Travis Bergeson
Travis Bergeson at Toyota of Des Moines

Travis Bergeson | Page 9

Service Manager

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8
171 Reviews
4.8

171 Reviews

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171 Reviews of Travis Bergeson

August 06, 2024

Dealership Rating
Employee Rating

I appreciate their low key approach in the service department. I never feel pressured to add on a bunch of extra things like I have at other dealerships. More

by kpyoung515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan

July 29, 2024

Dealership Rating
Employee Rating

Express oil service is anything but an express. One hour later (after being first express oil change customer) vehicle was ready. Disappointed with excess oil spilled in engine block. I cleaned More

by bdclf4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 29, 2024

Toyota of Des Moines responded

Thank you for taking the time to tell us about your experience. We’re sorry to hear that you weren’t fully satisfied with the express oil change you received at our dealership. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 27, 2024

Dealership Rating
Employee Rating

I always have issues with them. It’s never an easy fix. Whether I’m waiting and they neglect to notify me when they are done, or I have to bring back my car for a problem they sho More

by mikemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 28, 2024

Toyota of Des Moines responded

Thank you for providing us with feedback, Mike. We strive to provide 100% customer satisfaction with every service experience, so we’re sorry to hear that you feel we have fallen short of that in the past. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 19, 2024

Dealership Rating
Employee Rating

Both Travis and Jaime were/are knowledgable and helpful. I have confidence in the people taking car of my car. More

by CAROLEBETHBROWN
Recommend Dealer
Yes
Jun 20, 2024

Toyota of Des Moines responded

We love simplifying the process. Thanks for trusting us!

June 18, 2024

Dealership Rating
Employee Rating

Rodney was a huge help In buying my first car. Would definitely recommend to others. More

by HAUGEBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney

Jun 19, 2024

Toyota of Des Moines responded

Perfect, 5-stars! Thank you.

June 18, 2024

Dealership Rating
Employee Rating

Always great to work with! They let you know exactly what they’re going to do and give you the choice of whether you want the work done or not. There are no surprises about how More

by CRUNCHMARCHAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

June 18, 2024

Dealership Rating
Employee Rating

Travis was wonderful. The whole staff was very professional and friendly. I trust Toyota’s customer service area and would not take my vehicle anywhere else. More

by LBALLI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Toyota of Des Moines responded

Thanks for highlighting our attention to detail and helpfulness! We love exceeding expectations. Come back and see us anytime!

June 18, 2024

Dealership Rating
Employee Rating

Very helpful. Would recommend them to other buyers. Very clear on details. All good recommendations. More

by DKCHRISTIANSEN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Toyota of Des Moines responded

Thank you for your positive feedback. Have a great day!

June 17, 2024

Dealership Rating
Employee Rating

Great customer service! Did not wait long for the service on my car to be done! More

by IVANIAROBLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Madison

Jun 18, 2024

Toyota of Des Moines responded

Awesome! We strive for great service and fast turnaround. Thanks for choosing Toyota of Des Moines!

June 14, 2024

Dealership Rating
Employee Rating

Quick in and out service not pushy on replacing air or cabin filters. Just let me know they should be changed More

by rbauer9022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis

Jun 17, 2024

Toyota of Des Moines responded

Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

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