Tracie Benton-Mason | Page 3

Second Forrester and 3rd Subaru. We were there to test drive another model because we were told there were no Forresters available, we tested that model but knew it wasn't what we w We were there to test drive another model because we were told there were no Forresters available, we tested that model but knew it wasn't what we wanted. Lo and behold a Forrester that had been ordered became available. It is now sitting in my driveway! More

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Friendly and helpful folks. Up-front pricing and no-pressure negotiations. Purchase process was quick and painless. no-pressure negotiations. Purchase process was quick and painless. More

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Everyone was super helpful. They accommodated us having our small child with us allowing us to shop while not feeling like we were bothering anyone. We were in and out with the new car we wanted faster tha our small child with us allowing us to shop while not feeling like we were bothering anyone. We were in and out with the new car we wanted faster than I ever expected. More

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We've been leasing cars for over 20 years, and this was by far the easiest stress free experience ever!! Everyone we dealt with there was patient, knowledgeable and kind. I must have sent Tracie over 30 em by far the easiest stress free experience ever!! Everyone we dealt with there was patient, knowledgeable and kind. I must have sent Tracie over 30 emails and she never once made me feel like I was bothering her. Kevin got our payment where we needed it to be. He came in and talked to us about our hometown and was super sweet..Jim was great..he took us for a test drive answered all our questions and showed us how to operate all the features in the car. Pam sealed the deal in finance and went and found Kevin when we had additional questions..she even recommended a place for lunch! I can't say enough positive things about our experience at this dealership..Oh..and I love my new Crosstrek!! Go buy a car from these awesome people! Thanks for the bag of treats Tracie!😊😊😊 More

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Outstanding vehicle process in the face of major logistical problems with the computer chip shortage. Staff at Crews really made the difference and made the deal possible logistical problems with the computer chip shortage. Staff at Crews really made the difference and made the deal possible More

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Good experience at Crews. No pressure and very patient. Everyone was very nice. Everyone was very nice. More

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As you may know this is the second Subaru we have As you may know this is the second Subaru we have purchased from Crews. We have been pleased with sales and service of the first one so we bought t As you may know this is the second Subaru we have purchased from Crews. We have been pleased with sales and service of the first one so we bought the second one. Millet, Tracie and Josh were excellent on this latest purchase. So we are very please with sales and of course Jason is great on service. Our issue is with the “Love-Encore” brochure indicating the Star Delivery Specialist would be in touch before, during, after delivery and after the first service appointment to discuss questions. Well no one reached out before or during. We made the purchase on 1/14 and delivery 1/15. There was no contact from Star Delivery before or during delivery and we were in the showroom for a long time on the14th I reached out to the contact we were given on 1/27 for an appointment. He responded on 1/29 that he was taking appointments for the week of 2/8. I responded on how about 11am on 2/8. There was no response so I reached out again on 2/4 for a confirmation but never received any communication in return. We are seniors so maybe the feeling is we can drop everything for Crews and we made other commitments for today. We have other commitments and are now covered up for the next 3 weeks. Including a second covid shot tomorrow and a business trip to Atlanta. By the way the Atlanta trip was a reason we wanted to take advantage of the Star Delivery. I will try and get a response from Star Delivery when we return. This whole situation has been a shock to us since we had so much confidence in Crews and Subaru. We even recommended them to several neighbors who bought new vehicles from your dealership. I would recommend you not make a service commitment if it can not be met. More

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New Car Purchase We had done research on several new SUVs. The online and showroom discussions were informative and we never felt pressured to make a purchase. The sa We had done research on several new SUVs. The online and showroom discussions were informative and we never felt pressured to make a purchase. The sales staff were friendly, greeting us and showing respect. Our salesman, George Cirone was well informed, courteous and answered our concerns. We are enjoying our Ascent and expect to do so for many years to come. More

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Great experience !! Every one super professional . In and out on a timely manner. Solved all problems and did it quickly. A special thanks to Tracy Mason. Hope to see you Every one super professional . In and out on a timely manner. Solved all problems and did it quickly. A special thanks to Tracy Mason. Hope to see you soon. More

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Excellent car buying experience There were no surprises with our car buying experience. During several phone calls with our salesman, we had pretty much made up our mind that we wou There were no surprises with our car buying experience. During several phone calls with our salesman, we had pretty much made up our mind that we would leave the lot with a new car that day. Just a pleasure to work with! More

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