Was scheduled at 10am for a LOF that was sold to us at
the time of purchase, met by a Jen who had an attitude until Tony walked over and agreed to the 10am time which was made by phone several days prior.
the time of purchase, met by a Jen who had an attitude until Tony walked over and agreed to the 10am time which was made by phone several days prior. We waited in the waiting room area until about 2pm when told our car was ready. This same lady(Jen) gave us the paperwork and said our car was ready, as walking out to the car I saw the tires were not rotated with a note that they could not find the lug nut lock bolt, we were less than 50 feet inside the dealership so I took the keys back to Jen and said I wanted the the tires totaled, Tony showed up and had the service done, it was now almost 3pm. The waiting area was nice, the service not so nice. Overall not such a good visit. Think that this Jen needs to be retrained and listen to customers and not invite a un-friendly service department. She may have been having a bad day, but she never changed her attitude during our visit. I will avoid her next time.kk
More
by jlmuller2
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jen, service advisor
Apr 08, 2024 -
Northwest Chevrolet GMC Cadillac of Bellingham responded
We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at 360-733-7997
Great I have had the very best experience of any
dealership I've ever purchased from, thanks.
dealership I've ever purchased from, thanks.
More
by johnaquigg
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Robinson
Apr 05, 2024 -
Northwest Chevrolet GMC Cadillac of Bellingham responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
He is a great guy.
I love seeing him he is a great guy. I love seeing him
I love seeing him he is a great guy. I love seeing him
More
by spudzmckenzie1973
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Robinson
Apr 03, 2024 -
Northwest Chevrolet GMC Cadillac of Bellingham responded
We're happy you found our staff to be so supportive during your experience here at Northwest Chevrolet Buick GMC Cadillac of Bellingham. If you have any further questions, please give us a call. We're always happy to help!
Great experience purchasing our new car.
Very friendly and got me into what we wanted.
Very friendly and got me into what we wanted.
More
by santana.swendt99
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2024 -
Northwest Chevrolet GMC Cadillac of Bellingham responded
Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Chevrolet Buick GMC Cadillac of Bellingham and we hope to see you again soon!
They are really nice people and they make sure I know
what repairs need to be done next! They are good about working with me, on my time frame!
what repairs need to be done next! They are good about working with me, on my time frame!
More
by Becky.Charles
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Emma LaRiviere
Mar 30, 2024 -
Northwest Chevrolet GMC Cadillac of Bellingham responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
On time and ready to go when I arrived.
The service took longer than expected and I had appointment I had to get to so Tony helped get me out sooner.
The service took longer than expected and I had appointment I had to get to so Tony helped get me out sooner.
More
by Dale Hunt
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Robinson
Mar 26, 2024 -
Northwest Chevrolet GMC Cadillac of Bellingham responded
We're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
They have been taking care of my truck since I bought it
from them 5 years ago. I've always been pleased with the service, and the people there as well. I see no need to take my truck anywhere else.
from them 5 years ago. I've always been pleased with the service, and the people there as well. I see no need to take my truck anywhere else.
More
by mikemcaloonconstruction
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Robinson
Mar 13, 2024 -
Northwest Chevrolet GMC Cadillac of Bellingham responded
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
All good The people and service are all great.
The waiting room with free coffee and water and comfortable chairs are great.
The waiting room with free coffee and water and comfortable chairs are great.
More
by wvfgreg
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Robinson
Mar 08, 2024 -
Northwest Chevrolet GMC Cadillac of Bellingham responded
We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
The reason I was at the dealer was to get an oil change
and tire rotation.
and tire rotation.
More
by bellegeste50
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2024 -
Northwest Chevrolet GMC Cadillac of Bellingham responded
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Zero communication regarding why my car took 2 hours to
do an oil change and rotate the tires.
do an oil change and rotate the tires.
More
by linneaspagirl
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Robinson
Mar 02, 2024 -
Northwest Chevrolet GMC Cadillac of Bellingham responded
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at 360-733-7997 when you have a chance. Thank you, and we look forward to hearing from you.
Mar 02, 2024 -
linneaspagirl responded
You have my phone number feel free to call me to discuss this. Basically it is what it is, nothing can be done to get my time back. Just do better at communicating with your customers next time they are due for a 32 Point Inspection at their oil change/tire rotation appointment.