in truck that was completely messed up. Promised he would check out and drive my truck when I bring it in the next day. Took off again got there ,was asked by Stan Borucki if I had someone to pick me up. I told him I did not that I was not leaving my truck to sit in their back lot for up to 7 days to be diagnosed and possibly 30 days before someone would fix the truck. Told him Shaun promised to drive my truck when I got there. He proceeded to tell me that Shaun was not going to look at it until display was replaced. Took 2 hrs to do that Stan said truck is ready ,told him it was not checked for the misfire by Shaun ,told me that wasn't going to happen. Handed me a bill for 301.00 while telling me the display they put in did not work correctly that I would have to reschedule to have another one put in. Told him I would not pay for work that was not done. After raising xxxx with him and the GM I got my keys back and left. Talk to warranty dept. They said they was charged for 7 days car rental, was never given a car charged for a display that was still broke. I never signed any type of paperwork or approved the work that was not done. Expect to be given the run around or lied to. Have never been cheated or lied to like I have been from this dealership. More

Helpful 0

Report | Print

Julie and the Landers McLarty team were very helpful and accommodating, helping me the Ram truck I wanted. I'm extremely happy with my purchase and the sevice I have received. accommodating, helping me the Ram truck I wanted. I'm extremely happy with my purchase and the sevice I have received. More

Helpful 0

Report | Print

My name is Shawncey Smith and I came in on Friday morning based off a Email that was sent to me. I spoke with Ian Kelly About The BMW Xdrive and before I could get to the lot, Mr. Kelly had sent me several p based off a Email that was sent to me. I spoke with Ian Kelly About The BMW Xdrive and before I could get to the lot, Mr. Kelly had sent me several pictures of the vehicle. After a brief intoduction, he offered to allow me to test drive the vehicle, we did and I made the decision to purchase. After submitting the loan application, Mr. Rob Dunn worked tireleslly to get me the best rate and actually dropped the price, and added a two year powertrain warranty on my vehicle. After everything was all said and done. Not only did I get a great vehicle, but I also paid less than I expected and now I have the security of knowing if something major happens to my vehicle it will be covered. I could not have asked for a better experience. I will definately recomend this team of sales professionals to anyone looking to purchase a new or used vehicle. Five stars for sure cheers! More

Helpful 0

Report | Print

Bought a 2018 Ram 1500 Limited with 15,000 miles in April 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of the GREAT SERVICE BY TRAVIS CHRISTIAN. Was assured by Latavyn Johnson this vehicle was top of the line had no issues. The following weekend I took the truck back with Misfire issues. But was told it was supposed to run like that because of MDS system. I told them I just had the exact truck 5.7 hemi that was just stolen and it never missed this bad. Acted like I didn't know what I was talking about because no codes were showing on dash . So instead of standing there arguing with them like I normally would , I left thought maybe I was wrong. This went on for another 2 weeks. Knowing truck is not supposed to run this way since this is my 4 Ram 5.7 hemi. Went back they still insisted I was wrong. The next weekend took my girlfriend and her mother to Columbia Tenn about half way the digital display goes crazy. Flashing through channels turning heater on which would not turn off no matter what I did . Had to roll all windows down just to be able to drive in 100 degree weather. When we got to Columbia will they ate I sat in hot xxx truck trying to figure out a way to turn heater off. After about 45 minutes of still not able to turn heat off this man came up and wanted to know if I needed help . He disconnected both battery cables to do a hard reset. Was able to make it back to Athens. Took to service dept was told I would have to make an appointment asked would they see if they could at least stop the display from going haywire said appointment had to be made ,wanted to know if I wanted a service since it was getting close told them your out of your mind. Truck is under warranty . I would let them put water in it. Didn't want to talk to me since its under warranty and that I would pay for something I didn't need. made an appointment then was told I would have to leave on appointment day for 7 days before it would be looked at and more than likely a month before they could get to it. I had already had a diagnostic by a real Mechanic . showed a u code. Ask them why would I leave my truck setting in their back lot for over a month without a vehicle to drive. Was told Warranty work was not a priority because it they could not overcharge me for work I don't need and pay cash. Unless I was looking to buy another vehicle there was no need for them to talk to me. If there was a way they could get this LEMON BACK More

Helpful 6

Report | Print

Didn’t go through my mind it was going to be approved but everything was a success and patiently done, Glad we have our truck 2022Ram everything was a success and patiently done, Glad we have our truck 2022Ram More

Helpful 0

Report | Print

Awesome experience from beginning to end! ! Very positive and professional experience with everyone that I encountered!! Tay, thank you for the exceptional service!! ! Very positive and professional experience with everyone that I encountered!! Tay, thank you for the exceptional service!! More

Helpful 0

Report | Print